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rwpodmore1  
#1 Posted : 24 February 2012 20:07:30(UTC)
Rank: Forum user
rwpodmore1

Should someone about to be interviewed be offered the opportunity to have someone with them or is the onus for them to request this. I guess this may be different for situations where Union Reps are appointed. What would be considered best practise? I would appreciate any legal requirements for or against the need to have someone with them if anyone has that to hand. Thanks for any help you can offer.
RayRapp  
#2 Posted : 25 February 2012 09:36:07(UTC)
Rank: Super forum user
RayRapp

In my experience it is not normal for someone who is to be interviewed to have a advocate present, at least not for an accident investigation interview, unless the interview is being conducted by an authority ie police or regulator. It is not uncommon for someone attending a disciplinary interview to have an advocate (trade union representative) present at their request.

As long as it is made clear that the interview is part of the accident investigation and not for disciplinary reasons I see no good reason why an advocate should attend. It is good practice to ensure that information acquired from interviews for accident investigations is not made available to anyone who may be conducting a separate disciplinary investigation.
KAJ Safe  
#3 Posted : 27 February 2012 14:38:01(UTC)
Rank: Forum user
KAJ Safe

We allow another employee to be present (although not someone who is part of the investigation). Most turn this down as we always ask the person being interviewed to sign the statement at the end, if they disagree, they won't sign it.
ianjones  
#4 Posted : 27 February 2012 16:09:05(UTC)
Rank: Forum user
ianjones

This is an interesting question, I routinely carry out safety investigation statements including detailed Q&A sessions to get to root causes.

we recently had a fairly serious incident which resulted in a disciplinary investigation. The union refused to accept the accident investigation as the person did not have a second person present which is 'right' under company policy at disciplinary investigations and that when he gave the statement he was not warned that it may be used in an on the disc investigation

(even though it says on the form, "this form may be used in legal proceedings")

all we did was repeat all the same questions and then challenge him if he gave any different answers!
same result longer process!

we now offer a 2nd person
John J  
#5 Posted : 27 February 2012 21:32:20(UTC)
Rank: Super forum user
John J

We use the substitution rule to determine culpability but even then you need to have carried an initial investigation
If I'm carrying out an interview I would always request a safety rep or other representative is present. As an accident may lead to to disciplinary action it ensures fair play.
I'm not sure how you can say that your interview won't be used as part of the disciplinary? While it is the safety professionals job to investigate it would be HRs job to decide on the disciplinary - and they are going to ask for the investigation.
.
NLivesey  
#6 Posted : 28 February 2012 10:53:50(UTC)
Rank: Forum user
NLivesey

I've been appointed Lead Investigator for several serious accident/incident investigations and when it comes to interviews I always ensure that there is a mutually agreed 3rd person in the room. More often than not this is a Union H&S Rep but in the event that the person involved is not a union member then, as previously mentioned, it would be a 3rd party who does not have a direct involvement in the event.

Before the interview gets underway I explain the process, explain clearly that the investigation is not a disciplinery but a safety investigation with the intent of identifying what went wrong and how we can stop it from happening again, but I'll also mention that in the event of a violation a discipline investigation could be launched. I also make it clear that in that event I will not be carrying out the disciplinery investigation, I put particular emphasis on this as I want/need the interviewee to be absolutely open with their answers.

Once the interview has been concluded I'll ask the interviewee to go through my notes with me so that we are both clear on the collected info and then I'll ask them to sign and date if they're happy. I'll also ask the 'observer' to sign and date the notes just to demonstrate that a witness has been present.

I'm not aware of any legal implications of any of the above but having been present when enforcing body's inspectors have done their interviews I've adopted a similar process and (so far at least) it's served me well.
Graham Bullough  
#7 Posted : 28 February 2012 13:22:18(UTC)
Rank: Super forum user
Graham Bullough

From my experience of various investigations as an HSE inspector and subsequently as an adviser within a sizeable local authority I support Nlivesey's approach and advice. Bear in mind that in many cases the persons you want to interview have little or no idea about who you are and what your role is, so it's worthwhile taking time to explain these aspects at the outset in order to put interviewees at ease and get appropriate information from them.

Also, I've never had any problem with someone sitting in as observer, especially if the interviewee might find the process daunting. I've also found that HSE inspectors tend not to object when I've asked about/suggested sitting in myself as observer when they've wanted to interview any of my employer's employees as witnesses.
blodwyn  
#8 Posted : 28 February 2012 14:24:49(UTC)
Rank: Forum user
blodwyn

I think it is, as other posts have said to have an 'honest broker' in the room. A union rep may not be without prejudice, so careful selection is required to a find a mutually agreeable individual. For an employee to have a representative indicates it may be a disciplinary which clearly it is not in the first instance because you are information gathering. It would only be once the investigation is complete and all the facts assessed that a decision would be made if there is anyone culpable and disciplinary hearings required.
NLivesey  
#9 Posted : 28 February 2012 14:39:35(UTC)
Rank: Forum user
NLivesey

Just slightly off topic but one of the most important things to be mindful of is not rushing the process and not applying pressure for an answer. Let the interviewee set the pace of the interview, regardless of how long it takes (in one particular serious investigation I undertook the key interview took over 5 hours, not because I wasn't happy with the detail but purely because the interviewee needed to take the process slowly due to reliving the events).
Lawlee45239  
#10 Posted : 28 February 2012 14:47:48(UTC)
Rank: Super forum user
Lawlee45239

site based (Not erious) accidents thatI investigated and conducted interviews, I didnt have anyone site in with the person being interviewed. I let it open to them, if they wanted someone then so be it. But I felt that if there were someone else in the room they may not answer the questions as they would if it were only the two of us.

K Pickard  
#11 Posted : 10 May 2012 13:52:14(UTC)
Rank: Forum user
K Pickard

Hi, I know this is slightly off-topic but does anyone have experience of what happens when interviews don't reveal who had the accident (i.e. damage that no one will own up to)??
Nick Press  
#12 Posted : 10 May 2012 14:04:03(UTC)
Rank: New forum user
Nick Press

As long as the interviewee is clear about what the purpose of the accident investigation is, primarily to find the root cause so that further accidents of the same type can be eliminated or reduced then the need for a second person to be present is not necessary.

However, if the interviewee requests that a second person be present I can see no reason why not to accomodate the request, as long as the second person is independant. I feel that making the interview as relaxed as possible and taking as much time as necessary is the best way of extracting the information in order to complete an accurate and factual report on the incident.

As mentioned by another member, the company policy we operate here asks for a signature from the interviewee to declare that the information he has given is factually correct and he/she is happy with the level of detail recorded.
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