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safetyman2010  
#1 Posted : 07 April 2011 19:50:54(UTC)
Rank: Forum user
safetyman2010

Hi guys, Bit of a rant after another frustrating day. Supervisors on site have been given the simple task of briefing their teams on a weekly basis on general performance of site to ensure all employees and supervisors understand how site is performing and to improve communication. As part of being proactive, looking to raise awareness and a recommendation via an audit I have included a weekly safety focus topic to this briefing. (toolbox talk) Simple, 1 page, main bulletins of issues like importance of LOTO, wearing safety glasses, hazard observations, hazardous chemicals, etc. Nothing more than 3-5mins and nothing that is not already covered. We are providing IOSH 4 Day training to all supervisors and NEBOSH General to all managers to improve their ability and competence in their duties as well.(at big cost in current climate) After 3 weeks the feedback is they are refusing to do it as they see it as H&S managers job, its hijacking of production briefing, its not proper training (has been explained that is isn't meant to be just awareness raising), etc. This is yet another case of middle managers and their superiors making excuses and complaining at what they see as additional work. I'm really at the end of my fuse with this type of reaction. I'm desperately trying to move things on from bare minimum performance and poor practice but the attitudes stink. I have got considerable resources to provide them training, tools and resources to improve themselves and the performance of their areas since I joined a year and half ago but there just always another brick wall put up. I'm working 60 hour weeks for the last year and half to try and keep on top of things and make improvements but all I get is negative comments, lack of compliance to what I ask and half arsed work when its done. I have been off site for 1 week on a overdue annual holiday and this has been an excuse from managers and supervisors to not do the regular things they are required. Then when the KPI's is reported as not completed to directors I become the bad guy on site. How do I get these guys to buy in and start doing it as part of their job? I have tried so hard but now I'm getting very demotivated and wonder what's the point. I take time to explain things, I'm open and easily approached and work really hard to get improvements. H&S Reps see and appreciate changes I've made and importance I have placed and pushed onto mgt team regarding safety but as its only me on site the managers and supervisors and critical to performance of safety. Sorry guys, just really having a rubbish time this week. Cheers for the ears!
Guru  
#2 Posted : 07 April 2011 20:47:05(UTC)
Rank: Super forum user
Guru

Run that by me again? :P
David H  
#3 Posted : 08 April 2011 08:16:08(UTC)
Rank: Super forum user
David H

Hi Safety man - hope you feel better with that off your chest! You need senior managemnet support before you will get the supervisors and foreman to fall in line. Suggest you coach the directors on their R&Rs. and express your worries that they are going to be hit by the failure of their supervisors and managers to manage their own teams. Safety is a line responsibility and needs to be controlled by line leadership. Do your line supervisors really understand their legal responsibilities? How about a folder with HSE prosecutions of supervisors / workers that you can show them? In summary - you need to aim for the top and let them cascade to their own management team. Hope this helps a little? David NB - not with you Guru?
bob youel  
#4 Posted : 08 April 2011 08:24:02(UTC)
Rank: Super forum user
bob youel

Somebody at the top [the MD/Chair?] must be interested as otherwise U would not have the resources U do have so speak to them to get their support; which should consist of 'kicking butt' in the first place I would not spend a 'penny' on the training that U have exampled as its not worth it as it does not show/educate managers - supervisors etc how to manage and it does not get people to mange. The only thing that will make staff do things in the first instance is the MD etc followed up by education via behaviour change. Once behaviour has changed then and only then look at the training that U have proposed All the above said please note that many/most organisations only see H&S areas as the H&S bods responsibility irrespective of the £ they allow/spend, so if U think that culture change is not likely irrespective of what U do stop beating your head against the wall and either get out or remain and alter what U do
safetyamateur  
#5 Posted : 08 April 2011 08:32:14(UTC)
Rank: Super forum user
safetyamateur

Been there many times over the years, safetyman. And I still haven't found a way of accepting it. Seems the only way it won't affect you is if you don't really care and I made a pact with myself that I'd never be that way. You'll probably have a cr*p weekend, grumpy start to next week and then some random person will make you forget about it by appreciating what you do. None of it makes any sense.
safetyamateur  
#6 Posted : 08 April 2011 08:33:45(UTC)
Rank: Super forum user
safetyamateur

Oh, and try paragraphs next time.
RayRapp  
#7 Posted : 08 April 2011 08:46:42(UTC)
Rank: Super forum user
RayRapp

safetyman My sympathies, but I think many of us have been there at some time or another. Sure you need senior management buy in. However, I have found that they are often apathetic and just demand h&s results. No simple answers to this one. I also believe part of the problem is the general lack of respect for h&s, which seems to be the current climate. Until there is genuine respect, which includes raising the status of health and safety personnel, I fear this type of reaction to h&s initiatives will be quite common. When you see jobs advertised for a qualified 'h&s manager' paying £30k, you have to ask yourself is it worth the trouble? Not so long ago I was working on a large project when a senior manager of the company sent me a terse email ranting on that he had been to a meeting with the client's senior managers and was informed there had been an accident on site. How embarrassing that he knew nothing about it blah, blah. The accident was not a major one and was known by senior project team members. The irony was that the day before he had visited the office and hardly acknowledged my presence. If he had taken the time to speak with me he probably would have found about the accident...oh dear, my fault I suppose! Good luck, Ray.
safetyamateur  
#8 Posted : 08 April 2011 09:15:01(UTC)
Rank: Super forum user
safetyamateur

Assume my first post was removed because of a slightly naughty word. Fair cop. For the record I was being supportive, safetyman
firesafety101  
#9 Posted : 08 April 2011 09:23:18(UTC)
Rank: Super forum user
firesafety101

Safetyman, I just had a similar event where I had to speak to the Director of the company to inform him that, as health and safety adviser I was offering advice that was being ignored, so what's the point me remaining with his company. All of a sudden the sparks began to fly and the situation has been rectified. I was prepared to walk away, I do have other work but would have missed the money, now I'll stay a while longer and see what happens next. My advice is go to the top and ask the question about you and your role. If you are an important member of the company you will get the support. The top people must realise they have responsibilities and it would be their heads on the block if it all falls down. As far as all others this is a call for help so don't take the micky. Remember you may need some help yourself sometime. Good luck Safetyman.
moonpool  
#10 Posted : 08 April 2011 10:37:59(UTC)
Rank: Forum user
moonpool

Hello Safetyman 2010, Maybe you could try the Management Review(MR) approach - submit your proposals via the MR meeting and have the responses minuted. It will give you the ammunition to implement the changes and address the problems associated with dealing with "middle management". If the Superiors fail to see that you are try to keep them from appearing in front of the man with the white wig on then more fool them! Best of luck and chin up! Regards Kev
Reed21854  
#11 Posted : 08 April 2011 12:13:17(UTC)
Rank: Forum user
Reed21854

I too struggle with manager's attitudes sometimes, not wanting to take responsibility for managing safety in their areas of the business, no matter what support and training you provide for them. I do sympathise. What has proved very useful to me is emailing people with the MD copied in when I request them to do something. If they fail to carry it out and I'm chasing them, again I copy the MD in. I have to say I have his full support and he will personally intervene where required and go and physically speak to people if required. Funny enough it rarely gets that far....
13farrar  
#12 Posted : 08 April 2011 12:48:09(UTC)
Rank: Forum user
13farrar

RayRapp wrote:
safetyman The irony was that the day before he had visited the office and hardly acknowledged my presence. If he had taken the time to speak with me he probably would have found about the accident...oh dear, my fault I suppose! Sounds like a theme to me-this mirrors what goes on where I toil. The inference being that if something happens, I'm somehow responsible, and if nothing happens, then "why are we paying you?"
L McCartney  
#13 Posted : 08 April 2011 13:12:48(UTC)
Rank: Forum user
L McCartney

Hiya, Hope you've read the Friday fun bit post and its cheered you up a bit. I kow someone who cries when they get frustrated but a they aren;t in H&S I don't know if it would work for us!! Cyring only wetting your face as the saying goes. Have a good weekend and come back refreshed ready for the continuing battle. Takce care Lilian
IanS  
#14 Posted : 08 April 2011 14:08:27(UTC)
Rank: Forum user
IanS

I agree the top down approach should work (if supported!) but have you considered a more radical bottom up approach. Is there a safety rep you could get on side? What about a safety committee? In my experience, even if they can't achieve the results you want, at least you may have a sympathetic ear close at hand.
KieranD  
#15 Posted : 11 April 2011 18:16:45(UTC)
Rank: Guest
Guest

What you choose to call a 'rant' could also be translated into an analysis of a widespread need for modern stress managment. A well-designed investment of this kind well conducted can solve your problem and deliver business value, in a variety of ways. Sometimes, the only way to go is up.
Ken Slack  
#16 Posted : 12 April 2011 09:58:23(UTC)
Rank: Super forum user
Ken Slack

Hi Safetyman I use Reeds approach at #11. If there is a message needs getting across I always Cc my MD, it's great morivator I find ;)
Corfield35303  
#17 Posted : 12 April 2011 11:43:24(UTC)
Rank: Forum user
Corfield35303

Its a difficult one, in addition to all the good advice you've already had - you could get the engineering or managing director to email out his expectations, or to 'chair' a regular monthly progress meeting with the managers concerned. Get that director to state that you advise and manage, but they (the managers) are accountable. You could do a one page instruction of managers safety 'actions' for sign off and distribution by the MD or engineering director. The other aspect is to look at the content of training, IOSH managers training is very good theory, but it often needs a practical bit adding to it to say "this is how we do it here, this is how our toolbox talks, RA's, plans, systems work locally, these are the things that are done on a day-by-day basis and why". Ultimately it is only when management understand they are accountable that they pull their fingers out, and the best way to do this is to involve leadership. Good luck!
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