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kojo  
#1 Posted : 05 November 2012 10:58:23(UTC)
Rank: Forum user
kojo

Hi All,

I am worried about all staff members would make a claim against the company at the slightest chance.

I need advise on how to change the claim culture we are currently experiencing.


Kind Regards
PinkDiamond  
#2 Posted : 05 November 2012 11:40:52(UTC)
Rank: Forum user
PinkDiamond

You need a to devise an in house training course which includes business awareness and have it delivered by a good trainer. It's a common issue, I'm working on something similar with a client at the moment.
jwk  
#3 Posted : 05 November 2012 11:44:47(UTC)
Rank: Super forum user
jwk

I guess you need a belt and braces approach; the belt is ensure, so far as is reasonably practicable, the health safety & welfare of all your employees. And yes, I am aware that that's Criminal law and there's a lower standard of proof in civil cases, but getting your basic H&S right will reduce genuine incidents and make it harder for people to succeed in spurious claims.

The braces is get your record keeping up to date and robust; we still lose claims because we can't prove that people have been trained.

It's not rocket science, though it is hard repetitive work and requires support from senior managers,

John
Jake  
#4 Posted : 05 November 2012 12:27:30(UTC)
Rank: Super forum user
Jake

jwk wrote:

The braces is get your record keeping up to date and robust; we still lose claims because we can't prove that people have been trained.

John


How true, it's a sad reality that the best procedures in the world, fully implemented within the site mean diddly squat if you can't prove that they were being followed.
kojo  
#5 Posted : 05 November 2012 12:50:09(UTC)
Rank: Forum user
kojo

pinkdiamond wrote:
You need a to devise an in house training course which includes business awareness and have it delivered by a good trainer. It's a common issue, I'm working on something similar with a client at the moment.



What should be the content of the training course?

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