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Electrial Equipment (Safety) Regulations 2016
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I wonder if anyone can offer assistance here or at least an opinion?
I'm in a pickle over a developing situation with a well known manufacturing collective.
The machines, tumble dryers, were subject to a 'stop using' notice a while back then repaired/modified/altered and declared safe to use. In August this year HM Government stepped in and ordered a second 'stop using' notice stating the the repairs were unsafe and did not comply with the above regulations.
I asked the company and asked them to explain the problem and why, after the repair was declared safe was it now unsafe
The initial response was " to comply with the new safety standards.
I then asked the obvious 'what new safety standards ' . And there are none. Just the standard that we're in place at the time of manufacture to which the machines did not comply with.
There followed about twenty plus emails in which various questions were asked and some odd replies offered such as ' we cannot disclose the problem for safety reasons.
Sorry for boring the pants of but... It seems that defective parts were used featuring poor quality connections leading to some 750+ fires
My questions are as follows. How were these machines allowed on the market? Were they Type tested? Were they sample tested/ inspected?
Should they be replaced with complaint units or a second 'repair' be permitted?
Kind regards IJT
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Rank: Super forum user
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I think you need to look more tward a consumer law forum as the advice here would not be grounds for your case with Candy (Haier)... that said.. Please note: this is general guidance only. It is not intended to be, and should not be taken as, legal advice. For formal advice on your specific situation you should consult a qualified legal professional.
The OPSS safety alert was issued in May 25 - candy heat pump dryer and others. Owners advised not to use. Follow up in August 25 - insufficient repiar - requirement to warn notice to Haier was issed saying the earlier modifcation was unsatisfactory and still unsafe. How did they get on the market? - UK/EU law (at the time of manufacture) – Domestic appliances such as tumble dryers must comply with the Low Voltage Directive (LVD), the General Product Safety Regulations 2005 (GPSR), and the relevant BS/EN safety standards.
- Conformity Assessment – The manufacturer is responsible for conducting conformity assessment, maintaining a technical file, and affixing the CE mark. Unlike gas appliances, many electrical appliances can be self-certified — the manufacturer tests them against standards (often in their own labs or via third-party labs) and signs a Declaration of Conformity.
- Type/sample testing – There isn’t necessarily a government-run “type approval” scheme. Compliance is usually demonstrated by a mix of in-house testing, supplier certification, and sometimes third-party certification (e.g. TÜV, Intertek, BSI).
- So yes, these machines should have been type tested/sample tested — but enforcement relies heavily on the accuracy and honesty of the manufacturer’s testing and declaration.
Why the first repair wads later deemed unsafe - From what you say, the “modification/repair” (retrofitted safety kit) did not actually resolve the underlying hazard.
- Government intervention (via the Office for Product Safety and Standards, OPSS) suggests the company’s first fix was either not compliant with the original standards, or introduced new risks.
- The company’s excuse of “new standards” is a red herring. If there were no new EN/BS standards, then the issue is continued non-compliance with existing law.
Why the secrecy? - That is not a valid justification. Manufacturers often say this to avoid liability exposure, but legally, consumers and regulators are entitled to know the nature of the hazard.
- The OPSS database of product recalls normally includes a plain-language description of the defect (e.g. “fire risk due to lint build-up and faulty connector”).
https://www.gov.uk/guidance/product-recalls-and-alerts
So to answer your questions directly - in my personal opinion - Yes, they should have been type tested/sample tested.
- They should not have been placed on the market if they failed the applicable standards.
- After one failed “fix”, a replacement or refund is the proper remedy — not an endless cycle of retrofits.
Please note: this is general guidance only. It is not intended to be, and should not be taken as, legal advice. For formal advice on your specific situation you should consult a qualified legal professional.
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 1 user thanked stevedm for this useful post.
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Rank: Forum user
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Thank you so much for your time and effort. Rare in this world. There is a lot more in the emails. If I may, I'll let you know how things progress. There are two options offered at this time. More of that tomorrow with luck. Again, thank you (at 72 years old I need all the help I can get)
IJT retired electrician/ old safety bod/ and would-be guitar player.
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Rank: Super forum user
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Let's start with the primary question - yes they would be subject to a type test to be declared compliant with the applicable manufacturing standards harmonised or designated permitting the application of CE (or UKCA) marking. ALL standards are based upon consideration of "foreseeable" use and with respect to this type testing of white goods performance is like a car manufacturer mpg based upon "unreal" laboratory conditions. What has become appparent is that over time the clothes being put through such machines have changed, the manner in which we wash clothes has changed and the maintenance regieme (operating instructions issued) have not kept pace. The first time this issue erupted was due to a build up of fabiric fluff around the element that heated the air used to dry the clothes. Part of conformity assessment (CE / UKCA marking) is to have a process that when significant problems are identified these are communicated to the purchasing public including if necessary a full product recall. This issue with clothes dryers is why the UK now has an Office for Product Safety & Standards who oversee matters of product safety including communication of issues and recall. There is a fundamental design issue with all clothes dryers - they have heating elements which can over time become coated with flammable fluff which if allowed to accumulate could ignite.
A professional laundry has in place a procedure to regularly clean the inside of dryers from their industry experience of fires. In the domestic market we have ignorance of what happens with others - this is where lobbying primarily by the London Fire Brigade launched the OPSS. Your manufacturer is being vague because there is no direct and definitive answer to the issue and any change of design (switching parts) needs to be checked. As you have pointed out the supplier has attempted a "fix" for the original issue which the OPSS has now determined to be wanting which merits a revised approach.
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 2 users thanked Roundtuit for this useful post.
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Rank: Super forum user
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Let's start with the primary question - yes they would be subject to a type test to be declared compliant with the applicable manufacturing standards harmonised or designated permitting the application of CE (or UKCA) marking. ALL standards are based upon consideration of "foreseeable" use and with respect to this type testing of white goods performance is like a car manufacturer mpg based upon "unreal" laboratory conditions. What has become appparent is that over time the clothes being put through such machines have changed, the manner in which we wash clothes has changed and the maintenance regieme (operating instructions issued) have not kept pace. The first time this issue erupted was due to a build up of fabiric fluff around the element that heated the air used to dry the clothes. Part of conformity assessment (CE / UKCA marking) is to have a process that when significant problems are identified these are communicated to the purchasing public including if necessary a full product recall. This issue with clothes dryers is why the UK now has an Office for Product Safety & Standards who oversee matters of product safety including communication of issues and recall. There is a fundamental design issue with all clothes dryers - they have heating elements which can over time become coated with flammable fluff which if allowed to accumulate could ignite.
A professional laundry has in place a procedure to regularly clean the inside of dryers from their industry experience of fires. In the domestic market we have ignorance of what happens with others - this is where lobbying primarily by the London Fire Brigade launched the OPSS. Your manufacturer is being vague because there is no direct and definitive answer to the issue and any change of design (switching parts) needs to be checked. As you have pointed out the supplier has attempted a "fix" for the original issue which the OPSS has now determined to be wanting which merits a revised approach.
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 2 users thanked Roundtuit for this useful post.
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Rank: Super forum user
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Vauxhall took two attempts to correct a faulty part in their Zafira B which also caused fires.
Samsung took a significant hit globally withdrawing the Galaxy 7 due to an exploding battery.
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Rank: Super forum user
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Vauxhall took two attempts to correct a faulty part in their Zafira B which also caused fires.
Samsung took a significant hit globally withdrawing the Galaxy 7 due to an exploding battery.
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Rank: Forum user
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Thanks for the information R.
My own view on this is that the machine simply did not reach the standard required. No one noticed due to lack of testing. Defective parts were / may have used as has been blamed elsewhere. Suggesting that terminations originally used were so poor that the conductors were not adequately secured. In my humble opinion this would lead to excessive heat generated at the terminations. This in turn would cause the insulation of the conductor to melt or fragment. This then could / would lead to a possible 'short circuit' they say is the problem.
Another cause of the fires however, could be that if the heat was transferred, perhaps to a printed circuit board, then an internal short circuit may have bypassed a protective device such as a thermostat etc. leading to thermal runaway of other components. Another possible cause of fire.
They clearly did not understand the problem or the requirements of the regulations and made a lash-up of the alteration. The government stepped in and demanded further action.
If they did not understand the problem, they could not remove the problem. Then they did not understand how the alteration could resolve the problem.
The emails falsely and assertively suggested new regulations were the reason for the second visit when there are no new regs.
In one email the second visit is an audit. Another says to repair and correct the situation.
Thanks again for taking the time to respond to this. It is really appreciated. IJT
I hope I've not bored you all to tears.
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Rank: Super forum user
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IJT, nothing new about a duty holder getting it wrong and then trying their utmost to say anything but that they got it wrong. Some time ago I bought a well known product from the supermarket shelves. It wasn't just under weight but grossly so. Consumer protection legislation sets out quite how far any product can fall below the stated weight and this was a case in clear breach. So, I wrote to the manufacturer to suggests that they needed to do an investigation as in the world of mass production I reckoned that at least two things had to have gone wrong simultaneously on the production lines. I got very haughty responses saying words to the effect that while I could have my money back (less than £1 - and I was not concerned about that) or a replacement they were entirely confident that they never made mistakes! Told Trading Standards but to be honest I guess they probably put my comments on file. However, a few more complaints of similar nature and the price tag for a multinational company is likely to be huge.
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Rank: Forum user
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Cheers Peter
So I've/we've been offered either the repair plus a (goodwill ) £150 or a new machine without goodwill. I've asked for a full refund as we have no faith in what they say or do. I would hope that everyone is offered the same rather than roll-over and just have the repair with no compensation or goodwill.
IJT
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