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Safetypipper  
#1 Posted : 08 December 2011 08:40:12(UTC)
Rank: Forum user
Safetypipper

Having rececently just commenced a new role as a Health & Safety Manager in the waste industry I have come across an age old problem. Middle Management do not report to me things that should be reported and by pass me to make various decisions. Examples are accidents, notification of sub contractors and customer behaviour. I have a vast amount of experience in H&S in the building trade as well as others and have come across this problem before - as you know its not uncommon. I have generally tackled problems like this by sending out memo's reminding people of their responsibilities and that by not doing so could leave them liable for disciplinary action. I have also very early on ensured that I have Senior Mgt who they take their orders from back me and reinforce that message also. I have always been very successful in making people change their ways before. I sense I will need a different approach here, Mdle Mgt here seem to be their own boss. Maybe the problem is that they have not had a H&S Manager before and are also unused to working alongside a female. They do not do memo's here and email is also pointless - toolbox talks are also not heard of. We have a committee meeting later today and I'm looking for some advice on how to tackle these problems? I would be fairly feisty and will have to hold back on going in guns blazing. A fair few comments have been made already about being a female etc.............................. afraid of dirt that sort of thing. Although I moan I do like my job and H&S especially for females can always be challenging Your thoughts & advice would be appreciated. I also recognise that not all men will have issues with a female doing a H&S job and thats not what I am saying- before someone takes the gauntlet and runs with that !!
Jane Blunt  
#2 Posted : 08 December 2011 08:47:31(UTC)
Rank: Super forum user
Jane Blunt

You don't say whether this is your first committee meeting. If it is, I would do more observing than anything else. You can approach it one of two ways - convince the senior management to back you, or try to influence the middle management as a whole. Peg away at the stuff that is important, and try to figure out whether there is one person at senior level who you can influence. If you can, this can make a huge difference as, if they have clout, your message will start to get heard.
David Bannister  
#3 Posted : 08 December 2011 08:53:35(UTC)
Rank: Super forum user
David Bannister

Work with the managers rather than trying to meet them head-on and demonstrate that you can bring value to their jobs, remain professional and use the big stick only as a last resort. The ones who will be most affected by your work are the ones who are exposed to the hazards: remember why you are there. My daughter was in a similar position in a bin depot and eventually they metaphorically carried her on their shoulders.
Kate  
#4 Posted : 08 December 2011 08:53:42(UTC)
Rank: Super forum user
Kate

Can you convince them that you are there to help them to do their jobs and not to get in the way of them doing their jobs?
Safetypipper  
#5 Posted : 08 December 2011 08:57:42(UTC)
Rank: Forum user
Safetypipper

It is my first committee meeting but not the company's although they have been very infrequent with the last being a year and a half ago. I'd like to know others thoughts on whether or not to be observational in this meeting. I feel that there needs to be a swift change in attitude promptly and so would like to address this in the meeting. Of course in the nicest possible way without naming offenders and saying this is how I do things / these are how things are to be done. I do have the backing of Senior Mgt its just that they don't take much interest in this side of the business so I doubt how influential they will be.
PIKEMAN  
#6 Posted : 08 December 2011 08:57:59(UTC)
Rank: Super forum user
PIKEMAN

My experience of the waste industry is that the managers are often not that good in terms of the competencies I would expect of a manager (I came from the chemical industry). They often tend to be "binmen made good" - nothing wrong with this, but have not had the training and education of managers in other industries. They may well have the technical knowledge / WAMITAB etc and experience but not the interpersonal, meeting and report writing skills you might expect. Add to that a shouty culture.............. I think that you should gain top management commitment, then start "softly softly". AGREE an improvement plan. I would be very worried about the communications issues - the waste industry has an appalling record of (repeated) fatalities, where lessons don't seem to be learned. I would also say that the fact that you are a female may be of less relevance than the above points. Keep going, be firm but not aggressive, go for win win and all that. Good luck, hope this helps.
Jane Blunt  
#7 Posted : 08 December 2011 09:03:42(UTC)
Rank: Super forum user
Jane Blunt

"I do have the backing of Senior Mgt its just that they don't take much interest in this side of the business so I doubt how influential they will be. " There is a small contradiction here. Something you need to work on. By being observational at your first meeting (although please do tell them the concerns you have) you will see how they interact with one another. There may be several factions. I don't think you have to be too swift. The reason I say that is that you may be able to spot allies if you start softly softly whereas if you are too forceful at the start you might lose some of these potential allies right at the start. By being softly softly I don't mean being weak and indecisive. State your case, get it documented and then work out how to get it rolled out piece by piece - using the allies identified.
NLivesey  
#8 Posted : 08 December 2011 09:11:16(UTC)
Rank: Forum user
NLivesey

My advice would be to do what they least expect and spend a large amount of the first couple of months on the 'coal face' with a load of unannounced site visits. I'm a great believer in being known by the management and workforce alike so that anyone knows that they can raise an issue in confidence if necessary. This will also benefit you in that you'll see what the obvious issues are first hand and give you some leads on where you need to focus. In terms of your meeting I'd agree that making friends will be better than making enemies (or more like keep your friends close and our enemies closer). I'd also be prepared with some recent court case info on issues you believe may arise. People are more inclined to listen to solutions if you demonstrate what can happen if they don't. It'll be an uphill struggle initially but with a it of effort in these first few weeks you'll reap the benefits later on.
Safetypipper  
#9 Posted : 08 December 2011 09:11:25(UTC)
Rank: Forum user
Safetypipper

Thanks Jane - wise words . Think I will count to ten and sit down with a coffee and get some ideas for step by step progress down on paper. A middle mgr bit my head off first thing this morning which riled me no end over the location of a key to a PPE cupboard which did not put me in good form for the rest of the day. Pikeman - Yes very true and I will bear all that in mind. Its as well I like a challenge This is why this forum is invaluable especially for those that do not have fellow H&S professionals in their workplaces to bounce ideas and problems off! :)
John M  
#10 Posted : 08 December 2011 09:12:21(UTC)
Rank: Super forum user
John M

Being "observational" is a sign of weakness. If you are in a "mans world" as per the title act like a man in such a position. Make your point and allow them to digest it. If it means getting fired so be it. Jon
teh_boy  
#11 Posted : 08 December 2011 09:13:39(UTC)
Rank: Super forum user
teh_boy

John M wrote:
Being "observational" is a sign of weakness. If you are in a "mans world" as per the title act like a man in such a position. Make your point and allow them to digest it. If it means getting fired so be it. Jon
:) Is it Friday?
Jane Blunt  
#12 Posted : 08 December 2011 09:14:58(UTC)
Rank: Super forum user
Jane Blunt

One thing I did when I joined my current employer was to resurrect the safety committee which had not met for about two years. I found the list of members and sought each of them out, went to introduce myself to them and asked them what they perceived was their role on the safety committee, and what concerns they had about the organisation. This made for quite a pleasant first meeting, although the list of actions on me was quite enormous.
pete48  
#13 Posted : 08 December 2011 09:19:34(UTC)
Rank: Super forum user
pete48

Being observational is not a sign of weakness in my experience. To act in the same way as the "men of the world" is simply to reinforce their pre-conceived perceptions. However, to the question. Do you have a job brief or function that the senior team have agreed? Why have they employed you? Put together a key point list and outline it to the committee. That way you make sure they understand what the company wants and gives you the opportunity to ask for or outline the help you need from them to achieve your objectives. Make it a team effort rather than a directive? hth P48
Safetypipper  
#14 Posted : 08 December 2011 09:21:40(UTC)
Rank: Forum user
Safetypipper

Thanks Nlivesy, I agree I think that being out there on the ground is key to it. I think people realise that you are actually interested in what they do / what happens etc if you are out observing and doing site inspections as opposed to sitting in an office all the time
Jane Blunt  
#15 Posted : 08 December 2011 09:23:01(UTC)
Rank: Super forum user
Jane Blunt

A thought has just struck me Safety pipper - was your role a newly created one? If so, it is not surprising that the managers don't quite know what you are expecting. If there was a previous incumbent, have a look at what systems were put in place and the history of the interactions.
Safetypipper  
#16 Posted : 08 December 2011 09:29:25(UTC)
Rank: Forum user
Safetypipper

They had a Quality Administrator before who had some H&S Duties such as ordering PPE etc. That person has since left and following an external audit they decided that they needed a H&S Mgr. My role is a new role for me and the organisation, and they wish me to carve out my job description for myself etc. It is a good opportunity and I can see lots of work ahead which I imagine will be very fulfilling - as you say small steps etc
Ron Hunter  
#17 Posted : 08 December 2011 10:05:01(UTC)
Rank: Super forum user
Ron Hunter

Perhaps the "Committee" is not the best place to address these issues - I'm assuming this is the employee consultation forum. If, as you say, you have the backing of senior management, you need to get yourself invited to the management team meetings and confirm some reporting structures and standing agenda items?
hilary  
#18 Posted : 08 December 2011 11:48:23(UTC)
Rank: Super forum user
hilary

I would say that the first thing you need is a simple set of rules and guidelines. Bring this up at the meeting and just say that this is the way it's going to be. Cite the Acts and Regulations that pertain to your rules and guidelines, the consequences related to fines, fatalities, and bad reputation and then let them chew on it for a while. After that you will be in a position to start taking action against persons not following the rules and guidelines, either managers or subordinates. Make sure the Senior Managers understand the rules pertaining to Corporate Manslaughter and that their personal liberty is at stake and you will probably find that they sit up and take notice. Clearly they see a need for a health and safety manager or they would not have appointed you. As time goes by you can add to these basic rules to make a complete system. I do not think that your gender will make any difference if you go in firm and unrelenting. I have been working as EHS Advisor in a mechanical engineering plant for 16 years now and I don't have any gender issues with internal people (still get the odd moron externally who wants to talk to the "man in charge" but we tend, for some reason, never to deal with them again! lol). Good luck and go for it!
firesafety101  
#19 Posted : 08 December 2011 12:47:55(UTC)
Rank: Super forum user
firesafety101

Safetypipper you have got lots of good advice here, also some not so good. What I would do is attend the meeting and be alert but observant. If anything comes your way deal with it professionally, anything you can't handle right away offer to take it away with you and get back to whoever with the correct answer. As far as being a woman is concerned I would not want you to be anything else. Act like a lady and always be well presented. That's what we males look for. There's nothing worse as far as I'm concerned as a woman acting all macho in an effort to impress, because it doesn't. Why not ask your employer what is expected of you? If you feel there is more you can offer then tell him/her. Final point - take your time to settle in and have a good look around. As Jane suggests go out to the sharp end and meet the people doing the physical side of the work. Dress correctly at all times, (PPE etc.) and don't take sides. Once that's done present a report to management on what you have observed with improvement ideas from yourself. Be yourself.
barnaby  
#20 Posted : 08 December 2011 12:55:07(UTC)
Rank: Guest
Guest

Firesafety101 wrote:
As far as being a woman is concerned I would not want you to be anything else. Act like a lady and always be well presented. That's what we males look for. There's nothing worse as far as I'm concerned as a woman acting all macho in an effort to impress, because it doesn't.
Amazing!
SP900308  
#21 Posted : 08 December 2011 13:10:17(UTC)
Rank: Super forum user
SP900308

Safetypipper, some good advice here, also a guide book on 'how to behave in a meeting, how to act like a Woman and how to act like a Man.' I'm taking notes, you never know when they'll come in handy!
NEE' ONIONS MATE!  
#22 Posted : 08 December 2011 14:00:17(UTC)
Rank: Forum user
NEE' ONIONS MATE!

barnaby wrote:
Firesafety101 wrote:
As far as being a woman is concerned I would not want you to be anything else. Act like a lady and always be well presented. That's what we males look for. There's nothing worse as far as I'm concerned as a woman acting all macho in an effort to impress, because it doesn't.
Amazing!
Aye pet, get a comb through yer hair, and a bit a make up on. What a knacker!!
Safetypipper  
#23 Posted : 08 December 2011 14:18:47(UTC)
Rank: Forum user
Safetypipper

Thank you for all your advice. We had the meeting earlier and I am pleased to say that it went pretty well. I was observant though spoke about various issues that were important to me and explained the reasons behind why things had to be done a certain way. There was a brief discussion about what some of middle mgt wanted from me and how they expected things to be done. I was able to sense that they maybe felt that they would be excluded from the decision making process and also not informed about issues involving their staff - that be their fear of me. I was able to ensure them that this was not the case and it was very much a case of us all working together and not against each other but reitterated to them that in the same way they might get annoyed about not being told something I would feel the same way. The Senior Mgt that were there have asked me to develop different procedures through the use of tool box talks in January as they are aware that they are lacking in this and that these need to be communicated thoroughly. There was one individual who said nothing and looked totally uninterested (the middle mgt that I've had all the bother with so far) but I guess that there is always one and it will be his choice to work against me not with me. Time will tell how things go but I will a lot happier now. Thanks for all the tips etc and letting me rant lol. I might go and put my lipstick on now lol :)
Clairel  
#24 Posted : 08 December 2011 16:09:52(UTC)
Rank: Super forum user
Clairel

Any female in a predominately male business, especially a perceived male discipline, will know that discrimination happens. I've been asked not to return to an engineering factory because I was female and they felt only a man could offer them advice on engineering issues. Best not to let it get to you. My advice for what it's worth: - don't get hung up on the fact that you are a female it'll make it worse - don't assume everyone's problem with you is because you're a female, mostly it will be because you are in H&S - don't act like a man but in my expereince being too girly won't get you much respect either (unless it's an office environment) - don't get on your high horse about things like language, rude jokes etc, a knowing roll of the eyes and a smile will go down better - know your stuff, nothing gains respect like knowledge in business - don't go in knuckles up ready to fight your corner, it'll make it worse - behave professionally, no more and no less - know when it's a battle you can't win and leave it, you can't change everyone
pete48  
#25 Posted : 08 December 2011 16:26:54(UTC)
Rank: Super forum user
pete48

Safetypipper, thanks for taking the time to let us know how it went. Seems to me that you will be fine in your new job, good luck p48
bob youel  
#26 Posted : 09 December 2011 07:44:58(UTC)
Rank: Super forum user
bob youel

Concentrate your efforts at the very top inclusive of any shareholders as if does not come from the top it does not come from anywhere. The lower ranks will fall into line if the top wants them too NB: One of the few industries that are still making £ is that type of industry so lack of £ should not be an excuse
Mike55  
#27 Posted : 14 December 2011 11:46:17(UTC)
Rank: Forum user
Mike55

Safetypipper wrote:
Having rececently just commenced a new role as a Health & Safety Manager in the waste industry I have come across an age old problem. Middle Management do not report to me things that should be reported and by pass me to make various decisions. Examples are accidents, notification of sub contractors and customer behaviour. I have a vast amount of experience in H&S in the building trade as well as others and have come across this problem before - as you know its not uncommon. I have generally tackled problems like this by sending out memo's reminding people of their responsibilities and that by not doing so could leave them liable for disciplinary action. I have also very early on ensured that I have Senior Mgt who they take their orders from back me and reinforce that message also. I have always been very successful in making people change their ways before. I sense I will need a different approach here, Mdle Mgt here seem to be their own boss. Maybe the problem is that they have not had a H&S Manager before and are also unused to working alongside a female. They do not do memo's here and email is also pointless - toolbox talks are also not heard of. We have a committee meeting later today and I'm looking for some advice on how to tackle these problems? I would be fairly feisty and will have to hold back on going in guns blazing. A fair few comments have been made already about being a female etc.............................. afraid of dirt that sort of thing. Although I moan I do like my job and H&S especially for females can always be challenging Your thoughts & advice would be appreciated. I also recognise that not all men will have issues with a female doing a H&S job and thats not what I am saying- before someone takes the gauntlet and runs with that !!
If you are not stressing the gender issue then I would say you've chosen an odd title for the thread. I have two female and two male HSE Coordinators working on my staff and the females are just as effective as the males. In some cases they are more effective since the hard-boiled, veteran workers on our crews seem to be more deferential to the females. It's not a question of being male or female, it's a question of working to gain the respect of those you wish to influence. Start with working to get positive results with small issues and work up. Once you start to build a reputation for solving problems it will become easier to get things done on a larger scale.
Ron Hunter  
#28 Posted : 14 December 2011 12:12:56(UTC)
Rank: Super forum user
Ron Hunter

Clairel wrote:
Any female in a predominately male business, especially a perceived male discipline, will know that discrimination happens. I've been asked not to return to an engineering factory because I was female and they felt only a man could offer them advice on engineering issues.
My, how times have changed! The Factory Inspectorate was formed in 1833 and for the first 60 years it employed only male inspectors. Alexander Redgrave, the Chief Inspector of Factories was opposed to the idea of women inspectors, saying in his 1879 annual report: "I doubt very much whether the office of factory inspector is one suitable for women... The general and multifarious duties of an inspector of factories would really be incompatible with the gentle and home-loving character of a woman..."
Heather Collins  
#29 Posted : 14 December 2011 14:17:12(UTC)
Rank: Super forum user
Heather Collins

ron hunter wrote:
"The general and multifarious duties of an inspector of factories would really be incompatible with the gentle and home-loving character of a woman..."
That made me laugh out loud! How times change indeed.
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