Rank: Forum user 
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Hi All,
I am worried about all staff members would make a claim against the company at the slightest chance.
I need advise on how to change the claim culture we are currently experiencing.
Kind Regards
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Rank: Forum user
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You need a to devise an in house training course which includes business awareness and have it delivered by a good trainer. It's a common issue, I'm working on something similar with a client at the moment.
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Rank: Super forum user 
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I guess you need a belt and braces approach; the belt is ensure, so far as is reasonably practicable, the health safety & welfare of all your employees. And yes, I am aware that that's Criminal law and there's a lower standard of proof in civil cases, but getting your basic H&S right will reduce genuine incidents and make it harder for people to succeed in spurious claims.
The braces is get your record keeping up to date and robust; we still lose claims because we can't prove that people have been trained.
It's not rocket science, though it is hard repetitive work and requires support from senior managers,
John
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Rank: Super forum user
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jwk wrote:
The braces is get your record keeping up to date and robust; we still lose claims because we can't prove that people have been trained.
John
How true, it's a sad reality that the best procedures in the world, fully implemented within the site mean diddly squat if you can't prove that they were being followed.
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Rank: Forum user
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pinkdiamond wrote:You need a to devise an in house training course which includes business awareness and have it delivered by a good trainer. It's a common issue, I'm working on something similar with a client at the moment. What should be the content of the training course?
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