Rank: New forum user
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Hi
I am am currently in the process of preparing a safety culture questionnaire to be given to line management and above to gauge the safety cultre of managemnt on site. Has anyone conducted a similar process and is able to share any previous questionnaires that have been used or pitfalls they have found.
Longterm plan would to then repeat this questionnaire with the whole site.
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Rank: Super forum user
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Yes, I've been involved in this although not just for management but for the whole site. One pitfall is people not understanding the questions - they need to be perfectly clear (in our case we used questions generated in the US and some of the terminology seemed odd). So I suggest trying them out on someone first, just asking them what they think the questions mean.
Most of the value we had from the survey wasn't from the answers, but from small group discussions afterwards about what the answers meant and what could be done to improve the issues identified. Another pitfall is people feeling uncomfortable or inhibited about speaking their mind in these meetings - it may be best if their boss isn't there (depending on the culture, obviously ...)
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Rank: Super forum user
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Gell1104
I recently worked with a safety adviser of a national organisation with several regional branches and produced a safety culture questionnaire.
As our agreed definition of 'safety culture' was one in which she would develop as a safety coach, the process included completion by her of a personality questionnaire and a compatible assessment by her line manager. They expressed enthusiasm about the outcomes; for my part, the process stimulated me to dovetail interventions about safety and quality management. So all involved 'won' from this project.
Relevant research indicates that the main pitfalls in any safety culture originate in lack of understanding the scope and boundaries of 'culture' and lack of knowhow about valid survey design and validation. In simple terms, avoid wasting time with questions that don't related to practical issues you are willing and able to get to grips with.
If you wish you can PM me for an anonymised copy of the report
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Rank: Super forum user
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I have designed and implemented a number of surveys. There are a number of pitfalls which are useful to know. For example, the survey must be completely confidential if you are to get honest responses - consider using an online survey. Allow respondents work time to complete them if you want a good response rate.
The questions or statements must be relevant to the respondents and include a section at the end for burning issues which can be freely completed. Make sure you provide enough time to inform respondents of the purpose, complete and collate the information. Provide feedback for respondents with actions and timescales.
Ideally you should use a 3 or 5 point Likert scale and remember to include 'do not agree or disagree' where relevant, which is a neutral response and not a negative. The more time and effort you put in to the survey the more you get out of it.
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Rank: Super forum user
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I've just noticed a title which you may find helpful for a couple of reasons: 'Safety Performance in a Lean Environment', P F English, CRC Press, 2012
While it has several major flaws, the author's emphasis on building safety as a process is constructive.
Also, the chapter on investigating incidents throws light on several factors you may find useful. It also includes four questions used by Ford manufacturing in their quarterly lean culture survey.
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Rank: Forum user
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The HSE have some good tools, and somewhere in their website is a questionnaire with a reasonable question set (but for employees rather than managers). Culture is just a massive, massive topic, and I would suggest you join up with HR and see what employee or management surveys might tell you too..? It probably starts to overlap with leadership styles at some point and there is also some good HSE research from 2012 on the topic that might help too.
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