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Mersey  
#1 Posted : 17 November 2016 09:26:03(UTC)
Rank: Forum user
Mersey

I'm at the early stages of implementing a safety culture change at a regional level approx. 15 sites circa 500 people. At the senior management meetings every month I keep getting challenged by the SMT about why the near miss are increasing and the accidents are increasing- basically calling into question my integrity. The simple answer I give them is that - the reason they are going up is because more people are now reporting them when previously nobody was ; they tend to give me a disbelieving look. I have been drumming it into sites on the importance of reporting all accidents and incidents but this constant challenging is wearing me down- I've explained to get good safety performance doesn't happen over night and to expect an increase in accidents reporting due to people being more aware of their obligations under Health and safety- which is a good thing that should prevent the real serious accidents. Does anyone else experience this type of pessimism from Senior Management? I think the main issue is that many of the managers have their bonus effected by safety performance - I would never link safety performance to a managers bonus scheme as it incentivises the non reporting culture Thoughts welcome
JayPownall  
#2 Posted : 17 November 2016 09:44:32(UTC)
Rank: Super forum user
JayPownall

I think this highlights there is a lack of undertsanding with respect to culture change and how this affects a business (worrying given these are senior management). I know and you know that the 'elevated' statistics will likely be as a result of the changes you're putting in place. I'm assuming there is a clearer way of reporting and a no-blame approach being promoted; thus people are more likley to share and report - which you can highlight to management.

I think you will have to play the long game to a certain degree to get a few months worth of data behind you to highlight to management its truly as a result of your culture chnage. The key question to throw back at them is 'would they rather not know what's going on'? I agree with your views on bonus incentives - never a good move!

Stick at it - its because they know now what they didn't know before - and they don't like it!

Jamie

WatsonD  
#3 Posted : 17 November 2016 09:48:33(UTC)
Rank: Super forum user
WatsonD

You are spot on. In a company with a bad safety culture people tend to not bother reporting. This is a common occurance.

If you want to get an idea of how things have changed to show your employers, may I suggest an anonymous survey. It is hard to get people complete these so some sort of incentive may help.

However, as you say your biggest problem is the bonus for managers. It might be worth looking at changing how safety preformance is recorded for this and rather than accident reports, maybe a scored monthly site inspection conducted by yourslef and somenone higher up?

A Kurdziel  
#4 Posted : 17 November 2016 09:49:20(UTC)
Rank: Super forum user
A Kurdziel

I have been asked the question but they accepted my answers which were: we have a better incident reporting system so you will get more reports but they will drop as the new system gets to grips with managing the underlying issues. Near misses are generally very good thing, they demonstrate that people are engaged in your H&S policies; otherwise they would not bother reporting them.

Where do they think all of these new accidents are coming from!? Do they think that they are being made up or do they prefer them not to be reported?

RayRapp  
#5 Posted : 17 November 2016 09:52:22(UTC)
Rank: Super forum user
RayRapp

I agree with the above poster 100%. In a positive culture people will report accidents/incidents and especially near misses without fear of repercussion, hence they will increase. As for the bonus, I suggest the SMT should do some navel gazing themselves and decide whether this initiative is good for the safety culture and business as a whole.
Andrew W Walker  
#6 Posted : 17 November 2016 09:56:00(UTC)
Rank: Super forum user
Andrew W Walker

I saw a 120% increase in 'reported' accidents YoY- this was due to the same reason you have seen a rise.

We then had a real picture of what was going on and could focus on the issues.

Stick to your guns.

I think that any bonus for lack of accidents is a sure fire way to get some managers to use a carpet and a brush!

Good luck

Andy

Safety Smurf  
#7 Posted : 17 November 2016 10:28:07(UTC)
Rank: Super forum user
Safety Smurf

Yes it is normal for the total number of reports to go up under these circumstances. Are you reporting them as a whole figure or breaking them down by severity?

I would expect near misses, damage only events and minor injuries to go up because of the improvements you have made but more serious injuries (those they couldn't previously hide) should stay stable or change less dramatically.

MEden380  
#8 Posted : 17 November 2016 10:34:48(UTC)
Rank: Super forum user
MEden380

Mersey

What is been said so far is a good reflection on your sterling work

If your SMT are doubting your integraty how comes they employed you in the first place, did they expect you to sit at a desk producing worthless risk assessments , pretty graphs etc?

You stick to your guns and show them the true picture, then mention HSE fines. see the colour drain from their rosey cheeks.

Paul Burts Chips  
#9 Posted : 25 November 2016 15:45:11(UTC)
Rank: New forum user
Paul Burts Chips

Mersey

I have also been working on a culture change and the accident rates increased over the first few months as employyes were reporting accidents that they never did previosly, Near miss reports have increased dramatically also, The processes and procedures havent changed but this demonstates the culture is changing for the better. keep at it!

Paul Burts Chips  
#10 Posted : 25 November 2016 16:01:53(UTC)
Rank: New forum user
Paul Burts Chips

Mersey

I have also been working on a culture change and the accident rates increased over the first few months as employyes were reporting accidents that they never did previosly, Near miss reports have increased dramatically also, The processes and procedures havent changed but this demonstates the culture is changing for the better. keep at it!

AD  
#11 Posted : 28 November 2016 11:26:26(UTC)
Rank: Forum user
AD

Echoing everyone above, keep up the good work!

I've had very similar issues in the past; since actively encouraging reporting of near misses and accidents several early management meetings  included the question "why are we having so many more accidents and incidents".

Fortunately, the concept that this is due to better reporting rather than a sudden descent into dangerous clownery has been taken on board, but it took some explaining for the first few months...

RichardPerry1066  
#12 Posted : 28 November 2016 13:48:16(UTC)
Rank: Forum user
RichardPerry1066

If you look at the historic accident records you will almost certainly see that a fairly high proportion of the accidents recorded are quite serious. Thats because they couldnt be hidden. Its easy to hide a stanley knife cut. Less easy to hide an amputation. In a really bad culture there will only be a record of RIDDORs.

If you look at your accidents now you will probably see that a much higher proportion of accidents are "minor" or "near misses" than previously.

Rate all your accidents on a simple scale and compare serious to not serious. Get them to focus on that comparison - you should be able to go back through the accident book and demonstrate a change in time. Then get them to change their performance bonus so that an element is related to having a very high ratio of "minor" to "serious" accidents. They will be competing with each other to get their teams to report minor accidents. 

ONce you are doing that then you could start looking at what action they take after a report. Given them more credit for actions taken on the back of a dangerous situation or a near miss than you give them for an action from an injury accident or a RIDDOR.

You can make some nice graphs!

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