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stevedm  
#1 Posted : 23 April 2014 17:25:56(UTC)
Rank: Super forum user
stevedm

On the same theme as Firesafety's post...but specifically looking at Emergency service first responders... How do you get a paramedic/Doctor to err on the side of a safety rule when their professional conduct rules require them to use their skills to save a life? I am well aware of the rules on both side of the fence so don't really need them repeating, but Human Factors (HF) in safety is very widely understood however HF in healthcare is really in it's infancy. So how would you justify to the recently bereaved family that the paramedic stayed in the car because they did not have a safe system of work? and how would you deal with the emotional impact that would have on the paramedic/responder?
Kate.  
#2 Posted : 23 April 2014 20:35:01(UTC)
Rank: Forum user
Kate.

Saying it was because of not having a safe system of work sounds despicable. Saying it was because it was so dangerous has got more going for it.
stevedm  
#3 Posted : 24 April 2014 08:34:22(UTC)
Rank: Super forum user
stevedm

The key principle is always Danger - don't become a casualty...however there is a moral conflict...must use enhanced skills to do their best for the PT.... the home office dynamic risk assessment process would say...you would commit people (at risk) for saveable live/s..but you would do so in a controlled manner... I know this was primarily written around the Fire Service which is much easier to control than the risk to a lone medic.. So, you are the safety guy...sorry person, giving advice to an ambulance trust..what do you put in place to ensure the medic does the right thing at the scene on an incident when on their own? What behaviours would you expect to see from them? or if you were writing a behavioural observation sheet what would it say?
Farrall900153  
#4 Posted : 24 April 2014 10:03:54(UTC)
Rank: Forum user
Farrall900153

SteveDM makes a valuable point - don't make yourself into a casualty - but this principle can be difficult to apply in practice. And I speak with some expertise on this subject, having spent 12 years in a previous existence as an NHS ambulance emergency technician working on emergency crew. I well remember one "shout" where we found ourselves racing another crew to be first at the scene of an incident - an incident in which it had been reported that somebody had "gone berserk with an axe". As I remarked to my colleague - as we screamed through yet another junction on lights and sirens - we really needed to have our heads examined! Experienced personnel were fully aware of this delicate balancing act between providing assistance and becoming a casualty, and we were always careful to ensure that younger staff did not allow their enthusiasm to distort their judgement. But sometimes, as I once explained to an irate Station Officer, it all comes down to the man on the scene making an informed decision. In this particular case he was a tad upset because I'd done a U-turn on the M25 motorway, crossing the central reservation at a crossover point to reach a serious RTA on the opposing carriageway. Yes, it was risky, but I had seen the accident as we passed it and knew that a driver was trapped and probably seriously injured; I'd carefully evaluated the traffic flows in both directions; and I'd given very clear signals of my intentions to following traffic so there was no confusion over what I was going to do. Had I not done the U-turn I would have had to run to the next junction, turn, and then run back - an aggregate distance of some 10 - 12 miles. And I knew that we were still the closest vehicle, so it wasn't as if we could afford to run the extra distance because another vehicle would get there first. Making critical decisions goes with the job, and you can't cover every situation with a set of written protocols. As a senior officer once remarked to me: "Rules are made for the guidance of wise men, and the blind obedience of fools".
Graham Bullough  
#5 Posted : 24 April 2014 14:38:22(UTC)
Rank: Super forum user
Graham Bullough

Farrall's posting at #4 is commendable in my opinion. Among other things it comprises a welcome antidote to the perception held by some people that health and safety for each and every conceivable work situation should be the subject of highly detailed legislation, rules and procedures!
MrsBlue  
#6 Posted : 24 April 2014 14:57:07(UTC)
Rank: Guest
Guest

I have to say I also commend Farrall's posting at #4 and his quote: "Rules are made for the guidance of wise men, and the blind obedience of fools" is so very, very, very true!!!! I am going to make this quote into a banner and stick it at the top of my H&S notice board. Rich (Impressed)
walker  
#7 Posted : 24 April 2014 15:49:23(UTC)
Rank: Super forum user
walker

The problem is............ most fools think they are wise men
Mr.Flibble  
#8 Posted : 24 April 2014 16:49:05(UTC)
Rank: Super forum user
Mr.Flibble

Look at it from the other side, the paramedic rushes into the burning car and gets caught in the fire and dies. The finger gets pointed, blame is put upon the person in charge, the grieving family of the paramedic sues for allowing this to happen and to vent their anger. This is the world we live in, this is reality and why we have rules and do what we do. To protect people from themselves. 'Being a hero is about the shortest-lived profession on earth'
Farrall900153  
#9 Posted : 24 April 2014 17:39:29(UTC)
Rank: Forum user
Farrall900153

First, many thanks for the positive comments :0) To respond to Mr Flibble's point: in reality the paramedic will be on his own or, at best, just with a crew mate - so there is no senior officer to blame. And, paradoxically, this was one of the things I enjoyed about being in the service - on the road you made your own decisions in the full knowledge that you had to live with the consequences. It is different with the fire service since they operate in larger teams, but there's still a need at times (in my personal opinion) to chuck the rule book out of the window and do what you think is best in the circumstances. And, if you're a crew commander, then you accept that if it all goes horribly wrong you'll have to explain to the families of your colleagues (and a disciplinary panel) just WHY you made that decision - and you'll have to live with that knowledge for the rest of your life. But, and this is something which (dare I say it) "civilians" may not understand, it's in the nature of emergency work that you have to make crucial decisions very quickly and possibly with limited information to go on. If you can't - or won't - make decisions under those conditions then I would suggest that you're in the wrong job!
stevedm  
#10 Posted : 25 April 2014 07:59:02(UTC)
Rank: Super forum user
stevedm

Isn't that the core point...safety really is only about 2 things..common sense and communication... get those 2 right and you are on a winner... I agree in part there is a certain mind set in first responders that works well in most cases...if it doesn't they find themselves. But in the cold light of the office/training room/ground it is difficult to get others to understand that everything is going to be done 'at risk' it is just about making the least wrong safety decision balancing the needs of the PT.. It is very hard to get the public to understand that the committing of people to risk is only done when there are saveable lives.... The question was really about behavioural safety in the first responders environment. Discipline - is there is buckets in the fire service (excuse the pun)...little different here as there would never be a lone responder Police - well hard to get them involved at the best of times...but again discipline.. Ambulance - Difficult as the PT will always come first..so moral/discipline...and lots of instances of lone responders...straw pol of paramedics..most had not seen a risk assessment for their activity since being employed..plenty of patiuent safety and clinical risks but not workplace...arguably clinical is workplace...so the only risk assessment is dynamic (DRcABC - D Danger)
Farrall900153  
#11 Posted : 25 April 2014 10:08:11(UTC)
Rank: Forum user
Farrall900153

I would agree with SteveDM that a lot of the risk assessments in the ambulance service are based on a dynamic model. However, things are a lot better than in my day (stops to light pipe, put on carpet slippers and throw another peasant on the fire ...) My training involved a lot of practical exercises designed and run by experienced operational instructors - so time and again there would be a deep sigh of disgust and we would be told to stop and look around because we'd just killed ourselves or the patient. (Gave me a healthy respect for hidden electrical cables!) On the road new staff would be teamed up with an experienced old hand, so again it was practical on-the-job training in real life situations. The only time I recall being given formal safety instructions from Control was in Manchester during the height of the Moss Side riots. I was based at a main station and we'd already had one crew hospitalised because they had been attacked by a gang (i.e. ambushed) on night shift trying to deal with a patient who'd been assaulted. Because of the tensions in Moss Side we were given direct instructions from the Control Room that if we were responding to a flashpoint area then - regardless of the nature of the call - we would NOT approach on blues and two's. On the contrary, if we had any reason to think that the situation on the ground was too dangerous we had a standing instruction to cancel the call and get the hell out of Dodge - even though it went against everything we believed in. My understanding is that nowadays the Control Room will have access to databases which can identify high risk addresses so that police attendance can be requested to protect the crew. Sometimes I feel a tad jealous of the youngsters starting their paramedic careers :0) (Pokes burning peasant and sits back, staring into the distance ...)
John M  
#12 Posted : 25 April 2014 10:53:15(UTC)
Rank: Super forum user
John M

"Dynamic " risk assessments? Where have they come from. Fertile ground for the enforcers and legal folk. Jon
roydalby  
#13 Posted : 25 April 2014 11:22:05(UTC)
Rank: New forum user
roydalby

Organisations of this type should have safe systems of work linked to Generic risk assessments, training and policy and procedures and experience There is balance to strike between the need of the patient and the emergency worker but most can be dealt with by the use of a Dynamic Risk Assessment supported by the safe systems of work. Lone workers will also have links by radio and mobile phone to their respective organisation for up to date information and support and where necessary advice and supervision to improve the decision making. You will need to consider how many incidents actually involve situations that cannot be controlled by general operational procedures and need intervention involving the lone worker taking unforeseen risks very few I would consider. It is also excepted that the emergency services have to take addition risks e.g The Manual handling regs sec 32 relating to 'Application to the emergency services' They do have to face many risks but usually their skill, experience, training in effect competency allows them to manage it safely
jay  
#14 Posted : 25 April 2014 12:47:55(UTC)
Rank: Super forum user
jay

Dynamic Risk Assessment is a fairly well known/used technique by emergency services, primarily the Fire & Rescue Services:- http://www.fire.org.uk/m...vice-guide-pamphlet.html The HSE Guidance, "Striking the balance between operational and health and safety duties in the Police Service: An explanatory note" provides a background for some of the issues discussed. http://www.hse.gov.uk/se...ice/explanatory-note.pdf
jay  
#15 Posted : 25 April 2014 13:05:59(UTC)
Rank: Super forum user
jay

An October 2013 article from SHP, "Striking the right balance" provides furthger insight etc. http://www.shponline.co....riking-the-right-balance
stevedm  
#16 Posted : 25 April 2014 13:40:02(UTC)
Rank: Super forum user
stevedm

John M wrote:
"Dynamic " risk assessments? Where have they come from. Fertile ground for the enforcers and legal folk. Jon
Care to qualify this Jon? The Home office guideline for operational risk assessment are widely used and are essentially dynamic in nature.. This was about safe behaviours and getting across that by the very nature of what a first responder does they are operating at a higher risk a risk that is acceptable in the circumstances...to save a life..
roydalby  
#17 Posted : 25 April 2014 14:17:48(UTC)
Rank: New forum user
roydalby

Another interesting point is that a lot of documentation relating to emergency services is linked to the Fire and police services, this maybe because the ambulance service is actually not an emergency service and in fact and essential service provided by the NHS (so I understand).
Farrall900153  
#18 Posted : 25 April 2014 15:30:07(UTC)
Rank: Forum user
Farrall900153

Roydalby raises an interesting, and contentious, point which is probably best dealt with in a separate thread. However, to summarise, ambulance staff are classed as "skilled workers" but not as emergency service personnel - which has long had a dramatic (and negative) effect on pay scales. In practice the person at a traffic accident who is directly managing the care of the casualty is probably the person who is on the lowest salary. Certainly that was the situation when I was in the job some years ago, and I don't think things have changed that much :0(
Corfield35303  
#19 Posted : 25 April 2014 16:18:04(UTC)
Rank: Forum user
Corfield35303

StevDM – My advice to teams in this situation – and realise this is the short and blunt version - is that the employer can never require the employee to put themselves at risk. It just isn’t right, and might not be fair to make this a requirement of other employees in similar situations. Some employees may choose to put themselves at risk in certain situations, but this is stepping outside the ‘employee’ box and into the ‘personal choice’ box – we’ll generally support employees if they do this, but only to a limited degree. I’ll usually accompany this with some stuff about risk assessment on the move…..
chris42  
#20 Posted : 25 April 2014 16:48:10(UTC)
Rank: Super forum user
chris42

Fascinating discussion. This is not an area I have experience, so I admit I'm having some difficulty, with the concept "rules are made to be broken" if you think it is ok in the heat of the moment philosophy. Unless I have misunderstood. One thought as some of you seem to have been at the sharp end of this thorny situation - Is it really personal choice or is there pressure to take risks because others do / is it sort of expected? I really don't envy those in this situation. Chris
mssy  
#21 Posted : 25 April 2014 21:09:14(UTC)
Rank: Super forum user
mssy

The fire service introduced an approach in the 1980s which used to be called the 'safe person concept'. They recognise that as the employer, they cannot necessarily assess and control safety in the (operational) workplace, but they can control the competence of their staff so they can individually control safety in their environment. Dynamic risk assessment is part of the concept along with lots of training, procedures and a mountain of (audit trail) paperwork. It worked well for year The trouble is that in more recent years, a breed of fire safety manager has evolved, where some are frightened that if they make a decision and it goes wrong, it will effect their career or end with them in court (or both). This has resulted in the current risk adverse culture in the fire service This is most ably demonstrated by the Scottish mine rescue fiasco, where a woman died after a senior fire officer gave orders not to use unauthorised equipment (meant for training and not operational). Six hours later, she died while being extricated by a specialist crew http://www.bbc.co.uk/new...nd-glasgow-west-15757934 This is where, IMO, much of the problems lay. This cowardly "If-I-don't-make-a-decision,-I- wont-make-a-mistake" attitude by senior Fire and Police managers, has caused problems and will continue to do so unless it is challenged
John M  
#22 Posted : 26 April 2014 19:16:53(UTC)
Rank: Super forum user
John M

Can anyone point me to any H&S or Fire legislation where the word "dynamic" is used to create or qualify a risk assessment? Jon
jay  
#23 Posted : 26 April 2014 19:46:56(UTC)
Rank: Super forum user
jay

The term "risk assessment" is generic and there are various techniques for undertaking risk assessments--none are prescribed in legislation, but undertaken. In chemical/process and associated industry, Hazard & Operability (HAZOP), Hazard Analysis (HAZAN), Failure Mode & Effect Analysis (FMEA), Fault Tree & Event Tree Analysis, Layers of Protection Analysis(LOPA) are all types of recognised risk assessment methods.
mssy  
#24 Posted : 26 April 2014 19:57:08(UTC)
Rank: Super forum user
mssy

John M wrote:
Can anyone point me to any H&S or Fire legislation where the word "dynamic" is used to create or qualify a risk assessment? Jon
Not sure there is any direct 'legislation', as DRA in the fire service is a tool to comply with the HASAW Act A simple Google Search will give you much more on the subject (as will a search through the HSE site) https://www.google.co.uk...+assessment+fire+service
boblewis  
#25 Posted : 26 April 2014 20:25:21(UTC)
Rank: Super forum user
boblewis

Badly framed rules always produce conflict especially when you are dealing with competent persons making choices in their sphere of competence. A blanket must not is the worst of all rules in such situations. As far as DRA is concerned I would argue that a good SSW must always carry an element of Dynamic Assessment in order to accomodate changes in circumstance that may not be forseen when drawing up the task risk assessment. The lack of DRA can often be seen in those RAs that are found to be deficient. Additionally it is a weak system that purely aims a regulatory compliance. We need to aim high to achieve advancement. Bob
pete48  
#26 Posted : 27 April 2014 10:49:42(UTC)
Rank: Super forum user
pete48

To begin I have a quick, probably totally illogical, comment about what has become known as dynamic risk assessment. Isn’t the point that in making the initial assessment of the risks of such activity there is recognition that employees will inevitably be faced with making dynamic decisions that cannot be ‘proceduralised’? Thus the primary risk assessment identifies suitable and sufficient controls for minimising the risks arising. That may be formal ‘dynamic’ (task based) reviews at the point of work; it may not. The OP asked ‘How do you get a paramedic/Doctor to err on the side of a safety rule when their professional conduct rules require them to use their skills to save a life?’ You don’t want to and probably can’t anyway! If there is a conflict then your ‘safety rule’ could be inappropriate. Is it any different from the unworkable safety rule in a factory? I recognise the direct conflict that the stronger, ethical imperative raises. However, the proper control of that risk should be reflected in the management controls. For the employee the go/nogo conflict is an ever present, clearly foreseeable, possibility for which their study and training should have prepared them as best as can be done. Then they should receive support, if they require it, post event. Aren’t these all controls that should be in any primary risk assessment? The post event situation given by the OP is distressing on first read. But, does the employer have reasonable, risk based, clearly defined red lines? Were these reached? Did the employee do what was expected of any employee in the situation they faced? Did that result in the terrible conflict of go/nogo? Ergo, do the red lines need to be redrawn as a result of lessons learnt? For the bereaved relatives the answers to those questions would help explain why. From the outside it often seems to me that there has been a 'willingness' to side step the forward planning and assessment of controls for such situations because they are 'dynamic'. Maybe that is the 'human factor' that needs attention? p48
S Gibson  
#27 Posted : 29 April 2014 08:14:32(UTC)
Rank: Forum user
S Gibson

As a trainer In the security industry we teach conflict management as part of the licensing course. it is impossible to foresee all confrontation and be prepared for every situation,we carry out a dynamic risk assessment when faced with a conflict situation using the SAFER approach. S-step back gather your thoughts A-assess the situation using POP-Person O-object P-place F-find help,can someone assist,how long before help arrives E-evaluate,is it low risk,stay and control.medium risk.summon help but remain and control,high risk,remove yourself if you feel you are about to be attacked. R-respond,using one of the three above options we have been using this method and feedback tells us it does work
stevedm  
#28 Posted : 29 April 2014 08:31:03(UTC)
Rank: Super forum user
stevedm

Pete48 wrote:
From the outside it often seems to me that there has been a 'willingness' to side step the forward planning and assessment of controls for such situations because they are 'dynamic'. Maybe that is the 'human factor' that needs attention? p48
This is the crux of the matter, there isn't always that willingness...as I described earlier the Fire Service are very disciplined at following the process whether you call it dynamic or not..there is responsibility taken and risks assessed..ambulance staff in the majority of cases can seem to have a higher moral duty to the PT (unless they are dead - Lockerby was not a major incident for the ambulance service) and therefore could be accused of going one way or the other.. to do their best for the PT.. I guess what I am trying to get at is that there are some here who would say there are breaches of regulations, I personally disagree, yes emergency service personnel take risks in 'operations' that most sat in cosy safety departments would not accept..but in reality unless you have been on the ground and faced with the dilemma yourself it is pretty difficult to understand it. This is not advocating bending or breaching the rules but there is only a choice between a bad decision and a really bad decision you have to take the bad one...example...CPR - to give chest compressions properly you will in most cases break a rib..do you not do it for fear of breaking the rib? or is the compressions more important to save the persons life... Human Factors is complicated at the best of times for a chemical or offshore site..
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