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What can we learn management control from this?
Rank: Super forum user
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This is a link to a press release from our local hospital. This is already in special measures for the last 12 months + http://www.scunthorpetel...047896-detail/story.htmlThis is all the publically available information. Additionally I can add that when my wife was undergoing chemotherapy and was bed bound her water was habitually removed from her room for no reason. She was also left without nurse call button. Is the problem here really a failure to manage at the highest level or incompetent staff. Should management systems be able to identify significant falls in standard before a major incident, in its broadest terms?
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Rank: New forum user
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boblewis wrote: Is the problem here really a failure to manage at the highest level or incompetent staff.
The obvious answer would be both. The front line staff are directly responsible for the incidents happening on the wards, but staff may be "incompetent" because of wider management failures such as: Failure to respond to concerns raised by staff members regarding incompetence of other staff members or conditions on the ward. A management culture of victimising whistleblowers, leading to fewer people blowing the whistle and a lack of support for workers who have blown the whistle. A management culture of covering up rather than admitting mistakes. Low morale amongst front line staff caused by poor management and poor conditions on the ward, thus perpetuating the vicious cycle of poor performance and poor standards of care. boblewis wrote: Should management systems be able to identify significant falls in standard before a major incident, in its broadest terms?
In theory - that's what they're there for. In practice - a lot of boxes have probably been ticked which shouldn't have been ticked. If it has reached the point that patients and visitors have noticed the deficiencies in the standard of care, then it would be pretty far-fetched to suggest that the staff working there have been oblivious to what has been going on.
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Rank: Super forum user
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What can we do then to put this into practice in risk situations at normal work life not simply hospitals?
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What can we learn management control from this?
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