Rank: Forum user
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Hi all,
Just trying to get a general feel of your thoughts, and hopefully some compelling arguments, as to utilising the knowledge and expertese already in place in the Health and Safety section of the organisation or potentially saving money and utilising a Consultancy to carry out the works.
Potentially challenging times await many of us out there.
What do you think?
Phil
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Rank: Forum user
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By 'expertese' I mean expertise.
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Rank: Super forum user
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Based on personal experience, I'd keep it in-house. Whilst we all share the primary driver of putting food on the table, in-house staff are likely to be more pragmatic when it comes to coming up with solutions.
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Rank: Super forum user
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Your in-house resource will have a broad range of skills, backgrounds and expertise, know your business intimately, know the issues, the weaknesses, strengths and priorities and will be in position therefore to solve problems and offer solutions.
Your external consultancy on the other hand.............well that entirely depends on the body of work they might inherit in the way of Audit trails, Work Plans etc. on the one hand and the business/contract brief they are given on the other.
HSE Guidance (L21) points to a preference for in-house resource. Unfortunately that's all it says.
There is of course the overarching argument that if you engage a contractor you have then to find a way to measure that he continues to do the job you engaged him for...............?
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Rank: Forum user
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Hi I think we have the best of both worlds in my Company - we have an internal Health and Safety management structure but also use the services of Mentor RBS. Im fortunate because our representative from Mentor knows our Company well - takes time to listen to any query and we have an excellent working relationship -I do know though from past experience, that not all consulting companies are the same!
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Rank: Forum user
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Having just read the last post on this thread I'm surprised that it has been allowed to stay by the Mods. Surely this could be construed as advertising? We could all plant testimonials (by the way, I'm not suggesting this is planted). If people have had a good relationship with a consultancy, then surely its fine to say so in a general way, and to make a point, but not be too specific.
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Rank: Super forum user
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Health and Safety is an extremely broad topic and it would be an unusual in-house health and safety advisor or team that would be able to claim expertise in every aspect. So whilst in-house obviously has the advantage that those involved will have close contact with the workplace and know the procedures and processes, may I suggest that what is also important is that they recognise that there are aspects where they would benefit from specialised input from an external specialist in a particular topic?
Chris
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Rank: Super forum user
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Competency is all about knowing your own limitations, and as Chris suggests, seek external specialist advice where its needed.
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Rank: Super forum user
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In support of what Chris says, I have to say that the most satisfying customer I have (as a consultant) is a largish company who has their own Safety Manager (who is also the Transport manager) and he brings me in 1 or 2 days every week to assist/advise.
It's a company with a wide range of activities and hazards. In the main I do risk assessment reviews with supervisors (to a timetable, something the manager just found he couldn't give the time to) assess new processes/equipment, I keep them up to date with legislation and bring to their attention aspects of H&S which they've never attended to, or ignored, or never understood, e.g. HAVs, PUWER, and doing specific work at height assessments. He knows he is ultimately responsible for H&S so pays good attention to what I do and takes most of it on board.
Just wish I could persuade him to allow me to provide more training and toolbox talks, that would give me another day per week :o)
JohnW
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Rank: Super forum user
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Sometimes the external consultants can provide a 'fresh eye' and not be biased or unduly influenced. That said, they do not usually have the in-depth knowledge of the company, its practices and staff. A company I once worked for (name withheld so as not to be seen to advertise) used external consultants for most of their audits. They provided the expertise on specific topics and also the audit skills which should not be discounted.
There is a good argument for both in-house and external h&s consultants. However, if push came to shove I would choose internal over external h&s advice as the best way forward for most organisations.
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Rank: Forum user
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Ray,
as an "external" I'll argue that way. OK, we don't know your company or your culture, but I have found that two or three days of interviews, chatting and discussion will give us a good enough feeling for where you are, what and how you do whatever you do, and what your needs are.
As an aside, I once quoted 10 days to analyse culture/needs of a 7000 employee site (my biggest ever) and found after 5 days that I was not learning anything else. Stop. go to Think. Go to Recommendations.
One threaed of the interviews is always to ask the HSE person, or people, "what do you need ?"
Then we need to tailor our recommendations to your culture and your needs. That's our job.
And when it comes to recommendations, after management, HSE, rep and employee input, the "external" has much more weight and authority than the internal. Heck, you'r PAYING for this. so it has got to be good !
innit ?
Well, that's why we get paid the big bucks.
innit ?
Merv
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Rank: Forum user
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Philsmith
Merv answered the question succinctly - recommendations
Recommendations and walk away leaving the company to either sort it out themselves or be at the mercy of more days - and as merv noted quote for 10 and do in 5.
This leaves a void - who will drive and hold people accountable like a senior HSE Director Group Manager - a consultant - again merv answered quite succinctly YOUR PAYING - THATS WHY WE GET THE BIG BUCKS -think that gives you an insight into the drivers.
Ray hit the nail - What you get from an internal team, as long as there is a lead is a deep understanding of the business and a desire to improve and a focus on the big issues.
There is a place for consultants we use them in specialist areas so we get a definitive expert view of any issues allowing the organisation to pick up the "recommendations" and action them. The last time was some PUWER issues with several of our workshops. I have since sent a regional safety lead to get trained up so we have a better in-house knowledge base should the same type or similar issue reoccur. Thats what you get with management rather than consutancy.
Hope this helps
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Rank: Super forum user
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Merv
As a practising consultant myself I am not knocking external consultants, merely highlighting the pros and cons of internal v external. The effectiveness of the external consultant would depend on their own skills, knowledge and ability to communicate with others.
A company with 7000 staff would be a challenge for an internal h&s person, let alone an external consultant. Notwithstanding that, if I was the resident h&s person I would be a bit miffed employing a consultant for a task which I could easily do. Yes, I accept that many companies hold a consultant's opinions in higher regard than their own staff and that could be a big advantage in getting things done.
There are no right and wrongs here, it a just a matter of choice.
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Rank: Super forum user
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merv wrote:Ray, . Heck, you'r PAYING for this. so it has got to be good !
innit ?
Well, that's why we get paid the big bucks.
innit ?
Merv Quote of the day!!! :) I am about to move careers to consultancy, will see if my opinion changes from the other side of the fence! I agree it's a mixed bag, I couldn't do my current job without some expert help... I can do it all myself given the time but I am only one man! (try telling the MD that tho)
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Rank: Super forum user
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You're not alone teh_boy. Most of the time I hire consultants it's because I haven't got the physical resource available rather than needing the specialist knowledge. I have also had to waste time in the past taking some very highly regarded consultancies to task over the quality of their work.
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Rank: Super forum user
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At the risk of being shot at may I suggest we consider the following:
GP = General Practitioner. Provides overall health care for patients. Acts as 'gatekeeper' and refers to consultant where specialist expertise is required. This could be likened to the in-house safety and health advisor.
Consultant = specialised knowledge in just one area of medicine/health care. Can be called upon where the GP (generalist) recognises that they do not have the specialist knowledge. This would be the external specialist consultant supporting the in-house practitioner.
Chris
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Rank: Super forum user
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Nice analogy, I like it! ;-)
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Rank: Super forum user
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Hang on. Would that mean I'm hiring locum's not consultants?
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Rank: Super forum user
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Hiring locums? Not at all! Think of the locum as a temporary replacement for your in-house advisor (who might be on maternity/paternity leave!).
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Rank: Forum user
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Thank you all for you responses.
Certainly a wealth of extremely valid points as to potential benefits of 'in house' and 'external' H&S.
I must say it has given me a fresh view onto the subject.
Much appreciated.
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Rank: Super forum user
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We have an internal department to cover 13 current sites with another group site to come to us. Currently there are two of us, me as the manager and my administrator...
A tad busy, mind we are due to get part time help...
We also use an external consultant in any area where we are not competent. i.e. Welding fumes / LEV so that we have professional advice and help.
Long term, almost everything will be done in house as both of us gain experience and obtain qualifications etc within areas we are currently not competent in.
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Rank: Super forum user
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As a consultant my work comes to me either because the client does not have the will, resources (time) or expertise, in increasing degree of interest and pleasure for me.
When a client knows they have to comply but can't be bothered doing it internally it usually results in hard work trying to engage anybody within the organisation who cares enough and ultimately a very unsatisfying result from a professional standpoint. However, it is work and like most jobs, sometimes boring.
When the resources are short but there is a genuine willingness to achieve improvements, it can still be hard to engage with the client but usually results in a good job, well done (even though I sat so myself)!
Providing expert advice, guidance, leadership etc to an organisation who appreciates the value is rarer but what makes my job enjoyable and interesting. It is what I consider the best work but sadly not too common at the moment. It also can result in repeat business, referrals and recommendations, pays well and is what buys the holidays rather than just putting food on the table!
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Rank: Super forum user
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We have always used in-house people.
However, we don't have any full-time professional H&S people - no-one that's done a degree (or whatever it is you do) in H&S. We have people who have done basic qualifications (eg NEBOSH certificate level, not diploma). Personally, I think that understanding teh business and teh hazards our people meet is more important than knowing a load of stuff about irrelevant regulations that comes along with teh regulations we do need to know about in any general qualification. I can find out about regulations relatively quickly and easily, I can't find out about working practices and reasons why people do things they do nearly as quickly.
We have had consultants that we can call on occasionally to provide professional advice, or accelerate the learning where we head into an area we don't know about already. We very rarely call them in, and they are not retained, we just ask questiosn when we need to, and pay as we go (effectively).
Recently, a client has said that if we don't retain a named person on HSE's OSH register they don't consider us to have competent advice, so we're coming off approved supplier list. It is apparently irrelevant whether we ever need to talk to them, we have to have them actively retained, and quote a name.
So there we have it - the outcome of Common Sense Common Safety to us is that we're forced to employ additional consultants (either external or obtain an internal person) we don't need.
I'm just blowing off steam, and this thread is almost relevant. Sorry.
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Rank: New forum user
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At our Company, we have an internal H&S resource and use the services of an external consultant which, to be honest, works very well.
I also fill out the prequalification questionnaires for our Company and more and more of them are asking for details of internal H&S people and qualifications as well as outside/consultants too, just to prequalify for tenders ....
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Rank: Super forum user
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achrn wrote:
Recently, a client has said that if we don't retain a named person on HSE's OSH register they don't consider us to have competent advice, so we're coming off approved supplier list. It is apparently irrelevant whether we ever need to talk to them, we have to have them actively retained, and quote a name.
Ask them to explain exactly which regulation requires you to retain a name from the OSHCR? That's just rubbish and not what the register was set up for....
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Rank: Super forum user
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Ken Slack wrote:achrn wrote:
Recently, a client has said that if we don't retain a named person on HSE's OSH register they don't consider us to have competent advice, so we're coming off approved supplier list. It is apparently irrelevant whether we ever need to talk to them, we have to have them actively retained, and quote a name.
Ask them to explain exactly which regulation requires you to retain a name from the OSHCR? That's just rubbish and not what the register was set up for.... You know that. I know that. The client has decided that's his criterion and off the list we come.
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