Welcome to the wacky world of Retail! We have a large acquisition programme at the minutes, and even though our shops are highly profitable there's an idea that we should only be spending money on our charitable aims, and not on e.g. making sure our shop-workers have safe and healthy environments. So, some top tips:
Fire is a permanent bugbear, the biggest safety issue in our shops is control of space and basic housekeeping; if there's a fire exit they'll block it, if there's an 'empty' cupboard (albeit full of electricals) they'll fill it, usually with anything that burns. It's a cultural issue, and very persistent. We're looking at new ways of controlling stock-flow, which should help and will also help profitability, as it happens.
Get involved in the acquisition process as early as you can. We now have an approved design, and a shopping list of minimum build standards, but we only got that be proving that it costs less to get these things (fire escapes, travel distances, welfare provision, trip hazards) right in the fit-out than it does to fix them once the shop is trading. Our head of property is a former LA H&S enforcer, which helps us, but he's needed pressure from us in the face of Directors looking only to cut costs.
One thing we have done is ruled out certain types of premises from the word go; depending on the kind of retailing you're going in for this may be relevant to you. We will no longer contemplate a single-entrance lock-up high street shop, for example; it has to have at least two escape routes.
Get a good and reliable asbestos service, some of your new shops will have ACMs and good advice is better than cheap bad advice.
Keep pushing; it took us a year of frustration before our acquisition programme came good, and we had to challenge decisions at every stage. Now we have new shops which are, at root, healthy and safe. They still put bags of flammables in front of fire exits though....
And on that note, Fire & Rescue services are active in visiting shops before Xmas as they know that that's when huge amounts of stock come in, and that's when exits get blocked,
John