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I just want to vent, I am so sick of PQQ's. I fully understand why they are required, and dont mind completing them, but can the industry not finalise ONE that ever main contractor must use. Again Yes I know that Achilles/CHAS and other SSIP schemes cover the majority but each client has their own requirements.
Sorry for this!
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Oh, yes...
fully agree as it can take considerable time to complete one with no guarantee of a job at the end of it, I can waste half a week doing these and some are very difficult to complete and raise more questions.
Arrrggghhhhhhhh!!!!...
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We have two H&S Advisers. My colleague's just submitted (today) our CHAS application after spending ages gathering evidence, and meanwhile I'm completing a PQQ asking a whole different set of questions for a PC which doesn't accept CHAS.
The one I've done today starts with a statement from the client we have to sign up to detailing our commitment to H&S, covering an entire side of A4. It's practically a new OH&S policy (but we have to attach ours as well) and is poorly written, inaccurate and may well contradict our own policy... yet I bet if I sign it no-one will ever check.
This box-ticking is ridiculous and protects no-one when taken to such an extent. Last month I spent most of a day on one for a £20k job (this one required us to write extensive answers to open questions on our approach to x, y and z as well as demanding minimum qualification levels which are inappropriate for the work we were doing).
Sorry about the rant, I'm just running out of time to do the planning which is actually relevant to preventing injury.
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gramsay wrote:We have two H&S Advisers. My colleague's just submitted (today) our CHAS application after spending ages gathering evidence, and meanwhile I'm completing a PQQ asking a whole different set of questions for a PC which doesn't accept CHAS.
The one I've done today starts with a statement from the client we have to sign up to detailing our commitment to H&S, covering an entire side of A4. It's practically a new OH&S policy (but we have to attach ours as well) and is poorly written, inaccurate and may well contradict our own policy... yet I bet if I sign it no-one will ever check.
This box-ticking is ridiculous and protects no-one when taken to such an extent. Last month I spent most of a day on one for a £20k job (this one required us to write extensive answers to open questions on our approach to x, y and z as well as demanding minimum qualification levels which are inappropriate for the work we were doing).
Sorry about the rant, I'm just running out of time to do the planning which is actually relevant to preventing injury.
This is why I had a rant. And half the questions are not related to HSE or Q, it drive me mad, and I best get this one done before we might loose out on a job. I wish I were a main contractor sometime whereby 'someone' would be employed to complete these!!!!!!!!
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The only positive feature of completing/supplying PQQ is that it keeps a vast army of those who would otherwise be unemployed (or unemployable) off the streets and in the warm.
Rodger Ker
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HA ha Rodger,
Totally agree!
I am soooo fed up with doing all of these!
I have done the CHAS/CONSTRUCTIONLINE/EXOR all fine then i get three PQQ's from different companies all asking in my view some very unrelated questions!!Some even go on to ask if we have CHAS etc and then ask even more questions the reason we got CHAS in the first place was to avoid the duplication grrrrrrr
I have also done PQQ's for Companies and ask for up to date registration certs and if not they then have to give all the necessary info.
Sadly we have to comply with these numpties who dont really know what they want and then dont read through it half the time in order to get the work!! but hey ho as Rodger says keeps the little dears warm!!!!
Rant over!!!
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I know it is frustrating but companies use these PQQs initially as part of the process of managing contractors/sub-contractors.
I have recently been involved with assisting a client as a result of a major accident involving one of the sub-contractors. He didn't send out a PQQ to his sub-contractor prior to engagement. The Director said in response to the question from the HSE under PACE, "...what was your process for selecting the sub-contractor? He replied that; "...the sub-contractor had CHAS & his boys had CSCS Cards........"
The response from the HSE Officer was not favourable. After the interview the HSE Investigating Officer not surprisingly, suggested he used a PQQ or similar.
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Interesting comment as ever, Victor.
However I'm surprised that your client's Director (who appears to have made an honest reply) didn't state that sub-contractor selection was based on "get three quotes and go for the cheapest".
What point does having or getting people to complete a PQQ, CHAS or any of the other schemes serve if that is the case?
Rodger Ker
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rodgerker wrote:What point does having or getting people to complete a PQQ, CHAS or any of the other schemes serve if that is the case? Rodger Ker
A PQQ is only the initial phase in contractor/sub-contractor selection. A good one will ask all the pertinent questions and request certain documentation e.g. references, Policies, stats, examples of work/projects similar to what they are quoting for etc. It's a guide & gives you something to start from. In the HSEs eyes it is part of the process of showing due diligence - it's no different really to if 'we' wanted a major job done in the home really, 'we' may not send out a PQQ but we do some research and/or ask questions of people who have had a good job done similar to what 'we' want. PQQs are a 'pain' I know but necessary.
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All valid points Victor, however you state "a pain but necessary" my point was not necessary at all if the prerequisite is "get three quotes and go for the cheapest".
Some years ago we used to have a Friday meeting where someone who had been tasked with following up on quotes that "had gone quiet" gave an update.
Vast majority of reasons for not getting a job was "someone cheaper".
Only once did I hear off "you weren't the cheapest, but you've done a good job before, so we went with you"
Rodger Ker
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You make valid points Victor however a lot of the PQQ's have duplicated info that is held with SSIP companies!
For example EXOR is the most thorough one i have ever done above and beyond CHAS however i have to duplicate it all on the PQQ!! However some PQQ's dont go into so much depth and some sections dont need to be repeated if you have a current compliance certificate with the likes of EXOR.
I would defy any investigation brought about by the HSE stating that they dont think EXOR was a stringent enough assessment to show the contractor is compliant!
I totally understand there are certain additional questions dependant on the job/company that need to be asked on the PQQ however they could be scaled down!!
And yes more often than not it comes down to whos cheaper!!
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Speaking in defence of my organisation as a client, we use the PAS 91:2013 approach i.e. if a contractor is a member of SSiP we do not require them to fill in our PQQ, they only need to submit a risk assessment and method statement for the work.
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The HSE are ultimately at fault for this plethora of questionnaires as they keep ducking the whole issue of Competence and competence management. They issued one good document on competence in safety critical control systems and failed to follow though to the logical conclusion. This was compounded by the sketchy advice in the CDM07 ACoP.
Bob
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Alistair more than happy to fill in a PQQ from your organisation! Wish all the rest were the same!
Boblewis i know excatly where you are coming from! How many times across different sectors has that happened???
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Mistyhall wrote:You make valid points Victor however a lot of the PQQ's have duplicated info that is held with SSIP companies!
For example EXOR is the most thorough one i have ever done above and beyond CHAS however i have to duplicate it all on the PQQ!! However some PQQ's dont go into so much depth and some sections dont need to be repeated if you have a current compliance certificate with the likes of EXOR.
I would defy any investigation brought about by the HSE stating that they dont think EXOR was a stringent enough assessment to show the contractor is compliant!
I totally understand there are certain additional questions dependant on the job/company that need to be asked on the PQQ however they could be scaled down!!
And yes more often than not it comes down to whos cheaper!!
Well progress is being made with SafeContractor, EXOR & CHAS. If you have undergone a full renewal process with any of the 38 members of SSIP, then an application and/or renewal with any of the other members is now a simple 'one pager' 'Deem to Satisfy' document. Much easier. Is that enough to show 'Management of Contractors and/or Sub-Contractors, or alternatively get three quotes & go with the cheapest - well in this 'game' you're alright until you're not. I'll let you know after the 13th March as the Client who has now asked me for support, guidance etc since a Major Accident involving a sub-contractor has been charged and will be 'in the dock' on that day.
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I really don't see the issue here.
All the forms ask the same questions, albeit worded differently in some cases.
A simple filing system will hold all the standard answers ready and waiting to be cut and pasted into the document. If done in a competent manner and managed these take no time at all to complete.
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Sutty.
The issue here is quite simple.
The completion of these documents over and over again is a complete and utter waste of time and effort for all concerned.
The vast majority are never read or commented upon, and as stated previously what is the point when it will end up as "get three quotes and go for the cheapest".
Rodger Ker
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rodgerker wrote:Sutty.
The issue here is quite simple.
The completion of these documents over and over again is a complete and utter waste of time and effort for all concerned.
The vast majority are never read or commented upon, and as stated previously what is the point when it will end up as "get three quotes and go for the cheapest".
Rodger Ker
Rodger
That is in your view (I presume you are a Contractor? possibly main contractor?), from the view point of your Clients I am sure they considered more than just a fruitless exercise.
Do you appoint subbies? Do they have to provide information to you or are you happy with just a scrappy, generic risk Assessment??
I see this time and time again from Contractors and would expect more understanding of the reasons from people on here.
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sutty wrote:I really don't see the issue here.
All the forms ask the same questions, albeit worded differently in some cases.
Hi sutty - I couldn't disagree more! This is my biggest complaint - almost EVERY pqq I receive asks different questions, many requiring quite detailed answers.
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And I could not disagree with your comments more.
The information to be provided is the same in 99% of cases. The wording of the question is often different but when stripped back and analysed properly is a simple request for information that any competent organisation, with competent employees and robust management systems in place should have to hand.
These forms should be treated carefully and not just given to the office junior or other who doesn't have the first clue how to complete.
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rodgerker wrote:Sutty.
The issue here is quite simple.
The completion of these documents over and over again is a complete and utter waste of time and effort for all concerned.
The vast majority are never read or commented upon, and as stated previously what is the point when it will end up as "get three quotes and go for the cheapest".
Rodger Ker
Very sweeping comments there - not the way my clients or I work, more especially on major CDM projects. The vast majority of my clients tend to find contractors / sub-contractors via the PQQ and then it's about relationships, working together, updating records etc. Thereby reducing the need for the constant PQQ / quoting process. I know back in the '70's & '80's when I was on the 'tools' yes, get three quotes & go for the cheapest was the norm. I would have thought that is a very dangerous path to tread or advocate now. Never mind.... you crack on chap.
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sutty wrote:And I could not disagree with your comments more.
The information to be provided is the same in 99% of cases. The wording of the question is often different but when stripped back and analysed properly is a simple request for information that any competent organisation, with competent employees and robust management systems in place should have to hand.
These forms should be treated carefully and not just given to the office junior or other who doesn't have the first clue how to complete.
Not saying I dont have the information to hand, its the task of repeated duplication over and over.
This is why across the board, if the questions are all the same, then why can ONE not be completed, with all details, that companies can access, we have CHAS/ACHILLES etc, and this is still not good enough
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Just couldn't resist any longer!
Before the Friday trolls slaver all over me; let me identify that I have total support for requiring that those who provide services to others should be able to demonstrate that they are sufficiently competent in that area of activity!
My experience is as an adviser to those who have to complete the PQQs for their propective clients; however, my clients tend not to be "Construction"; and their clients may not be either.
I am currently providing assistance to a Fire Safety company who has been required by their client to attain "SafeContractor" registration [for advising on a manufacturing site]. Despite the fairly obvious issue of my client not being in any of the identified categories in the scheme, their client requires that they complete the SafeContractor PQQ or they will be excluded from tendering - this is arrant nonsense to say the least!
This is not an unusual situation and, to me it illustrates just how limited those who advise industry generally are in knowledge, skill and overall understanding of the limits of a PQQ system that is focussed so tightly on one area of activity but used so widely beyond it. Basically, it's lazy and primarily seen as a means of evading liability by so many. Also, it illustrates how good the sales people are for the various PQQ schemes.
I've assisted with a few of these, and I've never seen or heard any comments from the chosen PQQ scheme that their scheme is inappropriate for my clients activities - although it invariably has been. I have started to form the opinion that those who "vet" the completed applications actually know very little and simply work to a script [as in Call Centres] and it's about revenue generation rather than ensuring that applicants truly are sufficiently competent!
Frank Hallett
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Frank a PQQ whether it be SafeContractor, CHAS, Achilles or Joe Bloggs & Son's own version wiht questions on references etc is only the START of the process of showing that 'you' are managing 'companies'....... sole purpose of revenue generating? Well I'm not totally sure about that either. The companies I work for have certainly seen the benefit, financially, of gaining membership of one or more of SSIP. They're hardly expensive & therefore a small price to pay I find. As one company Director said to me a while back, "at least they keep you on the 'ball' in terms of making sure everything is up-to-date".
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My earlier comment has drawn a number of responses.
Sutty, at 18.
Yes I represent a contractor.
Yes we do use PQQ's, but not as a blunt instrument, and hopefully, in a sensible and rational way.
Victor, at 21 and 24.
I accept that is not how your clients work, but a hell of a lot, in my experience, do.
You state that they are "hardly expensive". I would disagree, if you add up all the time and effort that has to be expended.
Frank, at 23.
An accurate description that I am sure many will recognise.
I fully accept that they have a role to play as has been described.
However, one of my major dislikes is being asked to complete a PQQ AFTER being awarded a contract, or worse, AFTER THE CONTRACT HAS BEEN COMPLETED, usually following a communication to the effect that "the QS won't sign off the submitted invoice because a PQQ hasn't been completed!" or having to send the same information for every contract (even if only a few weeks after the last) because the client has not got the competence/ability to set up a simple system to keep track of expiry dates for insurances etc.
Rodger Ker
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rodgerker wrote:However, one of my major dislikes is being asked to complete a PQQ AFTER being awarded a contract, or worse, AFTER THE CONTRACT HAS BEEN COMPLETED, usually following a communication to the effect that "the QS won't sign off the submitted invoice because a PQQ hasn't been completed!" or having to send the same information for every contract (even if only a few weeks after the last) because the client has not got the competence/ability to set up a simple system to keep track of expiry dates for insurances etc. Rodger Ker
In that case rodgerker, I too think it's a total waste of time so would feel similarly frustrated.
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Forgive me for banging on the same drum...but cannot IOSH take up this issue with PQQs. After all, they are supposed to support members and promulgate good practice, so why not highlight poor practices?
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Hi Victor
Just to clarify:-
I do not dispuite that PQQ processes have a place; nor even a value when used effectively.
My issue is that neither the major PQQ scheme providers, nor many of their clients, acknowledge the mis-match and therefore high potential for failure of the PQQ process when used inappropriately.
If the PQQ scheme providers were truly impartial and properly competent, I would expect to see comments to the clients of my clients that the system was being used inappropriately or similar - I've never even heard of that happening; although I have experience of having to provide additional info [for an additional fee!].
Frank Hallett
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Frank Hallett wrote: My issue is that neither the major PQQ scheme providers, nor many of their clients, acknowledge the mis-match and therefore high potential for failure of the PQQ process when used inappropriately.
If the PQQ scheme providers were truly impartial and properly competent, I would expect to see comments to the clients of my clients that the system was being used inappropriately or similar - I've never even heard of that happening; although I have experience of having to provide additional info [for an additional fee!].
Frank Hallett
I agree Frank - there certainly is work to be done in terms of competence and inappropriate use. Perhaps there is some mileage in Ray Rapps point.
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As an aside, can it be assumed that most forum users are familiar with the abbreviation PQQ ? If not, the esteemed members of the anti-jargon brigade on this forum seem to have been less than diligent with regard to this thread! :-)
An internet search reveals Pre-Qualification Questionnaire as the best meaning in the context of this thread. However, forum users may or may not be interested to learn that other meanings of PQQ include the substance pyrroloquinoline quinone and the internationally recognised airport code for Port Macquarie in New South Wales, Australia!
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Graham
You definitely need to get out more!
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We are middle sized security company supplying static/key holding/alarm response/mobile patrol officers we are accredited to safe contractor construction line and buying force.
one customer in Berkshire who use us for patrolling their offices for last 12 months,recently told us we had to have accreditation to contractor plus.we filled out all documents again as they said our other accreditation's were not what was required (same forms same format,nearly identical)
we also had to pay a fee of over £300.Two days after doing this they informed us they were going to use a national security provider in line with there other offices,they thanked us for our service and informed us the registration fee was non refundable!!!
It just becoming one big rip off surely something could be done to curb these so called accreditation company's
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I've ben going on about this scam for years. Why not, like I have done, raise your concerns with the HSE and or SSIP.
I've made progress and have saved my employer nearly £K5 by not duplicating .
Next step is to rid their industry of non qualified "assessors".
At least CHAS and one or two others do have qualified bods to assess.
Jon
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The SSIP scheme in my opinion is the way to move forward on this matter, with member schemes recognisiing one another.
what is now needed is for some procurement professionals to be educated in the benefits of the acceptance of SSIP and its members.
this will avoid duplication and speed up the approval process.
allan
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At the risk of repeating myself, surely PAS 91:2013 is worth a look, unless I am getting something wrong. It was developed by BSI in conjunction with the HSE, CHAS, SSiP and many others. It is free to download, its objective is to streamline the PQQ process and reduce costs. It includes a form that clients can use which allows those tendering to claim an exemption from completing the full PQQ if they are members of an SSiP scheme (there are other exemption routes also).
A
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I tender for contracts in the Social Care Sector which has nothing to do with construction and therefore PAS91:2013.
Yearly I complete the CHAS application and yearly there is always something wrong with it - lack of information or whatever and yet the same detail (essentially - meaning taking into account annual monitoring and reviews) is submitted.
I have come to the conclusion that different assessors look for different things and they can be so Pernickety. At least CHAS assessors are qualified.
Rich
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Rich777 wrote: At least CHAS assessors are qualified.
Rich
Qualified as what? and how? and who?
From someone who very nearly was I question that statement.
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PAS 91 is a very good "generalist" approach; but will only work if the ultimate Client [the one for whom the PQQ is done] will accept it.
The client that I refer to in Post #23 tried to go that route and their Client simply "blanked it" as it wasn't their pet scheme! SSIP wasn't acceptable either for the same reason!
I believe that there are some very good PQQ submission assessors out there - unfortunately it appears that very few of them work for the main PQQ schemes 'cos the main schemes pay very little to their assessors.
And may I just point out that the SSIP Scheme is as commercial as the rest! At least their scheme is comparatively impartial though.
This is no reflection on Sutty, but the real judge of competence for being an assessor appears to be able to work for very little and get through a high volume of PQQs - you have to in order to make any money! I don't believe there's a "check the checker" process in any of them - although I'm willing to be given the evidence that proves me wrong.
Frank Hallett
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Frank Hallett wrote:
This is no reflection on Sutty, but the real judge of competence for being an assessor appears to be able to work for very little and get through a high volume of PQQs - you have to in order to make any money! I don't believe there's a "check the checker" process in any of them - although I'm willing to be given the evidence that proves me wrong.
Frank Hallett
Frank
100% correct on the check-the-checker aspect, it isn't there. That was the main reason we decided against it. That and the fact that the financial rewards made it not worth our while.
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Dear All,
CHAS does have a quality assurance part of assessments. Random assessments are called in and checked so I can assure you that it is not about the amount an assessor can do.
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