I need to give a 5 minute talk to our receptionists on personal security issues and how to respond to any unpleasant / threatening situations should they ever arise. This is a small company of engineering designers and therefore a very low risk office environment. I don't want to over-dramatise things and cause undue anxiety. Just some common sense precautions and tips for dealing with issues such as unpleasant phone calls, suspicious parcels received through the post, abusive visitors, etc. If any colleagues have delivered such talks and have any advice for me I'd be grateful. Many thanks, John

I agree that you need to know what has happened in the past, but you may wish to take advice from your local Police Force - they can provide a wealth of knowledge on this, as they are familiar with pursuing those who make unwanted calls. Your telephone service provider may also be a good source of information.

Many thanks to everyone who replied - some useful contacts. Regards, John