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Richard Rose  
#1 Posted : 15 October 2015 12:38:29(UTC)
Rank: Forum user
Richard Rose

Hi folks, a bit of an odd thread but i felt this community may have enough with experience of this to input. We have received our RoSPA award as silver for 2015, following silver from the last 2 years and a gold previously to that. Obviously since we achieved gold the first time we did this everyone was happy, now we have silver 3 years on the trot, many are starting to get a bit miffed (Mainly at me) that we dont have gold. For this year i paid the extra £80! to get feedback on our award submission paperwork. Basically the main issue seems to be that I did not provide enough evidence of things such as communication on occupational health within and outside the company, however i gave examples of safety meetings, managament reviews, and explained our internal health promotion for healthcare etc. I cannot see how much more i can give to them to show we take occupational health seriously. Anpother example stating we dont\cannot show that we carry out health surveilance, when all staff have regular medical inspections carried out as part of their roles for travel, and evidence is given of certification and records of First aid and absence from work etc. The fact that you are limited to a cap of 8 examples per question, there is a limit to how much you can show them. I just feel that after putting in a lot of work for this award to bring us up to gold, i feel that they are asking for examples that i cant give. Our workplace doesnt carry out a lot of work that requires local health monitoring for example, i.e. no risks to breathing, no welding, minimum chemicals. We also dont have a high rate of work place illness, so giving examples of review and remediation of cases where someone has returned to work is nigh on impossible, but we are markjed down because we dont give 'worked examples' I now this sounds like a bit of a rant, but i just get annoyed that after getting gold (with pretty much the same questions asked every year, and with a LOT of evidence put into the submission, why it seems that we are now WORSE as a workplace. have they changed the scoring system? I just wondered if anyone else had a similar experience. Misery loves company :)
RayRapp  
#2 Posted : 15 October 2015 13:09:47(UTC)
Rank: Super forum user
RayRapp

Richard Another reason why I do not like these self-gratifying awards processes. I guess it's a bit like getting an auditor in to carry an audit, it's a snap-shot in time and they may or may not pick up on issues which they missed in a previous visit. That said, I can understand your frustration plus the stigma of 'only' getting a silver award. My father once questioned me why I got a 'very good' for a school subject and the previous year I got an 'excellent' - not easy to explain when you are 10 years old. If someone ever asks me to do a presentation for an award...I'll reach for my gun!
Richard Rose  
#3 Posted : 15 October 2015 13:14:42(UTC)
Rank: Forum user
Richard Rose

I do see areas where we can improve, but when you spend a couple of months putting every scrap off evidence you can in, then just get silver again, and then find in the £200! (not 80 as i thought) feedback 5 pieces of paper, with the minimum info on it, mixing good and bad responses all together! I find they want stuff that makes no sense in the question as they pose it. If i get silver again next year i worry i may get a bollocking from higher up, even though no one putrs any effort in when i ask for help.
JohnW  
#4 Posted : 15 October 2015 13:27:38(UTC)
Rank: Super forum user
JohnW

Richard, I sympathise with you. You can appeal. Ask for a review of the audit findings. This should require someone other than your auditor to check all the evidence against the questions asked, and ensure all the n/a items are accounted for properly Have you been audited by the same auditor in recent years? If so demand a different auditor next year.
Richard Rose  
#5 Posted : 15 October 2015 13:30:53(UTC)
Rank: Forum user
Richard Rose

The thing is, its not an audit per say, you answer questions in a box, and supply hotlinked document evidence, its all online.
JohnW  
#6 Posted : 15 October 2015 13:39:25(UTC)
Rank: Super forum user
JohnW

On-line audit!!!!!????? So is anyone looking at your documents? Your risk assessments? Your training records? Are they INSPECTING the site to see that you do what you say? Are they talking to any of your employees? How do they assess your effectiveness in employee consultation? I suggest looking elsewhere. My main customer is audited - properly - by BSC to gain OHSAS 18001 and the 5 Star Award (a combined audit) It's a proper three day audit, the site is completely walked around, all records are inspected, employees are talked to - machine operators, FLT drivers, maintenance and managers, including the CEO. And as the H&S consultant I get grilled along with the Safety Officer.
Richard Rose  
#7 Posted : 15 October 2015 13:45:32(UTC)
Rank: Forum user
Richard Rose

Oh, no, we get audited over 2 days by a full accredited UKAS audit team for our management systems, and we get similar audits for our supplier status to clients, we always score very highly. This is a thing where you pay a sum of monies, you then get a question pack\file, you answer the questions (about 1200 words per section cap) and you attach evidence documents of your processes, records, minutes etc, then that is reviewed and you get a score from Merit, through Bronze, silver and Gold. I just didint feel their feedback was very good given it cost £200 and it basically said limited\NO evidence given of ###. Especially when i gave a fair few examples, and for things like procedures, you tend to only have one for a section, and for things like occy health, we dont have many occupational health issues, so cannot give evidence of such things happening. i.e. Not being able to give return to work interview minutes of a person being ill through work was bad, even though we havent had anyone off through work..... If you see what i mean.
RayRapp  
#8 Posted : 15 October 2015 13:46:08(UTC)
Rank: Super forum user
RayRapp

JohnW We are talking about a RoSPA Award - this is another tick in the box cash cow. Sorry, I do have a lot of respect for what RoSPA does, but really we need to be honest about this process. Only when it gets down to the Sir George Earl Award, final 3 organisations, is there anything intrusive like a proper audit.
JohnW  
#9 Posted : 15 October 2015 13:52:47(UTC)
Rank: Super forum user
JohnW

Right, so it's just @%$£@*&, especially the £ bit I would tell your managers it's a waste of time and money/resources As I say the BSC 5 Star Award seems to be a fair assessment, my customer went from Bronze to Gold in four years (not ALL down to me of course :o) and there's no on-line aspect - but I'm not sure what it costs as the OHSAS is combined in the cost
Richard Rose  
#10 Posted : 15 October 2015 13:53:03(UTC)
Rank: Forum user
Richard Rose

Its annoying as the sales\marketing team use it as a means of promoting etc, which is fair enough, but as we had gold once, and now (with better evidence\system) we get silver. For ages we thought it was because we had a RIDDOR report (a guy tripped and broke his leg, company not at fault, just one of those things, but as it was on site, it was reportable) We got the silver that year. After enquiring, i was told the statistic had nothing to do with silver, just wanted more evidence. The fact that they said my accident statistics should have been linked in a question as evidence, the fact you have to put all this info in 4 sections at the end seemed to pass them by....
SHV  
#11 Posted : 15 October 2015 14:04:52(UTC)
Rank: Super forum user
SHV

Richard I agree with Rayrap in most points.. However Health and Safety business based on judgment ..regardless some people try to quantify that with score, yellow, red, green colors....Maybe in this year , they have better candidates which their evidences were more solid and suitable...or another person was checking your evidences which has different opinion from previous one! SHV
Richard Rose  
#12 Posted : 15 October 2015 14:09:33(UTC)
Rank: Forum user
Richard Rose

I completely understand that SHV, however when they cap the amount of evidence documents to 8 per question (they allow more but specifically state they only look at first 8) you get a bit annoyed when you have 8 examples in each section, they mark you down for not providing more!
JohnW  
#13 Posted : 15 October 2015 14:12:04(UTC)
Rank: Super forum user
JohnW

There has been a previous thread on this subject http://forum.iosh.co.uk/?g=posts&t=106470
JohnW  
#14 Posted : 15 October 2015 14:17:13(UTC)
Rank: Super forum user
JohnW

And THIS thread would have been interesting :o) http://forum.iosh.co.uk/...aspx?g=posts&t=85645
Richard Rose  
#15 Posted : 15 October 2015 15:03:32(UTC)
Rank: Forum user
Richard Rose

I dont like the system much though as it makes it look like i am doing a poor job, when in fact i am improving our workplace systems year on year and get good reports from both accredited boy audits and client audits. I always feel you are only as good as your lowest score when your role is reviewed in the workplace :(
walker  
#16 Posted : 15 October 2015 15:44:58(UTC)
Rank: Super forum user
walker

Buy a big table at the awards ceremony. Is that too cynical?
Richard Rose  
#17 Posted : 15 October 2015 16:04:13(UTC)
Rank: Forum user
Richard Rose

There isn't an awards dinner now, its seats in rows and a light buffet. I wonder how that affected attendance at the awards ceremony haha
JohnW  
#18 Posted : 15 October 2015 16:51:15(UTC)
Rank: Super forum user
JohnW

JohnW wrote:
my customer went from Bronze to Gold in four years ....
I was confusing the awards, that should have said BSC 2 stars to 5 stars in four years.
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