Rank: Forum user
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Hi everyone,
I am currently working as an HSE Consultant in the Middle East and I constantly come up against the requirement to develop a Management of Change procedure (for e.g. it is a legal requirement in the UAE). While I have done this several times in the past I personally find this procedure quite tricky and I normally would recommend a documented systematic procedure which includes the use of a "Request for Change" form and a "Change Implementation Plan". I found that while that sounded great on paper, it was seldom used.
My question is, has anyone practically implemented a management of change procedure in their organisation and if so can you share your do's and dont's?
Also, for anyone involved in the implementation and use of such procedures, what factors would you liked to have seen considered while the procedure was developed?
Thank you!
Maisaa
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Rank: Super forum user
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We're currently looking into our MoC procedures so I share your pain!
Here in the UK we will be adopting an electronic MoC system that incorporates the various stages of MoC (including those you describe). We've conducted workshops etc. to identify the reasons for lack of implementation and to aim to develop a robust systematic system.
Some key factors we've identified:
- Make it absolutely clear when a MoC is required and when one isn't (i.e. what constitutes a significant change, I'd hazard a guess this is the foundation of the UAE legal requirement?)
- For the various types of changes identify the key stakeholders (including subject matter experts, if you have these)
- Keep the process simple and straight forward (more complex changes can just have more detail fleshed out within the system than simpler changes)
- Identify key points of accountability - those who have the authority to say "No" to a requested MoC
- Gain buy in from everyone that a lack of MoC is unacceptable - measure the compliance with your procedure and report this to senior staff
In essence, the stages to MoC are simple:
- Identify that an MoC is required for the proposed change
- Identify all risks and mitigating controls - by consulting with all required stakeholders (incl. SME's)
- Develop action plan to impelement identified controls
- Gain sign off by an accountable persons to proceed with the change
- Track action plan to closure
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Rank: Super forum user
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Rank: Super forum user
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Management of Change is simpler to implement in "process industries" , but can be confusing when the changes do not manifest into a physical change outcome such as a piping modification.
What industry is your client?
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Rank: Forum user
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Thanks a lot for all the feedback everyone!
Great input @Jake, I actually held a meeting with one of the Directors yesterday and agreed the first step is to have a consultation session with all department Directors and sort of develop a matrix particularly for accountability.
@jay my client is the utility and energy sector regulator, if we take their organisation independently the majority of their activity is office work (licensing, regulation, etc) whereas each department (electricity, water, waste water) has two inspectors. Due to the nature of their work, I am trying to make sure the procedure does not become overly bureaucratic and hence loses its value. The organisation does not have a quality system in place either, so basically the HSE management system I am currently working on is the first to be developed and implemented (fingers crossed).
Regards,
Maisaa
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