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Jorge  
#1 Posted : 27 July 2014 11:51:47(UTC)
Rank: New forum user
Jorge

Hi all,
I am not an IOSH member, so I have to post in the Public Forum. I would like some advice regarding Safety Culture. At the moment I work as a Senior Engineer for an undisclosed renewables offshore company, but finished my NVQ3 and continue training to become H&S professional. In my job description I have some HSE duties, like making sure that all people in the areas under my responsibility wear full PPE. Apparently this only applies to operators, but not some of the senior staff. One person in particular refuses systematically to wear PPE. For more than one year I asked him to do so, until a few days ago I decided to report it to the site management. All process was done without mention to names or positions according to our “no blame policy”, but I opened the Pandora Box!
I was assigned my own observation card to solve it myself (a mistake from the Safety Officer in my opinion) and my line of action was to have a safety conversation with the person involved, something friendly and informal. He refused to talk to me and laugh. As he holds a higher position in the company I had no authority to do anything else.
This person and others stopped talking to me, and I even had some lonely coffee breaks for a few days. Obviously he continues to be everywhere without the minimum PPE and no action (to my knowledge) have been taken. In other hand, if one of the operators under my supervision works without PPE or buy their own PPE I am reminded to solve that situation and happy to so.
How would you handle this situation? Do I have to look to another side when senior staff breach the rules or put myself in a worse situation with my colleagues?
wturner  
#2 Posted : 27 July 2014 12:56:42(UTC)
Rank: Forum user
wturner

Blimey, I really do think H&S is the loneliest job in the world.
I am sure that you will given sound legal advice as to what action to take, however bottom line is you have to work with these people on a daily basis, and a poor atmosphere in the workplace can make for very long days.

Changing the safety culture of an individual is a tiring and thankless task. It amazes me to think that these people take the view they do, dont they realise you are doing it for them. I work in engineering/construction and there are always individuals that need guiding. It can often feel like training a monkey to talk, fortunately though finding the right management style can usually help.

In your position though where authority is holding you back I would make a formal report, and record near misses as and when they occur. You'll be smashing your head against a brick wall making further confrontation. As necessary hand in your near-miss reports. At the risk of sounding like I am suggesting you pass the buck..... pass the buck to the Safety Officer.

The only reason forums like this exist is because no-one at work likes us safety professionals and we need people to talk to :)
westonphil  
#3 Posted : 27 July 2014 14:28:48(UTC)
Rank: Super forum user
westonphil

"The only reason forums like this exist is because no-one at work likes us safety professionals and we need people to talk to :)"

Tough skin is often required for the H&S role! I do think you/we need to take our own satisfaction from knowing that we have kept people safe, so far as is reasonably practicable, because of course it's somewhat difficult to point to the accident that did not happen and use that as an example of your good work.

Keep up the good work.

Regards.
MRSHEQ  
#4 Posted : 27 July 2014 14:47:45(UTC)
Rank: Forum user
MRSHEQ

Hi there I work on a very big project and have a number of Sub Contractors operating under us as we are the PC for the project. As Project Safety Manager i make it very clear during my inductions that If I see anyone presenting themselves to a significant risk we will hold discussions to establish their understanding of what they have just done. In some cases this could result in a 1st Alert which will stay on record for 28 days, any other Alerts in this period would result in a more formal process being undertaken.

I have moved several contractors from my project for clear breaches in H&S, we have Safety Rules in place for a reason and if individuals continue to break the rules we will ask them to leave the project, we can't afford to allow individuals to knowing compromise their safety and place themselves in a place of potential risk.

If you have a mandatory PPE policy then this Manager should be leading by example and should be compliant at all times, under the HSAWA 1974 he has a duty not only to himself but to others therefore it sounds like he's not playing ball, maybe a litre reminder might encourage him to fall in line and start leading like a leader.

For yourself keep on doing what you are doing, maybe take a look at the IOSH code of conduct especially "Integrity" & "Respect" which you are clearly applying in your role. Don't walk away from this one and keep pursuing the desired result and this is ensuring everyone is safe on the job.

Good luck
Jorge  
#5 Posted : 27 July 2014 15:19:16(UTC)
Rank: New forum user
Jorge

Thanks all of you for your great advice. He thinks I encourage H&S because is what I study, but the truth is I study and do training on my free time because I believe in safer jobs.
malcarleton  
#6 Posted : 27 July 2014 19:18:58(UTC)
Rank: Forum user
malcarleton

Sounds like your between "A rock and a hard place" the only thing you have said that I don't agree with is your use of the term "No Blame Culture" If your organization operates on that premise your on a hiding to nothing. I recommend the adoption of a "Just Culture" within your business, culpability where culpability is due!
imwaldra  
#7 Posted : 28 July 2014 11:04:35(UTC)
Rank: Super forum user
imwaldra

Is your organisation signed up to the renewableUK H&S Accord? If so, what it says about Leadership (point 1) is relevant.

Also, is the H&S advisor you mention and IOSH member? If so they should be able to react appropriately to a confidential discussion, not just your observation card.

Does this person have a family? A possible 'way in' is to ask whether they would expect their son/daughter to comply if they were on site, and develop the conversation from there.

Good luck, keep looking for opportunities, including finding out why others are so reluctant to work with you. Allies are very useful, even if they are less ready than you to try to improve things.
jodieclark1510  
#8 Posted : 28 July 2014 11:33:33(UTC)
Rank: Super forum user
jodieclark1510

Is PPE mandatory for the area/activity? If yes I would call this Gross Misconduct if this has been going on for a year at least. Stick to your guns and pass this on to management and the safety officer. I too don't believe in a no blame culture- people have to take responsibility for their own actions at some point. As you are responsible for areas that require PPE, ban the person from the area until they wear it, if they enter with no PPE- report it. The more you report and badger- management are going to get tired of it and want it sorted out.

Good luck in your quest!

Jodie
jontyjohnston  
#9 Posted : 28 July 2014 13:17:59(UTC)
Rank: Super forum user
jontyjohnston

Awful position to be in, I sympathise!

Slightly different take on the other good and sound posts if I may.

You are a Senior Engineer with some H&S responsibilities. You are accountable to a section or department head, any they will hold you accountable for what you are responsible for, including it seems H&S.

Email your line manager and copy the Safety Adviser each time it happens, not your responsibility to do something about, its theirs, it is your responsibility to report it.

You mentioned Safety Culture - your problem is that the "attitude" of this person, as demonstrated by their behaviour (not wearing PPE) is poor, and that detracts from the Safety Culture, one element of which is visible positive and exemplary behaviours (like wearing PPE etc.). Coach your email in those terms and if that doesn't ring alarm bells in the organisation I don't know what will!

Just my take.

Good luck.....And don't let it put you off pursuing a highly rewarding career in H&S.
Darren Guy  
#10 Posted : 29 July 2014 12:37:44(UTC)
Rank: Forum user
Darren Guy

I work in the Middle East and this kind of attitude is common. I work with a manager who also refuses to follow the rules. The problem you have is that without the appetite, the support or commitment, you will find it difficult to get over the hill. Without accountability, or visible felt leadership from the senior management then the best you can do is work to your own professional standards and report it and highlight it again and again. Unfortunately it very often takes an accident to get peoples attention. I suspect that this is simply a symptom of many more unsafe acts or conditions that are ignored. I found it useful to fill in a 'Causal Factors' sheet every time there was an incident. It is easy enough to link management failings as underlying causes to accidents in such a culture. Ultimately, apart from an accident (because none of us wish this to be the factor that brings change) a regulator will pick it up during audit, a visit from a client will note it in a tender proposal for example, and the company will suffer. If you link it to production you may find that senior management will take more notice - accidents disrupt business, mean replacing staff, training new ones, paying fines AND mean loss of production / revenue. Finally you can try to gain support from other managers / peers and take the path of least resistance for a while....all the time you are still improving the culture and others may do the work for you! Sometimes, its a long lonely road.......
KieranD  
#11 Posted : 02 August 2014 11:02:32(UTC)
Rank: Super forum user
KieranD

Jorge

This title explains practical ways of sidestepping many of the problems you outline:
'The New Psychology of Leadership. Identity, Influence and Power'., S A Haslam, S D Reicher, M J Platow', Psychology Press, 2011

If you'd like a summary of a conference presentation account of contrasting applications of the 'social identity' approach these authors analyse, simply email me.
David Thomas  
#12 Posted : 02 August 2014 19:11:18(UTC)
Rank: Forum user
David Thomas

I was always taught that it was vital that you considered how you achieved the goal and not that you have received it. Many managers are in fact poor leaders , and using language learned on a leadership development course picked up the phrase ' emotional wake' - the mess many managers lead behind.

My advice is don't give up, respect will follow and I suggest reading Kiarans link.

David
KieranD  
#13 Posted : 05 August 2014 14:55:11(UTC)
Rank: Super forum user
KieranD

Jorge

What you outline is known as 'asymmetric conflict', where perceptions of conflict differ between you and at least one other, and possibly more, in your situation.

If you want access to lot of research-based information on your options, you can read; 'Conflict in Workgroups', in Social Psychology and Organizations, edited by D de Cremer, R van Dick and J K Murnighan, Routledge, 2012.

It's available at a modest price at www.amazon.co.uk
paulw71  
#14 Posted : 06 August 2014 08:53:48(UTC)
Rank: Super forum user
paulw71

Drop something very heavy onto the gentlemans foot.
Regards.
martynp1000  
#15 Posted : 06 August 2014 14:00:23(UTC)
Rank: Forum user
martynp1000

jontyjohnston wrote:
You are a Senior Engineer with some H&S responsibilities. You are accountable to a section or department head, any they will hold you accountable for what you are responsible for, including it seems H&S.

Email your line manager and copy the Safety Adviser each time it happens, not your responsibility to do something about, its theirs, it is your responsibility to report it.Good luck.....And don't let it put you off pursuing a highly rewarding career in H&S.


Good advice here.

Taking it a step further, the offender's line manager also has a responsibility for the offenders well being, so copy your emails to the line manager also. Keep records of your observations and conversations.
James Robinson  
#16 Posted : 06 August 2014 15:46:43(UTC)
Rank: Forum user
James Robinson

Keep at it!
Well done for not only seeing, but acting, and talking about it on here.

What about....."Dear Line Manager, as you know I am responsible for my team and their health and safety. Today, I was discussing with a member of my team the importance of wearing the correct PPE, when XX walks past us both not wearing any. So I ended my conversation. Can you please advise does our "safety culture" go up hill as well as down, or only apply to those below a certain grade, etc. Your answer in writing would be appreciated, so that I can clarify with my team our safety culture stance".
Hedgehog  
#17 Posted : 06 August 2014 18:08:54(UTC)
Rank: Forum user
Hedgehog

I assume your company has a director responsible for health & safety, is he aware because if something goes wrong he will the one in the dock if there is a HSE prosecution or having to explain a fee for intervention should the erstwhile member of management get caught during an HSE visit.
Salis  
#18 Posted : 07 August 2014 07:57:52(UTC)
Rank: Forum user
Salis

I noted you posted your own observation card, is there a more formal reporting option you could follow?

Tip: always good to have a witness
Salis  
#19 Posted : 07 August 2014 08:00:35(UTC)
Rank: Forum user
Salis

More I think about this, the more I don't like it. Sounds like a clear case of having the responsibility but no authority. I'd play holy hell with your Line Manager and his!
Bushell33243  
#20 Posted : 07 August 2014 16:56:01(UTC)
Rank: New forum user
Bushell33243

I agree with Salis. You’ve been given responsibility but no authority. I suspect the issues you describe are the symptoms of poor management within the organisation which makes solving your problems even more difficult.

In most organisations there’s a spectrum of attitudes about H&S from those who don’t give a damn to those who worry about everything. Try to make common cause with those in the middle in the hope that social capital (sorry about the psycho-babble) will pressure the others into line.

It sounds like line management have left you hanging, so try to indentify other senior managers or directors who might be more sympathetic or even genuinely concerned by your observations

Above all, keep written notes of all your recommendations and actions as you make them. Even if you feel that you are being ignored now, if there’s an accident you may be seen as the person who was right all the time and this may strengthen your position within the organisation and gain you more respect from colleagues in the long run.

Good luck!
Matt_Channnon  
#21 Posted : 08 August 2014 12:47:45(UTC)
Rank: Forum user
Matt_Channnon

Jorge,

Sounds like an extreme version of what will happen to every safety professional at some point.

I would suggest that you record the issue and keep a record for the future. Also escalate the issue to your line management (or his) and make sure that it is clear you are passing the problem over because you do not have the means to deal with it.

After you have done this move onto something more productive and have some successes.

Chin up!
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