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fhunter  
#1 Posted : 14 February 2017 16:38:20(UTC)
Rank: Forum user
fhunter

I really dislike a "police based" approach to H&S implementation and like to try and be engaging and positive with regard to internal Health and Safety. For me doing my first years in a consultancy enviroment allowed me to step in and step out of organisations, in this role it is easy to criticise attempts to implement the safety management system from the inside as it were. Seeing it from the otherside is useful for all H&S practioners, I feel. 

I would like to hear the tactics and methods different people adopt to acheive a good culture and good practice within their organisations?

gerrysharpe  
#2 Posted : 14 February 2017 21:16:32(UTC)
Rank: Super forum user
gerrysharpe

I would think the main points that i would adopt for a positive safety culture in any company i'm working for would be..

  • Visible leadership and commitment from all levels in the company.

  • Visible evidence that investment is made in health and safety including providing adequate resources, training, etc.

  • Good knowledge and understanding of health and safety throughout the company.

  • Clear definition of the culture that is desired and what is required of everyone to achieve it.

  • Acceptance across all levels that it is a long term strategy that requires sustained effort and interest.

  • Managing competing priorities with health and safety (eg production, quality, etc).

  • Good communication, up, down and across the company, at all levels

  • Existence of a good learning culture — the capability and willingness to learn from experience within 

  • Setting realistic and achievable targets and measuring performance against them.

  • Ownership of health and safety across all levels in the company.

The attitudes and behaviour of Health and Safety Managers is critical in setting the priorities of the company. Some of the ways by which managers can help to promote positive approaches to health and safety include leading by example, effective communication and engagement with staff, encouraging a learning culture, promoting a “just, no-blame culture”, and tracking and monitoring progress to fight complacency.

Managers acting as leaders and facilitators encourage suggestions and motivate and engage with their staff to solve health and safety challenges.

The guidance document HSG65 Successful health and safety management, published by the HSE, defines the safety culture of an organisation as “the product of individual and group values, attitudes, perceptions, competencies and patterns of behaviour that determine the commitment to, and the style and proficiency of, an organisation's health and safety management”.

thanks 2 users thanked gerrysharpe for this useful post.
Mr Curious on 15/02/2017(UTC), fhunter on 16/02/2017(UTC)
Mr.Flibble2.0  
#3 Posted : 15 February 2017 13:36:53(UTC)
Rank: Forum user
Mr.Flibble2.0

Ask don't tell. It can be as simple as that. For example, don't tell someone that they are doing something wrong, ask why they are doing that way, ask if they are aware of the correct process and if there is anyway we could do it better or how we could get others to follow the processes. Praise people that are following the processes.

When reviewing the polices and procedures get as many people involved as you can from Supervisors to Union Reps, they can then help sell the process knowing they had an envolvement. You have to be a bit of a salesman when it comes to Management. Don't threaten them with what can happen in terms of fines, prison etc or throw legislation at them. Sell the process in terms how it will help them, how staff working to the correct safety processes can help productivity etc by saving on down time, staff sickness. Work with them and ask them why it might nit be followed.

I hope I'm not asking you to suck eggs here. But sometimes people overlook the complete human part of polices and processes. Also as an aside, keep the system simple if someone has to complete 16 bits of paperwork just to get a contractor onsite to change some bulbs (and I'm speaking from previous experience here) they won't do it and will take shortcuts. Keep it manageable and if you cant change the polices ask how you can help to make the process easier.

thanks 3 users thanked Mr.Flibble2.0 for this useful post.
Angelo shanahan on 16/02/2017(UTC), fhunter on 16/02/2017(UTC), JohnW on 17/02/2017(UTC)
chris42  
#4 Posted : 16 February 2017 15:38:43(UTC)
Rank: Super forum user
chris42

It’s a journey where you take people with you by leading them not pushing them. Start with those at the top if you can, it will be easier in the long run. However, if there are some stubborn types, get middle managers on side. Find out who supports your actions and who does not, get the supporters to help convince the others. People tend to be competitive, use that.

Always be approachable. Stop and ask them how they are doing, don’t always talk about H&S. Be seen. Discuss with others what you can see unfolding, ask their opinion “does what those guys are doing, look safe to you?”, “shall we go and help them”, What shall we do to prevent this lack of planning again”. Deliver on anything you commit to at all levels in the organisation. Be consistent. Be realistic. Get an offender for something and make them responsible for ensuring everyone does that thing correctly (poacher turned game keeper). Generally, make people responsible for their part of the system, get them to define it, make it their baby. Be creative. Make things as simple as possible. Try doing whatever yourself, including completion of any generated documents, do you really need to sign it 20 times.

It’s the company’s management system not yours, you just oversee and guide.

Remember “Right is Might” (but you make have to show proof).

Chris

A Kurdziel  
#5 Posted : 17 February 2017 09:58:07(UTC)
Rank: Super forum user
A Kurdziel

I have just started a new job (6 months in) and I am trying to get my head around the H&S culture here.  Essentially most of the people think that H&S is something that is either DONE TO THEM ( stopping them doing their jobs) or something that is DONE FOR THEM (“so where are those risk assessments I expect you to provide for me ?”) . There is a lack of engagement and a lot of the stuff we are doing is purely reactive. When a crisis occurs it can be great fun for a bit, with big meetings and rows and all that fun stuff but after a while you do want the quite life and you realise that you need to get people to think of Health and Safety as something that everybody does for the benefit of the whole organisation.  A cultural shift has to be objective of any long term H&S strategy. An organisation that cannot grasp that is stuck in a spiral of crisis and response and then next crisis, and will probably collapse at some future date.

This is what you need to show: Good H&S managment is just good management

thanks 1 user thanked A Kurdziel for this useful post.
gerrysharpe on 17/02/2017(UTC)
gerrysharpe  
#6 Posted : 17 February 2017 10:29:23(UTC)
Rank: Super forum user
gerrysharpe

Some companies see H&S as something to plug a gap, Its far more than that, its about instilling a safety culture, and seeing the rewards it brings, I remember a few years ago i was hauled up to the manahing directors office for taking a sign down saying 73 weeks without a recorded incident.

I explained i don't belive in that as they often stop people from reporting work based injuries and even near misses, Imagine going to the management saying you've done your back in lifting something, wont go down well as the person that blew away their safety record!

He still insisted we continue with it, even though it was misleading

The Management need just as much training as the workforce and you'll find they are harder to win round as they are stuck in their ways

Kate  
#7 Posted : 19 February 2017 10:06:59(UTC)
Rank: Super forum user
Kate

The first step is to identify what the weaknesses in the culture are, and then you can focus your efforts on changing those.  It is different depending on the organisation.  I don't necessarily mean do a formal survey, but by listening to people and observing them and looking at the accident records and so on find out what is going wrong. 

Sometimes, for example, there is conflict between different groups in the organisation and H&S ends up being either a weapon or a casualty in the conflict. Identifying a few key people on each side in the conflict and targeting your efforts on them first can be helpful.

fhunter  
#8 Posted : 20 February 2017 08:51:23(UTC)
Rank: Forum user
fhunter

Thanks for the great points everyone. I guess my question was a little mis-phrased or mis-read, what I am trying to get an idea is HOW others actually acheive things like manager engagement. For clarity, where I am working now we have a good Health and Safety culture and I am having good success with implementing schems which help to encorage people to think and do naturally rather than me taxing their working day so to speak. 

To give an example of what I mean, I am implementing a safety feedback form across the organisation, across the ~250 staff to ensure good engagement I am giving away a £200 gift voucher in a lottery drawn from all the respondants. This gives me a massive amount more feedback than if i had just sent the form out and demanded them do it as part of their job and will cost less than £1 per person, I justified this fee to senior management by showing how having to chase people would cost more than that in wages. 

Examples like this is what I am interested in hearing, how you practically implement things on the ground? 

Edited by user 20 February 2017 08:53:05(UTC)  | Reason: Not specified

A Kurdziel  
#9 Posted : 20 February 2017 09:43:45(UTC)
Rank: Super forum user
A Kurdziel

What you need to do is to maintain the profile of H&S in the organisation. / essentially this boils down to doing something (ideally something different) once a week. One week it might be a toolbox talk on manual handling, next week it might be  a stand showing off the latest PPE, then a talk to managers on H&S culture or an article in the newsletter the importance of near-miss reporting etc.

 There has to be a continuous flow of stuff emerging from H&S: this demonstrates to the organisation that H&S is an ongoing programme, not just a reaction to a crisis and that it is something that everybody (from the top to the bottom of the organisation) should be engaged in.

 

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