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pl53  
#1 Posted : 16 February 2015 10:38:44(UTC)
Rank: Super forum user
pl53

I have been asked by our HR dept to create a plan for dealing with a workplace fatality which, hopefully, we will never have to use. I am OK with the reporting requirements, and I have a copy of the National Liaison Committee Protocol to work with but I thought I would ask if anyone has had any experience of dealing with such a scenario and if so what learnings were there?
Any help would be gratefully received.
RayRapp  
#2 Posted : 16 February 2015 11:51:57(UTC)
Rank: Super forum user
RayRapp

Following the introduction of the Corporate Manslaughter Act 2007 I wrote a company protocol for dealing with workplace fatalities. I cannot remember the exact details but it looked at dealing with the immediate incident, appointment of an incident officer (senior manager) who would liaise with the police and regulator, making documents available or copies, restriction on internal discussions such as emails, plus softer issues like potential trauma and dealing with those who may be affected. I have left the company since but may have a copy in my archive.
pl53  
#3 Posted : 16 February 2015 12:39:14(UTC)
Rank: Super forum user
pl53

Thanks ray if you could find it that sounds like it would be extremely useful. If you don't mind sharing it please PM me for my details
Roundtuit  
#4 Posted : 16 February 2015 13:36:10(UTC)
Rank: Super forum user
Roundtuit

Couple of thoughts from previous employments:

The presence of immediate blood family / marriage relatives within the workforce at site at the time of the incident - pervious employment we had a father, son, brother and nephew on the same shift (albeit in different parts of the factory) and a non fatal accident to one disrupted operations across the whole site. So there is a need to control information dissemination internally as well as externally.

Then there is the scourge of "dumb phones" placing an incident in the public domain via social media before your designated manager is even aware something has happened. Such "news" releases choke vital communications lines when the world and his wife ring up enquiring as to what has happened. Was so much easier to control when the outside world required a fixed line / pay phone for communications.

And if you have them, the sensitivity of gate personnel / security guards, when and if the media and relatives arrive at site. These personnel even though a sub-contractor were included in our emergency procedures training.
Roundtuit  
#5 Posted : 16 February 2015 13:36:10(UTC)
Rank: Super forum user
Roundtuit

Couple of thoughts from previous employments:

The presence of immediate blood family / marriage relatives within the workforce at site at the time of the incident - pervious employment we had a father, son, brother and nephew on the same shift (albeit in different parts of the factory) and a non fatal accident to one disrupted operations across the whole site. So there is a need to control information dissemination internally as well as externally.

Then there is the scourge of "dumb phones" placing an incident in the public domain via social media before your designated manager is even aware something has happened. Such "news" releases choke vital communications lines when the world and his wife ring up enquiring as to what has happened. Was so much easier to control when the outside world required a fixed line / pay phone for communications.

And if you have them, the sensitivity of gate personnel / security guards, when and if the media and relatives arrive at site. These personnel even though a sub-contractor were included in our emergency procedures training.
Palmer20061  
#6 Posted : 16 February 2015 15:10:02(UTC)
Rank: Forum user
Palmer20061

A few thoughts....

One named person in overall control/management of the incident
Consider who/whether you accompany police to inform immediate family
Consider how you are going to accommodate reactions of family – will they want to visit site?
Obtain legal privilege (& therefore have law firm in mind) before any internal investigations undertaken.
Ensure key staff understand HSEs powers and options open to themselves for interview by the HSE.
Ensure copies kept of any documentation handed over to regulatory authorities.
Single point of contact for the media & all enquiries routed through them.
Consider if existing workforce need access to counselling services (& therefore know how to access these beforehand).
David Bannister  
#7 Posted : 16 February 2015 15:49:28(UTC)
Rank: Super forum user
David Bannister

Add to the previous good advice, there will be longer term affects:

grieving work colleagues will be absent, resign or achieve very low levels of productivity.
Expect to lose much production time.
Be prepared for the Coroners Court (if not obviously natural causes)
Ditto Magistrates/Crown Courts
A major on the Annual accounts
DP  
#8 Posted : 16 February 2015 16:37:30(UTC)
Rank: Super forum user
DP

Circumstances depending in your scenario - why not also consider Legal Privilege. Be a good discussion point for the candidates.

Jane Blunt  
#9 Posted : 16 February 2015 16:57:12(UTC)
Rank: Super forum user
Jane Blunt

You might also want to look at the protocol from the HSE
http://www.hse.gov.uk/enforce/wrdp/
David H  
#10 Posted : 16 February 2015 19:39:44(UTC)
Rank: Super forum user
David H

I would suggest that HR come up with the plan - as well as media response.

I work in a COMAH work zone and we have our emergency preparedness / planning etc but in a recent incident where we had a lock down due to suspected gas seep - the news was released on social media from the safe haven during the investigation process!!

I / we will deal with the emergency but we need support for controlling the news releases and the aftermath of any injurious incidents

David
johnmurray  
#11 Posted : 17 February 2015 08:55:39(UTC)
Rank: Super forum user
johnmurray

"The presence of immediate blood family / marriage relatives within the workforce at site at the time of the incident - pervious employment we had a father, son, brother and nephew on the same shift (albeit in different parts of the factory) and a non fatal accident to one disrupted operations across the whole site. So there is a need to control information dissemination internally as well as external"

Short of physically restricting verbal communication, and possession of communication devices, that will not be possible. Given that locally family members are electronically communicating between each other in real-time, using instant comm apps like whatsapp.
Then we come to the moral problems, since you seem to be suggesting that nearby employed relatives should not be informed?
pl53  
#12 Posted : 17 February 2015 10:13:10(UTC)
Rank: Super forum user
pl53

OK thanks for everybody's contributions thus far. Without appearing too impersonal I guess I am basing my protocol on the following:

Manage the scene
Manage the casualty
Manage the reporting
Manage colleagues including potential witnesses
Manage our part of the investigation
Manage the flow of information
Manage the aftermath

Obviously there will be a whole host of factors to consider in each of those areas eg legal representation during the investigation if required but I think that just about covers it.
Mebo  
#13 Posted : 17 February 2015 10:25:38(UTC)
Rank: Forum user
Mebo

There's nothing in your protocol about contacting family, unless you are including it under "reporting".

A friend received a call from his wife's workplace. Unable to make sense of it he asked what they were talking about, and got the reply "Oh, haven't the police told you that she's died?"
pl53  
#14 Posted : 17 February 2015 10:41:53(UTC)
Rank: Super forum user
pl53

As I said in my last post, each section will have a host of factors to consider. Contacting relatives, friends etc will be part of managing the flow of information.
imwaldra  
#15 Posted : 17 February 2015 13:04:22(UTC)
Rank: Super forum user
imwaldra

In addition to the previous posts, you may also find helpful advice in the IOSH Guide 'Learning the lessons', which was developed specifically with fatalities in mind.
Farrall900153  
#16 Posted : 18 February 2015 10:01:39(UTC)
Rank: Forum user
Farrall900153

Hello PL53,
I've just sent you a PM regarding accident strategy workshops and accident scene management training.

If the contents of the PM are of interest then please don't hesitate to give me a call on 07771 538 985

Cheers,

Andy Farrall
Roundtuit  
#17 Posted : 18 February 2015 22:26:36(UTC)
Rank: Super forum user
Roundtuit

JohnMurray - The OP asked for experiences and as such the suggestion was that any plan needs to consider how to inform family members working at the site at the time of the incident - not that they should not be informed.

A planned approach is required as for example (as happened) a work colleague mentions the incident in passing a remote work station and a distraught family member rushes to the scene leaving plant and machinery in operation unattended with the potential to injure others as well as resulting in significant business disruption. Part of our adaptation plan post this particular incident was to ensure we had "up-skill" operatives developed in each area so that if an employee urgently needed to vacate their position any operations would not be left in an unsafe manner but had someone who could at a minimum safely stop equipment in a controlled manner.

On the issue of personal mobile devices on the shop floor the majority of my employments consider this a disciplinary offence (with riders for expectant fathers, relative carers i.e. what the moral majority would consider exceptional circumstances and then for incoming phone calls only) so it has not been an issue with social media other than when line supervisors have turned a blind eye for an easy life.

Should site Risk Assessments nd training consider operatives using social media whilst executing their employment duties? are they actually performing their obligatory contractual activity whilst engaged on personal electronic communication? - probably a separate discussion thread already flogged to death in other posts in respect of company drivers and those driving for work.
Roundtuit  
#18 Posted : 18 February 2015 22:26:36(UTC)
Rank: Super forum user
Roundtuit

JohnMurray - The OP asked for experiences and as such the suggestion was that any plan needs to consider how to inform family members working at the site at the time of the incident - not that they should not be informed.

A planned approach is required as for example (as happened) a work colleague mentions the incident in passing a remote work station and a distraught family member rushes to the scene leaving plant and machinery in operation unattended with the potential to injure others as well as resulting in significant business disruption. Part of our adaptation plan post this particular incident was to ensure we had "up-skill" operatives developed in each area so that if an employee urgently needed to vacate their position any operations would not be left in an unsafe manner but had someone who could at a minimum safely stop equipment in a controlled manner.

On the issue of personal mobile devices on the shop floor the majority of my employments consider this a disciplinary offence (with riders for expectant fathers, relative carers i.e. what the moral majority would consider exceptional circumstances and then for incoming phone calls only) so it has not been an issue with social media other than when line supervisors have turned a blind eye for an easy life.

Should site Risk Assessments nd training consider operatives using social media whilst executing their employment duties? are they actually performing their obligatory contractual activity whilst engaged on personal electronic communication? - probably a separate discussion thread already flogged to death in other posts in respect of company drivers and those driving for work.
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