Rank: New forum user
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Hi all,
First time posting on here...
I work for a Health & Social Care provider and I am currently looking at new ways we can measure our H&S performance.
Does anyone have any ideas?
Thanks in advance.
Charlotte
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Rank: Super forum user
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Hi Charlotte, and welcome.
There are many things which can be measured - normally based on leading and lagging indicators. That said, measuring performance in health and safety is very challenging. As someone once wrote 'we tend to measure what is easy to measure rather than what we should measure'.
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Rank: New forum user
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Hi RayRapp,
Thanks for your reply. Do you have any specific examples of measuring performance?
Charlotte
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Rank: Super forum user
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Hi that's an interesting question. For example if you have very few accidents it isn't going to be a good performance indicator. Near miss reporting might be better but you need to avoid people going and looking for near misses. I'm working on a set of KPIs based on a range of different activities across a number of different departments and measures. I'm in warehousing and logistics so we are looking at things like driver infringements, racking damage and the like - not much help to you if you are in the care industry but give you a bit of an idea of looking at different things.
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Rank: New forum user
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Originally Posted by: Hsquared14 Hi that's an interesting question. For example if you have very few accidents it isn't going to be a good performance indicator. Near miss reporting might be better but you need to avoid people going and looking for near misses. I'm working on a set of KPIs based on a range of different activities across a number of different departments and measures. I'm in warehousing and logistics so we are looking at things like driver infringements, racking damage and the like - not much help to you if you are in the care industry but give you a bit of an idea of looking at different things.
Hi Hsquared,
Thank you for your reply, most definitely helpful. Think we may look at near miss reporting as ours accidents are quite low.
Out of interest how are you going to measure yours and what KPIs would you use?
Charlotte
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Rank: Super forum user
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Charlotte, as Hsquared14 indicates what you measure is partly dependant on your industry and environment. Lagging indicators such as accidents/incidents, near misses, RIDDORs are the norm in most industries. However, it is the leading indicators such as inspections, audits, FRAs, testing and inspection of safety critical equipment etc, investigations, actions completed, etc which often reveal more about actual performance than lagging indicators reveal.
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Rank: Super forum user
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Hello Charlotte
I introduced a reporting system in feb of this year that is giving some good results. It doesn't just concentrate on near misses but also gives people the opportunity to report instances of good practice and also make suggestions for imrovement. We measure the number of reports in the 3 different categories - Near miss (Unsafe act/ conditions), instances of good practice, opportunity for improvement. We also measure the ratios between the 3 categories and the time to closure. Another measure we use is the ratio between accidents and reports in the 3 categories.
PM me if you want to know more details of our system.
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Rank: Super forum user
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Rank: Super forum user
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Lagging indicators are generally regarded as not the best measures of a Health and Safety system. First they tend to be negative and reactive- they give the impression that H&S is about dealing with fallout from incidents rather than looking at ways of preventing them in the first place. Secondly there is the temptation to “deal” with the issue by reducing and discouraging reporting (which is why I suspect that we get some many RIDDOR questions on this forum). Leading indicators are all about what you have are doing to prevent accidents and incidents. Examples might include: - Audits/inspections/surveys carried out and actions closed out
- Training completed
- Risk assessments satisfactorily done
The danger with these indicators is that it can be tempting to load up on these indicators, so that rather than producing one really good comprehensive risk assessment for a particular process, you get people to fill in a checklist everytime they do a process. As long as the right box is ticked that counts as a brownie point. Similarly you make people do training that is cheap and easy but does not enhance their competency, which is what you are really trying to measure.
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1 user thanked A Kurdziel for this useful post.
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Rank: Forum user
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Originally Posted by: A Kurdziel Lagging indicators are generally regarded as not the best measures of a Health and Safety system. First they tend to be negative and reactive- they give the impression that H&S is about dealing with fallout from incidents rather than looking at ways of preventing them in the first place. Secondly there is the temptation to “deal” with the issue by reducing and discouraging reporting (which is why I suspect that we get some many RIDDOR questions on this forum). Leading indicators are all about what you have are doing to prevent accidents and incidents. Examples might include: - Audits/inspections/surveys carried out and actions closed out
- Training completed
- Risk assessments satisfactorily done
The danger with these indicators is that it can be tempting to load up on these indicators, so that rather than producing one really good comprehensive risk assessment for a particular process, you get people to fill in a checklist everytime they do a process. As long as the right box is ticked that counts as a brownie point. Similarly you make people do training that is cheap and easy but does not enhance their competency, which is what you are really trying to measure.
The other problem with leading indicators is that when you put a target on them, they become lagging indicators.......... a positive thing becomes a negative thing because not enough of it is happening. Edited by user 01 December 2017 10:26:43(UTC)
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2 users thanked fairlieg for this useful post.
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Rank: Super forum user
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We used to measure TRIR but have just changed over to measure Safety Observations instead. Each observation is put on a CAP and then dealt with, it could be major or minor but it is an opportunity for improvement in some way.
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Rank: Super forum user
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Originally Posted by: hilary We used to measure TRIR but have just changed over to measure Safety Observations instead. Each observation is put on a CAP and then dealt with, it could be major or minor but it is an opportunity for improvement in some way.
TRIR = ?
CAP =?
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Rank: Forum user
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Originally Posted by: A Kurdziel Originally Posted by: hilary We used to measure TRIR but have just changed over to measure Safety Observations instead. Each observation is put on a CAP and then dealt with, it could be major or minor but it is an opportunity for improvement in some way.
TRIR = ?
CAP =?
Stab in the dark. TRIR = Total Recordable Incident Rate. CAP = Corrective Action Plan / Procedure / Process. Or it's actually a hat and the unsafe eejit has to wear it for the day :)
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1 user thanked Spacedinvader for this useful post.
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Rank: Forum user
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Comapny Objectives, Departmental Objectives etc are great ways of monitoring company performance as are accident/incidnet data trends, customer complaints etc Employee health surveillance is another
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