Rank: Forum user
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I would be interested to hear experienced consultants views of this...
When you visit potential clients and identify that there are a number of risks present, some of which is a direct breach of their statutory duties, how do you encourage them to use your services? If not, how is it ethical that you don't take further action, knowing that there are person/s at risk?
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Rank: Super forum user
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As it happens I very rarely are in the position of trying to 'sell' our services. Mostly new clients come because they have health problems with one or more worker and have found that conventional advice has failed to resolve the problem. So we are asked if we can help. I always ask them if they are sure they wish us to get involved as I tell it as it is and they may find what I tell them unpalatable. (Frequently what they have done, with the best of intentions, has actually contributed to the problem.) I have only had one client in 20 years who did not accept this. The operations manager of a chemical plant threw my report into the wastepaper basket, stating it did not describe his site. The occupational hygienist then fished it out and suggested he read it as the HSE were coming in the following week!
I take the view that if we are to be accepted as ethical, professional people we have to 'tell it as it is', even if this does not in the short term get us the business. For me anything else is unprofessional. It may result in short term gain, but reputations can easily be damaged and then be difficult to repair.
Chris
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Rank: Super forum user
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wturner,
I have encountered this situation several times. It's never a case that I "don't take further action" - I always document my findings and provide clients with hard copy and electronic copy. The next action is up to the client.
In a few cases, small factories, I've been employed as safety adviser to do risk assessments, and with machinery I usually start off doing PUWER assessments as this quickly finds any issues with the controls, interlocks etc., so the client gets documents from me that explain any breaches to regs e.g. no guarding or interlocks are disabled (found this several times). If they don't want to fix that problem I suggest they get advice from their insurance company as in the event of an accident they might find the policy won't pay up - don't know if that would happen but the mere mention of insurance has gotten some clients to take the right approach with regard to dangerous machines and interlocks.
On small building sites where I've been asked to do CDM-C or to be a safety adviser again published site inspections will be a record of any findings, so I have taken that action, and the next action is up to the site manager. I have on occasion walked away if the site manager has not taken my advice e.g. on scaffolding, work at height, dust masks etc. That has 'cost me' sometimes when I hadn't yet been paid for a previous visit :o)
The important thing to do is to get your findings down in writing and to give the client or site manager copy of documents - electronic/e-mail preferably, as he can throw away hard copy. The safety adviser must cover his backside!
JohnW
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Rank: Forum user
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Thank you both for your input, very interesting. Just out of interest, how are you finding the market at the moment? Are you needing to market very much? I am new to consultancy, and would be interested to hear how others are finding things.
Bw,
Wayne.
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Rank: Super forum user
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Are U saying that you evaluate some aspects of a company before U have formally been commissioned to act for the company concerned? And if U find something wrong without being commissioned thereafter U then report negative findings to the HSE/EHO's or are U asking; should a H&S person where they have not been commissioned report findings tho the authorities?
With all due respect this is a business situation and we should do noting unless we are getting paid to do it and H&S people are not evangelists so we should act from that point and as for me I try to keep my ethical standard to the same high standard set by our MP's and similar
My advice is to treat this area as a business and nothing else - best of luck
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Rank: Super forum user
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Encouraging potential clients to use your services is a combination of marketing and sales i.e. business skills.
Just because a breach of statutory duty is identified this does not necessarily indicate that people are in danger, although if I was in the situation where I have seen a state of clear and imminent danger I would be having urgent and direct talks with whomever I can talk to at the prospect company to get it sorted. That has occurred on more than 1 occasion and the issue was rapidly resolved.
In one instance there was a very heated exchange of views but nobody was hurt and the exposure was removed. Later, the production manager was also removed!
Given the scenario of immediate danger and no resolution, I have yet to be in that situation. I guess that as with every "what if" question, the answer is "it depends".
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