Rank: New forum user
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Hi Guys
I am a first time Forum user.
Looking for assistance on a procedure I am looking to Introduce.
I am looking to develop a penalty point system for staff . I am trying to develop a system which is based on management observations in the workplace . I want to achieve a few things with this system
. More management engagement with staff . Highlight repeat offenders . Implement a coaching /re training program for repeat offenders . Use as a tool to capture positive behaviour and reward those
The focus will be on the positive mainly , when an employee gets a certain amount of positive safety cards they get rewarded somehow. When they receive a certain amount of negative safety cards they must be retrained etc . This will also have to be based over a certain timeframe ,3 positives/negatives a month requires action etc
Has anybody came across something like this before ?
Any advice would be appreciated
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Rank: Super forum user
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Hi, Had something like it in a previous life. If you wish to spend most of your time validating and recording the cards / reports you could find the odd gem amongst a stack of returns. Very time intensive. Why just management observations? Dupont run a card system across the company, which is available at a cost http://www.training.dupont.com/dupont-stop My own experience was that when cascaded to the shop floor, with an expectation of at least one per person per month it became a numbers game. Managers and supervisors also appeared to develop a 'must do a card to stay in date' approach. Although the odd manager / supervisor did report back to say that they had had some good contact and conversations. Largely depends on the individuals involved. Regards, S
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Rank: Super forum user
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A similar system was discussed only a week or so on these forums. There are a number of negative and positive outcomes with the penalty points system. First, it's easier to identify bad behaviour than good. So don't expect to be inundated with good observations.
As the above post suggests, why only management observations, indeed why exclude management from the penalty points system - do they always behave safely? There is also a chance the process may turn into a 'them and us' if workers believe they are being unfairly discriminated against.
Finally, many precursors to unsafe acts as well as accidents/incidents emanate from unsafe conditions. These like the above tend to be latent failures for which management are largely responsible. Hence you would be missing out on a vital aspect of safety management if these were not captured.
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Rank: Super forum user
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Unsafe conditions may originate from a poor management decisions.... so how are you going to mark such issues?
Minus points to the MD for deciding not to invest in new processes/equipment etc.
Such scoring systems are a bag of worms, very subjective.
Sooner you than me.
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Rank: Super forum user
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Ian Bell wrote:Unsafe conditions may originate from a poor management decisions.... so how are you going to mark such issues?
Ian, there may be a robust near miss reporting system or inspection regime which could capture unsafe conditions...I don't know what interventions they have in place.
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Rank: Super forum user
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Ray I understand the point you are trying to make, but the root cause of the unsafe condition could be a poor management decision to invest in something (for example).
So how are such poor decisions 'scored' - as I say, complete bag of often subjective worms these sort of schemes.
It can all end in tears and fights!!
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Rank: Super forum user
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antm99
Why this sort of scheme?
You need to be clear what you want to achieve, what is the goal of the scheme? Is it to reward good behaviours or sanction poor / bad ones? Running a scheme that is trying to do both can be troublesome.
Might be better to focus on identifying and rewarding examplar behaviours first, focus on the positive. When you do, these behaviours start to become the norm and more and more people will exhibit these. Another result being that those with bad behaviours will likely moderate those behaviours!
Just a thought.
Jonty
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Rank: New forum user
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Hi All
Firstly , Thank you for the feedback .
SNS
I had a look at the Dupont system and got some good ideas. I realise that the manager/supervisor feedback is critical and it can be become a numbers game . I am lucky in this regard as we have a team that are very much so safety orientated .
RayRapp
Totally agree that people can highlight negative easier. I am hoping to have a similar program which is audit based and focuses on management.
Ian Bell
hoping my audit program will address these issues, easier said than done I know
jontyjohnston
To be honest it was originally pushed by Corporate in US, so have to try implement and test.
it will be designed to capture both and I do realise its going to be a big challenge. My intentions are to start positive rewarding to achieve exactly what you mentioned.
A lot of hard work ahead but fingers crossed :)
Thanks for the help
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Rank: Super forum user
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I would never go for a penalty points system as it is a very negative approach. I would go for a reward points system.
For example - everyone starts with 10 points on their card, it is then up to them to keep that 10 points or even build upon it with "bonus" points.
Failure to work safely you lose a point, but bringing a hazard or management failing to the attention of someone who can do something about it, you gain a point.
Ideal situation is to end the set period with 10 points or more - the winner can get a small prize but those who manage to maintain their 10 points get something as well, a pizza lunch or something similar.
That way, even someone who makes an error can be redeemed and get back to the 10 points, and it's a positive "working together" approach rather than a negative "slap wrist" approach.
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Rank: Forum user
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Hi
Whilst I see what you are trying to achieve with a safety card system this is something I personally wouldn't touch. My thoughts are that by issuing a penalty to a member of staff for an unsafe act this to me is allocating blame on that individual without fully looking at the events surrounding the act.
Taking a step back from any particular unsafe act I'd need to look a bit further before issuing anyone a penalty:
Is this driven by commercial pressure within the business which sees the line managers pushing hard for production, which leads to corners being cut? If so are the line managers then also responsible for the unsafe act therefore liable for a penalty? then what about senior Management? MD? I would be wary of instantly penalising someone for an action/inaction without fully understanding the real cause of the event. I'd be even warier of introducing a system that doesn't encompass every Manager, irrespective of position / ranking.
Is the act down to lack of training, instruction or supervision? Again a management failure if the individual doesn't fully understand what they should be doing, therefore is it fair to only blame the one individual?
You mention retraining of repeat offenders, is the initial training really fit for purpose if these staff need to be retrained? Inadequate training may be the real cause of the unsafe act, not the individual.
Obviously this is a generalisation and not meant to be a slant against your organisation, I just see a penalty system as being a negative to a company. Also, will incident / accident reporting rates drop as staff become wary of reporting anything in case they a) get themselves penalised, or b) inadvertently get a colleague penalised by reporting unsafe acts / conditions. Peer pressure is a powerful tool if staff feel they may be ostracised by their peers for raising a near miss event.
Likewise regarding positives, I worked for a blue chip company not many moons ago where Operators had to submit a minimum 3 near miss reports per month or their quarterly bonus was affected. Operators only ever reported the 3 near misses and no more per month purely to hit their quota, not because they had identified a hazard that needed attention. Offering reward for positive safety can again ultimately become a negative as staff participate with financial gain as the driving force, not safety.
Just my thoughts anyway, good luck whichever route you choose :) Alan
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