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MarcusB  
#1 Posted : 03 August 2011 09:33:25(UTC)
Rank: Forum user
MarcusB

As a result of decreasing near miss reports, we're considering the possibility of a simple near miss report card which takes less time for people to fill in than the usual form. The concerns from the top are that people will use these for 'mischief' and that, if we allow the forms to be submitted anonymously, it will be difficult to investigate. I was hoping some of you may have used this system (or similar) and may be able to let me know your experiences. I don't believe that people will report silly things on the cards (just to cause trouble) and feel that someone who remains anonymous may report something that otherwise would go unreported as being trivial or petty. Any feedback from people with such a system would be gratefully received.
RayRapp  
#2 Posted : 03 August 2011 10:05:39(UTC)
Rank: Super forum user
RayRapp

'I don't believe that people will report silly things on the cards (just to cause trouble) and feel that someone who remains anonymous may report something that otherwise would go unreported as being trivial or petty.' Really? When introduced on my last major project the comments were interesting...'why is the safety manager always taking days off to play golf?' LOL.
teh_boy  
#3 Posted : 03 August 2011 10:22:30(UTC)
Rank: Super forum user
teh_boy

You just need a robust investigation and screening regime and then it doesn't matter what is reported as you can filter the pointless stuff out. To get around this problem in the past, I have used an incentivised scheme - (the report that leads to the best improvement for safety gets a safety related prize) Then to screen reports the Safety reps opened the box with reports (reports could be anonymous) and read them first. if they were silly or trivial they could be closed at this point. the rest were reviewed and actioned by team leaders, if they thought it serious enough for investigation via a formal approach it was passed to line manager to action. All reports, trivial / silly or not were recorded and action logged against them (even if that read closed by safety rep) these were then discussed at Safety meetings. it was interesting to see some of the ones closed as trivial repetaed on a regular basis... maybe not so trivial with hind-site :) ) I did have issues with people reporting incidents on these forms, but at least they are reported and followed up by a manager (who can get the correct paper work) I also agree with Ray, I don't think the system will be abused and it's better to discard information than never get it at all!! good luck
John J  
#4 Posted : 03 August 2011 11:24:36(UTC)
Rank: Super forum user
John J

It's highly likely that you will get some rubbish now and again but this will dramitically reduce/disappear if the scheme provides benefits to those reporting. Couple of things that may help; - check for forms regularly, prefereably daily - ensure the posting system is anonymous, fastening the box to the supervisors office will get reduced response - ensure the introduction of the scheme is preceded by loads of info on the benefits. It should also include guidance on what to report and information required - make identification an option as it makes follow up a lot easier. It also allows you to feedback to the person who raised it. On incentivising the scheme - bear in mind the costs. If it costs money and the budgets are being challenged these things are often first to go and it will reduce your numbers. A well run Near Miss program that has tangible results is far more valued by your workforce than a couple of quid or a first aid kit, John
HSSnail  
#5 Posted : 03 August 2011 11:41:24(UTC)
Rank: Super forum user
HSSnail

In total agreement with what others have said. yes you will get a few "trying it on" but filter those out and the benefits of the genuine ones will out weigh the time lost on those. Brian
MarcusB  
#6 Posted : 03 August 2011 15:31:39(UTC)
Rank: Forum user
MarcusB

teh_boy wrote:
I don't think the system will be abused and it's better to discard information than never get it at all!!
My thinking exactly! Thank you everyone for your comments. The reporting card I have designed is basically a post card with the relevant sections - people can then drop this in the internal mail and remain as anonymous as they want. Anonymous posting is something I think will be very useful but may be the hardest part for me to convince management to accept.
safetyamateur  
#7 Posted : 03 August 2011 15:54:10(UTC)
Rank: Super forum user
safetyamateur

Can't say I've ever considered such a move, so thanks for sharing this. That said, I'm not sure about this. Why are your reports decreasing? Being as you're going for an anonymous type of report, I guess the 'blame' thing is in there somewhere. Also, the timesaving may be a slippery slope towards dumbing down the whole reporting system (e.g. "we don't have to fill in all that paperwork for near misses"). Fully support looking for new ways etc. but have my doubts about this.
MarcusB  
#8 Posted : 03 August 2011 16:33:13(UTC)
Rank: Forum user
MarcusB

safetyamateur wrote:
Why are your reports decreasing?
I can't say for sure but some line managers are not supportive of their staff 'wasting time' reporting 'trivial' things. Improving management buy-in is another approach we are working on alonside this near miss card initiative.
safetyamateur  
#9 Posted : 04 August 2011 09:18:35(UTC)
Rank: Super forum user
safetyamateur

MarcusB wrote:
safetyamateur wrote:
Why are your reports decreasing?
I can't say for sure but some line managers are not supportive of their staff 'wasting time' reporting 'trivial' things. Improving management buy-in is another approach we are working on alonside this near miss card initiative.
I think this post says it all, Marcus. The real enemy is that management attitude so, for me, any tinkering with the reporting system will have very little positive effect. It's too late for that stuff.
Julian Hunter  
#10 Posted : 04 August 2011 11:28:10(UTC)
Rank: Forum user
Julian Hunter

Not had any real issue with malicious anon. reports - main challenge is getting buy-in to the workforce so they feel empowered. Have worked for several major construction companies and their systems are similar and yes you will see a drop off in numbers - time then to re-engage the workers - discussions, publicity etc to get the process revitalised
MarcusB  
#11 Posted : 04 August 2011 16:14:07(UTC)
Rank: Forum user
MarcusB

safetyamateur wrote:
MarcusB wrote:
safetyamateur wrote:
Why are your reports decreasing?
Improving management buy-in is another approach we are working on alonside this near miss card initiative.
I think this post says it all, Marcus. The real enemy is that management attitude so, for me, any tinkering with the reporting system will have very little positive effect. It's too late for that stuff.
I can't agree with that, whilst there is still work to be done with management (generally specific people), making near miss reporting and reporting of minor hazardous issues a bit easier for people is still worth doing IMHO.
MarcusB  
#12 Posted : 04 August 2011 16:16:36(UTC)
Rank: Forum user
MarcusB

Hunter42999 wrote:
Not had any real issue with malicious anon. reports - main challenge is getting buy-in to the workforce so they feel empowered. Have worked for several major construction companies and their systems are similar and yes you will see a drop off in numbers - time then to re-engage the workers - discussions, publicity etc to get the process revitalised
I think this is always the same, a new thing comes along and things improve then some form of re-engagement is needed. Keeps us on our toes in H&S though I guess! Reassuring to hear that you haven't had many issues with malicious reports, thank you.
Crusader  
#13 Posted : 06 August 2011 00:38:47(UTC)
Rank: Forum user
Crusader

BAA use them and are slightly bigger than a credit card. Tickbox type to indicate basics of the observation wth room for comments - easy to carry in the pocket, behind a pass or keep in a desk tidy.
Canopener  
#14 Posted : 06 August 2011 09:33:20(UTC)
Rank: Super forum user
Canopener

For various reasons some people are reluctant to come forward and say something, so I would support any initiative that helps to highlight any problems or weaknesses, whether anonymous or not. Yes, it's always possible that you might get some silly or mischievous comments but you can either filter these out or if you feel it is worthwhile make a suitable response to them, if you have a name or using newsletter, notice etc. The RAF had and I suspect still has confidential reporting systems for both ground and aircrew. The first was called a 'Murphy' and the second, a 'CONDOR'. Forms were available in various places including on the back of the toilet door (presumably a pilot returning from a particularly hairy sortie might have sought refuge there!) Significant incidents were then 'anonymised' and published in the RAF flight safety magazine Air Clues so that other people could learn from the mistakes of others. I suspect that it was an extremely valuable tool for the flight safety team.
Canopener  
#15 Posted : 08 August 2011 20:07:49(UTC)
Rank: Super forum user
Canopener

For those with an interest the confidential reports would often result in an article variously titled "I learnt about flying (or whatever) from that"!, with comments by Spry http://www.raf.mod.uk/ra...318_A81019921CF3F852.pdf http://www.raf.mod.uk/ra...318_A8201FB9880B9749.pdf
MarcusB  
#16 Posted : 11 August 2011 10:28:41(UTC)
Rank: Forum user
MarcusB

Thank you Phil!
RO  
#17 Posted : 11 August 2011 13:48:52(UTC)
Rank: Forum user
RO

only rewarding the best suggestions can lead people to believe that it is pointless reporting smaller problems.
safetyamateur  
#18 Posted : 15 August 2011 13:50:51(UTC)
Rank: Super forum user
safetyamateur

Not sure I follow, sharks. Anyway. I'm intrigued by the reponses here that confirm these systems exist. Maybe I'm missing something. Are these 'suggestion' schemes or incident/hazard reporting systems? I'm all for suggestion boxes etc. but I don't see they have any connection with safety. If it's a safety issue, the incident reporting system should capture it whether it happened or someone thinks it might happen. If they don't want their name on it then, fine. But you still want to know the what, when, where, why etc. People come direct to me when they're worried about comebacks and I go out and pretend I spotted it. No need to create a new system of reporting. As regards sharing experiences, more power to that but it's not incident/hazard reporting. No. One system and all staff and managers expected to use it and support it with a fair blame qualification. Any easing-off in that principle and I see danger ahead. Just sayin'.
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