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ianjones  
#1 Posted : 09 December 2011 21:37:43(UTC)
Rank: Forum user
ianjones

I have recently moved from a major blue chip retailer working in one of 23 depots (RDC) being assessed every year by bsi 18001, they were hitting silver on each depot and the site safety target was go for gold. This resulted in long hours reviewing 18001 criteria and developing strategy to achieve points and therefore increase our scores with managers keen to 'beat' other depot scores rather than working proactively to reduce the risk of accidents. I have now moved to a small company 250+, no external auditing. What a difference, yes external auditing has its place, of course it does, but now I am concentrating on policy, procedures and legislation and have more time to think things through and come up with proactive measures that I can explore with the team I certainly don't have to think what will this look like to an outside body what are your experiences of external audit - am I alone in this view?
paul reynolds  
#2 Posted : 10 December 2011 09:40:19(UTC)
Rank: Forum user
paul reynolds

You may save the cost of the audit process but an internal system can still meet the requirements of the standard, however some clients in the construction insist that you are, so it may also depend on your industry.
AnthonyH  
#3 Posted : 10 December 2011 09:44:11(UTC)
Rank: Forum user
AnthonyH

Not so much an answer but a request for feedback from others re the topic. I work for a multisite organisation and we are thinking of going down the 18001 route. Any tips or warnings not to would be appreciated. Anthony
m  
#4 Posted : 10 December 2011 11:14:52(UTC)
Rank: Super forum user
m

18001 does provide a 'holder' for your H&S docs and if you already have 9001 then a lot of the work is done. We are going for stage 2 of initial certification next month and some of the work we are doing does seem to be jumping through hoops we might choose to jump through at a later date or perhaps not at all. That said, the work is leading to safer practices and, in this economic climate, to have 18001 on your CV can only be an asset. Remember also that there are a number of ways to certification you could choose a recognised accredited body such as Lloyds or BSI etc or you could go for your local H&S consultancy who will just audit you against the standard and say you have achieved it or you can self-certify! Take your pick according to where you would like to place your business.
JJ Prendergast  
#5 Posted : 10 December 2011 13:39:56(UTC)
Rank: Super forum user
JJ Prendergast

In my experience, 18001 and the associated systems and procedures can be a drain on resources for not always any great tangible benefit to h&s. A lot of time can be wasted, both individually and as a broader management issue. Not to mention the expense of getting BSI etc to audit your organisation to 'allow' you to display the certificate. There is often both internal and external commercial pressure to maintain accreditation, often ending up with lip service being paid to 18001. I would say, get a copy of the standard, develop your SMS to the extent that you need it too - to help manage h&s in your company.
ianjones  
#6 Posted : 10 December 2011 17:08:38(UTC)
Rank: Forum user
ianjones

I am dead in line with prendergast if we don't know the legislation ??? I have a good internal audit system, so have covered off that side and use it to work with the senior management team to show governance but my experience of 18001 was so many hours trying to show paper work evidence of what we had done. and many hours teaching managers what was required to pass 18001 instead of up skilling them on legislation and good practices (I am aware that in many cases they overlap of course they do) however my point is that do we externally audit just to say look guys how good I am they are lots of proactive ways of auditing ourselves, all of which we are comfortable
Barrie(Badger)Etter  
#7 Posted : 10 December 2011 19:41:43(UTC)
Rank: Super forum user
Barrie(Badger)Etter

Ian, I went from a window company 100 people to electronics with 40. From 18001 standing in the wings waiting implementation should a customer insist to 18001 just a guiding principle with less headache of maintaining a full system. So suggest have an unofficial backup but in the main go with what you're doing now. Badger
bob youel  
#8 Posted : 12 December 2011 07:07:53(UTC)
Rank: Super forum user
bob youel

A problem with official QA systems is that we sometimes lose our way and concentrate on achieving compliance to the QA audit parameters we have set ourselves as against managing H&S etc properly
Lawlee45239  
#9 Posted : 12 December 2011 11:51:55(UTC)
Rank: Super forum user
Lawlee45239

I think they are great and have there pupose. BUT there is a lot of time consumed to achieve the status of having such 'certs', and I know a lot of companies have policies/plans and forms coming out their ears - none of which were ever used, but were fomulated so as when the auditors were around that box could be ticked. I'm not a great lover of having forms for the sake of it. It does not actually focusing on the task at hand that being ensuring the safety of our operatives.
BuzzLightyear  
#10 Posted : 12 December 2011 12:04:25(UTC)
Rank: Forum user
BuzzLightyear

My experience is a positive one. I work in social care so it is a very different to retail. The main things I like about the BS OHSAS 18001 standard is the requirements for robust internal auditing and objective setting at a corporate level. We could do this purely inhouse. However, the routine BSi assessments help everyone to remain focused on maintaining our H&S systems- especially higher level management. No one wants the embarrasment of receiving a major non-conformity! As we use BSi to do our assessments, it also enables us to have the kite mark on our letter head. Like other social care charities, we do not have ISO 9000 or ISO14000, so 18001 is our route to getting that quality stamp! Been accredited since 2004. There is an argument that there are diminishing returns - in that with each visit, there is less for BSi to pick up on. However, my view is that it is still worth maintaining.
TonyMurphy  
#11 Posted : 12 December 2011 12:22:36(UTC)
Rank: Forum user
TonyMurphy

My experience is that you need full management commitment or it is doomed to failure, or if not failure it is a big paperwork headache. Management commitment and performance appraisals count for an awful lot more than standardised systems, and normally contribute to safe systems of work. I have experience of both ends of the spectrum, with one particular Company Director who did not even know who the QA representative was and had absolutely no interest, until one of his lads was seriously hurt welding pipe work. He is still adamant that it is a worthless paper exercise and the poor guy who has to sit in front of the auditor every year hates his job.
redken  
#12 Posted : 12 December 2011 12:46:18(UTC)
Rank: Super forum user
redken

BuzzLightyear! As we use BSi to do our assessments, it also enables us to have the kite mark on our letter head. Like other social care charities, we do not have ISO 9000 or ISO14000, so 18001 is our route to getting that quality stamp! .[/quote wrote:
Oh No it doesn't - allow to use the kite mark! How do you get a quality stamp from a safety management system?
BuzzLightyear  
#13 Posted : 12 December 2011 15:00:57(UTC)
Rank: Forum user
BuzzLightyear

redken wrote:
BuzzLightyear! As we use BSi to do our assessments, it also enables us to have the kite mark on our letter head. Like other social care charities, we do not have ISO 9000 or ISO14000, so 18001 is our route to getting that quality stamp! .[/quote wrote:
Oh No it doesn't - allow to use the kite mark! How do you get a quality stamp from a safety management system?
Obviously panto season! - "Oh yes it does" - we are allowed to use the kite mark as long as it says underneath OHS and the certificate number. Clearly OHS represents Occ H&S to you and I, but not everyone looking at our letter head will realise that and may just assume it is a stamp of quality. I am not saying this is deliberate cynical attempt to get a false stamp of quality but just a benefit of potential misconceptions.
jarsmith83  
#14 Posted : 12 December 2011 15:29:05(UTC)
Rank: Super forum user
jarsmith83

There seems to be a lot of negativity surrounding this subject. My experience has generally been a good experience. I cannot understand the comments on "needless hours of paperwork" and "its too time consuming. I work for a multi site company that spans across the UK. My area, there is about 2000 employees, with 20 depots in place. I have been through numerous audits and have not had to spend hours coming up with ways to achieve better than previously. We have a coprorate policy and procedures system in place, with local depots having formalised local procedures. All local procedures have to be ok`d by Health and Safety, and then audited for "workability" after implementation i.e. dry runs etc. My point is, that if you already have a comprehensive system in place, and you open your doors to an external auditors, as long as everything is in order, why would you have to spend additional hours just for the purpose of an external auditor?? The 18001 certification is something that will benefit your organisation commercially and can only be benficially is measuring your own performance.
BuzzLightyear  
#15 Posted : 12 December 2011 15:33:21(UTC)
Rank: Forum user
BuzzLightyear

I would echo your experience jarsmith 83. I don't understand the negativity.
ianjones  
#16 Posted : 12 December 2011 20:53:20(UTC)
Rank: Forum user
ianjones

it might well be retail thing they are very competetive and the points results were sent to all depots within minuttes by managers if they did well and the strive was always to do well and especially to beat another site it did lead to btter hs but also to lots of paperwork for the sake of it
Mike55  
#17 Posted : 14 December 2011 07:55:10(UTC)
Rank: Forum user
Mike55

While I agree to some extent that standards such as 18001 have value, I am reminded of W.R. Heinrich's assertion that 88% of injuries are due to unsafe acts and only 10% on unsafe conditions. While no one knows how he came up with those statistics, my experience leads me to believe those numbers are probably close to accurate. The preponderance of effort in compliance is devoted to fixing "things" rather than people, mainly because it's easier and one can document with objective evidence. By fixing people, I don't necessarily mean the average worker. The main fixing needs to be in the area of management, especially top management. Most top executives are vocal in their "support" of the health and safety programs for their respective companies but very few actively lead the program. In my opinion, more government regulation and compliance does not necessarily result in fewer injuries. If we spend the majority of our time and effort on something that is primarily focused on 10% of the injuries, how successful do you suppose we will be? 18001 and similar programs may make bad companies better but it will not make good companies any better.
RayRapp  
#18 Posted : 14 December 2011 08:41:37(UTC)
Rank: Super forum user
RayRapp

In my experience most organisations adopt 18001 in order to make themselves more attractive to clients and/or to be able to tender for projects. Hardly a good reason from a holistic perspective. In terms of benefits for the improvement of health and safety performance I think 18001 accreditation does little for most organisations. Unlike 9001 which lends itself to production which is more objective than health and safety, I cannot see any real value in these overly prescriptive systems. Just my opinion for what's it worth.
BuzzLightyear  
#19 Posted : 14 December 2011 09:28:07(UTC)
Rank: Forum user
BuzzLightyear

Mike55 wrote:
By fixing people, I don't necessarily mean the average worker. The main fixing needs to be in the area of management, especially top management. Most top executives are vocal in their "support" of the health and safety programs for their respective companies but very few actively lead the program.
In our case, OHSAS18001 has pulled in the involvement of top management. It has done this because of the requirement for corporate H&S objective setting. Yes most of it has been about "support" rather than leadership, Nevertheless, the corporate H&S objective setting has to involve a degree of leadership and decision making on the H&S agenda from the top. (Directors, MD and Trustees). I'm not saying OHSAS18001 is a complete solution to this issue. But, it's better than not having it in our case.
Mike55  
#20 Posted : 14 December 2011 11:18:18(UTC)
Rank: Forum user
Mike55

Buzz, I understand what you're saying and I don't dispute the fact that 18001 has value. If it has helped your company, that's great. I'm simply saying there is a tendency for organizations to focus on compliance and correcting physical hazards. Yes, there are requirements for management involvement in 18001 but regulations can't dictate organizational philiosophy or commitment to H&S. One could be 100% compliant and still have a lot of injuries. On the flip side, you could ignore the regulations completely and have zero incidents if your corporate culture was such that every employee from the CEO on down took ownership of the safety program.
jarsmith83  
#21 Posted : 15 December 2011 11:01:09(UTC)
Rank: Super forum user
jarsmith83

quote=Mike55]Buzz, I understand what you're saying and I don't dispute the fact that 18001 has value. If it has helped your company, that's great. I'm simply saying there is a tendency for organizations to focus on compliance and correcting physical hazards. Yes, there are requirements for management involvement in 18001 but regulations can't dictate organizational philosophy or commitment to H&S. One could be 100% compliant and still have a lot of injuries. On the flip side, you could ignore the regulations completely and have zero incidents if your corporate culture was such that every employee from the CEO on down took ownership of the safety program.
The main point that has been outlined in this discussion is that 18001 is beneficial. As Mike has pointed out it is no the solution to companies but, does have a huge benefit, in terms of implementing health and safety systems in an organisation, and more importantly, selling it! If a organisation is 100% compliant then that's great however, if they do not gain 18001 certification how can they measure themselves in an unbiased manner?? The only way of doing this is external auditors. If you use an internal auditor, how can best practice be shared from other industry sectors/or organisations?Also can they show they are compliant with HSG65 if this audit is not complete? Without this certification the company will struggle gaining tenders as this is usually a client request/requirement. On this forum, without writing a whole thesis on the matter, you can have holes picked in the information you have provided on the subject. The fact is, it adds value to a company but, it is by no means the answer to a `complete` management system!
ianjones  
#22 Posted : 15 December 2011 13:01:02(UTC)
Rank: Forum user
ianjones

now there is an interesting point made by jarsmith you can ignore hs completely and still have no accidents certainly i have been into sites and even on a casual look around thought oh my god then you talk to them and you get " well we havent had any accidents so obviously we havent got a problem have we?" head in the sand certainly but all too real this is the area where i feel 18001 scores as it puts everything in place and gives people with little experince or interest a set of criteria to work against as with all things, its how you work with it that counts which probably brings us right back to top management engagement and direction
peter gotch  
#23 Posted : 15 December 2011 14:01:23(UTC)
Rank: Super forum user
peter gotch

Mike55. To be fair to Heinrich, it's not exactly what he said. He said we should identify the "nearest proximate" which led to the 88% figure. Of course most accidents are multi-causal. A 1953 study of 93,000 accidents in Pennsylvania (with similar results in 1960 follow-up) concluded that over 90% of fatal and non-fatal accidents were associated with an unsafe behaviour, but that over 90% were also associated with at least one unsafe condition. BST report in 2011 followed concerns by seven multinationals that while their overall accident frequency rates were on a continuing downward trend, rates for Serious Injuries and Fatalities (SIFs) were plateauing or in some cases rising. BST concluded that only 20% of incidents at the bottom of the triangle were precursors of SIFs. Similar trends for SIFs compared to all AFRs have been identified in North America and Europe, with much smaller downward trends in SIFs than less serious injuries. For example 2005 report by National Council on Compensation Insurance in the States looked at downward trends in claims 1999-2003. 34% drop in claims of <$2,000, conversely only 7% fall in claims >$50,000
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