Rank: Forum user
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A while ago we adopted the HSE indicator tool as part of our 'Wellbeing at Work' procedure - to prevent occupational stress. However I have had a few complaints from line managers that they do not like it. They say it seems to encourage unwarranted spiteful anonymous remarks from staff and that the questions are often misinterpreted - especially those around bullying.
May be they don't like the truth or may be they have a valid point. I'm not sure. I just wonder if there are some good alternative questionnaires - that still manage to take an organisational slant and address the HSE Management standards - but perhaps with some more nuanced questions?
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Rank: Super forum user
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Firstly you're wise to take stock carefully for the situation could arise when completed questionnaires - and THE MANNER IN WHICH YOU CHOSE AND INTERPRET THEM - could arise in court evidence. (I write that on the basis of my experience as an expert witness asked to advise a court on the legitimacy of the risk assessment of work-related stress used by an employer).
So, imagine how your observation, 'Maybe they (your managers) don't like the truth or maybe they have a valid point', could be used as the basis for examining you, or your successor in a claim for damages for personal injury or constructive dismissal.
The key point at this stage is that there is no absolutely right answer, other than ensuring 'fitness for purpose'. In technical language, this means that the questionnaire or questionnaires you chose should have information indicating how 'reliable' and 'valid' they are (none are more than about 50% valid). Other than instruments for reseach purposes, you're likely to have to pay for them.
A very modestly priced short questionnaire is available from a Dutch psychologist, Schaufeli The important thing to do is to read avaiable documentation so you understand how to administer and score them validly - otherwise the whole thing can end up in tears, on the part of many.
Pricer versions are available from Robertson Cooper based in Manchester.
There are a few other questionnaires pubiished commerically and in reference journals that focus on the two ends of 'Wellbeing' and of 'Burnout'; so you need to make your choices that do have the nuanced questions you want, and have been trialled appropriately. I'd need to know more about how you/your management colleagues will use your choice(s) before specifying any others.
With that information you can consider
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Rank: Forum user
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Hi Buzz
To corrupt a Henry Ford quote "If you think you can or you think you can't, you're right". If you feel bullied then that is what you feel.
The counter to that is to go through the 35 odd questions/statements in the management standards and turn them into a check list of poor management behaviours and get HR to do a count. Can still be very subjective.
If you are hitting more than 5-10 you have a problem. If it is only one or two we may be rationally in the "misunderstanding" arena and the simple fact of airing the issue may be enough.
The difficulty of codifying all this is that it does show up instances of favouritism between members of staff and their management which the non favoured employee takes as bullying. That favouritism may be just normal back scratching that we all do to lubricate the wheels of industry e.g. let someone home early because they pulled two late nighters to get stuff ready for their boss, then when I need away early I do not get; ergo bullied.
Having spent 6 years as a branch secretary of 700 union members I am in no doubt that bullying occurs but am equally in no doubt that some people get bent out of shape over nothing.
Best policy is to push it over to HR so they can ruin it properly.
Good luck
Jeff
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Rank: Super forum user
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I've just had a look at a well-validated 'Areas of Worklife Survey' consisting of items in six categories: workoad (6), Control (3), Psychological Rewards (4), Community Spirit (5), Fairness (6) and Values (5).
It's available from The Centre for Organizational Research and Development at Arcadia Univeristy, Nova Scotia in Canada. Fax 902 585 1078.
It's available with permission to use it at a modest price may be negotiated with the publishers, whom I've found v. reasonable and polite to deal with. Easy to score
Meets good standards of reliability and validity. The authors have written a well-reseached readable guide, 'Banishing Burnout. Six Strategies for improving your relationship with work (C Maslach & M Leiter, 2005. Jossey Bass)
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Rank: Forum user
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Just saw Kieran's post and would echo that interpretation is in the eye of the beholder. My mates a psychologist who dabbled in questionnaires many years ago and says you can make them find what you want; a bit like the old joke about darts players, he who wins is not the best aim but he who can count the fastest. Ok not that funny.
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Rank: Super forum user
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Since you state that the context of complaints by managers about your choice of the HSE Management Standards is what you call a 'Wellbeing at Work' procedure - to prevent occupational stress, may I suggest a very practical way of addressing the concerns you attribute to them.
Arrange for them to complete the 'Trait Emotional Intelligence Questionnaire', (TEIQue) developed by Dino Petrides and Adrian Furnham at the Psychometrics Lab, University College LOndon, and complete it yourself as well.
Then discuss how you can use the information from this questionnaire to address the challenges of 'Wellbeing at Work'. As the validity data on TEIQue are superior and more comprehensive than those of the HSE Management Standards, you may well find it is the instrument you prefer. And fairly affordable, when purchased through Thomas International.
I have no commercial links with either Thomas International or University College London.
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Rank: Super forum user
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I should have mentioned that there is a lot of independent research published about TEIQue over the past decade and that some of it is avaialble to download free from the website of the Psychometrics Lab at UCL.
You're welcome to PM me if you want a single A4 page summary of the 5 clusters and 15 scales of the TEIQue.
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Rank: Super forum user
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I have found the Indicator tool to be very good in helping reduce stress within the workplace but it all depends on how it is used. The completion of the tool needs to explained to staff and then you once you have compiled the data from the completed questionnaires you need to set up focus groups with the people or a representative group of those who completed the questionnaire. These focus groups are used to check any misunderstandings in the questions and to find out what they think will help reduce stress. When I ran focus groups it was invaluable in finding out some misunderstandings re bullying - a doctor in an A&E unit shouting to someone for assistance in a life threatening situation is not necessarily being a bully. Any perceived 'having a go at management can easily be addressed by good questioning at the focus group with actually being seen to challenge what has been said - 'I don't understand what is meant by.....' is far more beneficial than saying that a statement seems harsh about managers.
John C
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Rank: Forum user
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This is just a quick courtesy reply to say thanks to all the helpful replies so far. I am on leave now but will follow all the suggestions up when I am back at work. Otherwise I will not have my work-life balance right and will be suffering from stress related conditions!
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