Rank: Forum user 
|
Agora Publications who provide the H&S Adviser Online service spoke with a junior member of staff at my work and sent a trial copy through to her. They are now billing us for their service. I have held discussions with them stating that they have targeted a junior member of staff who is not authorised to make purchases and probably didn't fully understand what it was all about. They just throught it was a free newsletter they were getting. They have refused to cancel until we pay.
Anybody had dealing with them or anything similar?
|
|
|
|
|
|
Rank: Forum user
|
Not with them specifically but I have with similar practices. I've had companies phone up and make the barest of enquiries and then send an invoice through for works which weren't ordered. Presumably they work on the basis that the person they spoke to on the phone is both junior and remote from Accounts who then just pay the bill without thinking about it. In my case I am both phone answerer and accouts payer so it didn't work.
As an invoice is just an 'invitation to pay', dispute it in writing/email with them and then ignore it and let them rattle all the sabres they want until they get bored and move on.
|
|
|
|
|
|
Rank: Super forum user
|
If they push you ask them to confirm the purchase order number against which you placed the order!
Chris
|
 1 user thanked chris.packham for this useful post.
|
|
|
|
Rank: Super forum user
|
Did they offer a free trial?
https://www.agorabusiness.co.uk/health-and-safety-adviser/
|
|
|
|
|
|
Rank: Forum user
|
I think 1995 wants its website back as well. 😀
|
|
|
|
|
|
Rank: Super forum user
|
Their documentation is not the best either
SBH
|
|
|
|
|
|
Rank: Super forum user 
|
GB1977 - I didn't have something similar, I had something exactly the same, from exactly the same company, (although it was a few years ago now). I spoke to them on several occasions and I argued with them on several occasions, but they still insisted that we had to pay for the newsletters they were sending (which I personally never saw).
I then did as chris.packham has already suggested, and asked them to forward to me proof of purchase in the form of a copy of the signed order that had been placed with them (by a junior member of my team allegedly, who had actually moved on by the time this came to light). Of course there wasn't one, and at that point (although they still weren't happy !) they finally gave in and stopped hassling me.
Don't give in to them would be my advice...
Hope this helps.
|
|
|
|
|
|
Rank: Super forum user
|
Google reviews almost all entirely uncomplimentary for this outfit.. Don't think I have ever seen so many uniformly negative comments about any business!
|
|
|
|
|
|
Rank: Super forum user 
|
and then you read the authors biography - fellow of iosh!
Gets even more interesting when you click the various links including HR, Payroll,Tax & Benefits, Care, Dementia, Data Protection all with their named author Edited by user 23 May 2018 22:46:59(UTC)
| Reason: more information
|
|
|
|
|
|
Rank: Super forum user
|
and then you read the authors biography - fellow of iosh!
Gets even more interesting when you click the various links including HR, Payroll,Tax & Benefits, Care, Dementia, Data Protection all with their named author Edited by user 23 May 2018 22:46:59(UTC)
| Reason: more information
|
|
|
|
|
|
Rank: Super forum user 
|
I had something similar and they hadn't even spoken to any one but me and I had said no. They claimed that they had spoken to someone in my company who had agreed to it and I said well it wasn't me so I'd better get myself a good showbiz agent as I clearly had the world's one and only talking cat!!! I was at the time a sole trader and there was only me in the company!
When I refused to pay things got very ugly and I had to get the police involved due to the abusive and threatening phone calls they made.
Asking for the PO number (and a copy of it) is a good move but if this is really being run by someone who is an IOSH member surely that is against the code of conduct and a complaint can be made against them via IOSH.
Bottom line is don't pay - challenge them to take it court - bet they won't because they won't have the proof that you owe them anything.
|
|
|
|
|
|
Rank: Super forum user
|
Originally Posted by: Roundtuit  and then you read the authors biography - fellow of iosh!
Gets even more interesting when you click the various links including HR, Payroll,Tax & Benefits, Care, Dementia, Data Protection all with their named author
But have you also seen that the company is actually owned by a German company - following this link from Agora gets you here: https://www.vnrag.de/
|
|
|
|
|
|
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.