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RayRapp  
#1 Posted : 21 June 2014 10:29:11(UTC)
Rank: Super forum user
RayRapp

I wonder if anyone on this forum has introduced penalty points for rule violations at work similar to the concept below? Operative (3pts) Supervisor (2pts) Manager (1pt). The idea is to ensure where someone is working with supervision, the supervisor should be aware of any potential violation - for example, not wearing full PPE. Therefore it's only fair and just the supervisor should share the burden. Likewise managers should instill in their supervisors the need to be proactive, provide good briefings etc and to ensure that supervisors are diligently carrying out their tasks. Interested in your views? Ray
boblewis  
#2 Posted : 21 June 2014 11:32:16(UTC)
Rank: Super forum user
boblewis

Wot - None for the directors""""" :-)
RayRapp  
#3 Posted : 21 June 2014 12:53:04(UTC)
Rank: Super forum user
RayRapp

Bob, I would like to...but they won't stretch that far ;)
Merv  
#4 Posted : 21 June 2014 17:42:44(UTC)
Rank: Forum user
Merv

personally, as I believe that primary responsibility for H&S rests with (directors), managers and supervisors, I would reverse the scale ; manager 3, supervisor 2, operative 1 Merv
stuie  
#5 Posted : 22 June 2014 20:32:44(UTC)
Rank: Super forum user
stuie

Good shout Merv if you can get the buy in.
A Kurdziel  
#6 Posted : 23 June 2014 10:16:57(UTC)
Rank: Super forum user
A Kurdziel

Great except it only goes up 2 levels. What about the senior managers and directors that preach H&S but so nothing to support it, cut back on training expect staff to make do with less. This sounds like on of the those behavioural initiatives from the States which put the blame for accidents entirely on the front line not in the board room.
Mick Noonan  
#7 Posted : 23 June 2014 10:36:09(UTC)
Rank: Forum user
Mick Noonan

Don't think it would work and will only turn H&S into police "traps". There's no way to be consistent in the application. People will feel that they are being victimised, or picked on? Is there a limit where they get disciplined/fired? Also the weighting of points, as has been pointed out above, is sending out the wrong message. Mick
jay  
#8 Posted : 23 June 2014 10:53:52(UTC)
Rank: Super forum user
jay

We have "life saving rules" and a violation of one of them will result in a formal "intervention", but it is NOT a red/yellow card or points system. Instead, there is an prompt "investigation" and based on the findings, the appropriate intervention. It includes next level supervision/management. The intervention can be counselling, formal verbal warning and so on. In most cases, the violators tend to be external contractor. Such systems, if at all required should be introduced after proper thought & considerationof the consequence, i.e. applying it consistently at all levels and positive examples being set by the top management. For other violations, we use the behavioural safety system and/or our "event" reporting system.
RayRapp  
#9 Posted : 23 June 2014 11:10:58(UTC)
Rank: Super forum user
RayRapp

Thanks for your comments so far. Whilst we all know the responsibility stops with senior management it's not practical in large organisations to make all the directors accountable for all violations. Before we dismiss the notion of apportioning points I think proper consideration should be given to site safety and compliance, particularly where there are repeat incidents by certain individuals. The point scoring should focus the minds on those who are committing the offences as well as those who are supervising and managing the work. Indeed, in practice we do actually provide sanctions by either warning people or in extreme cases removing them from site as well as reminding supervisory staff to be more vigilant etc. If anything, managers are often too remote from the offence...but here is the opportunity to get their buy in. I agree the points system could alienate some, but those who perform their work diligently by providing good briefings, monitoring, supervision of work, etc, have nothing to worry about.
pete48  
#10 Posted : 23 June 2014 11:41:19(UTC)
Rank: Super forum user
pete48

Ray, I have never seen such 'penalty points' schemes achieve anymore than the 'reward points' schemes. They both come with issues and are most definitely not a one size fits all process. Your table does make joint responsibility explicit but why link it to the hierarchy, why not to identifiable teams that include up to the highest level that you can reasonably achieve. That way the team fails not the individual. Personally I always found the reward approach a little less taxing to administer. At least any challenge to the rewards issued would focus on what was good rather than what was wrong. If you go for penalty points what is the punishment?
A Kurdziel  
#11 Posted : 23 June 2014 16:19:35(UTC)
Rank: Super forum user
A Kurdziel

“Whilst we all know the responsibility stops with senior management it's not practical in large organisations to make all the directors accountable for all violations.” Sorry I think that responsibility does rest with the senior managers. I have often come across where the local managers don’t do things they should be doing because they believe that they will not be supported by senior managers if they spend money on H&S and related stuff. That is the responsibility of senior management and they must be held accountable for EVERYTHING that happens in an organisation.
RayRapp  
#12 Posted : 23 June 2014 18:16:32(UTC)
Rank: Super forum user
RayRapp

Pete Agree incentives are good where appropriate and I have not said they will not be used. Teamwork is at the forefront of my mind, possibly a league table where you don't want to claim an assist! My original post was a question - has anyone tried this points system? So, no punishment has been agreed or suggested. That said, I doubt it would be any different to what already exists on most sites, warnings and exclusions - gasp/horror! Sometimes we need to focus on individual actions, or behaviours if you prefer. I know all too well it is easier to identify 'operator error' (active failures) than it is latent failures. However, surely that does not mean we ignore individual violations altogether? If no one has tried it how do we know it will not what work?
I think we have established the buck stops with senior management. They are insulated by the corporate veil and there aint anything you can do about that. Theory is all well and good, but it don't always work in practice.
Chris c  
#13 Posted : 23 June 2014 18:37:04(UTC)
Rank: Forum user
Chris c

I have used something very similar what I have done in the past if there was a violation of safety management systems the person in question would receive a verbal warning and his line manager would receive an email stating if this happens again the line manager would have to attend a meeting to review and discuss a way forward with his employee who failed to follow the safety management system, in turn at this meeting the line manager would be told if there is any more breaches of the safety management system then his senior manager would be called to a meeting to explain how his line manager is failing to manage the workforce when you get to this level of management the problem will be solved as the last thing the senior manager wants is to attend a meeting with his director I believe in having a fair and just culture where everybody knows whets expected of them and complies with your procedures you have in place , as having a no blame culture no one takes Responsibility as there is no consequences chris
Nici Sterling  
#14 Posted : 23 June 2014 21:41:00(UTC)
Rank: Forum user
Nici Sterling

All seems a bit subjective to me. JJP
walker  
#15 Posted : 24 June 2014 08:16:39(UTC)
Rank: Super forum user
walker

Much of what is being said here seems to justify the Unions opinion of Behavioural safety. i.e its just a excuse to blame the workers. I have sympathy for that view. All events, where I have responsibilities, have to be fully investigated and reported, usually by the line manager. I require detailed root cause analysis. Any cause that "blames the operative" will usually result in me investigating a management root cause.
A Kurdziel  
#16 Posted : 24 June 2014 10:19:03(UTC)
Rank: Super forum user
A Kurdziel

RayRapp wrote:
I think we have established the buck stops with senior management. They are insulated by the corporate veil and there aint anything you can do about that. Theory is all well and good, but it don't always work in practice.
“Sorry Ray but the term “corporate veil” usually refers the limited liability of shareholders NOT senior management. Senior management in law are accountable (Section 37 Health and Safety at Work Act 1974 for a start) and any business where the main aim of management systems is to prevent the people at the top being held to account is real trouble. Any business should be about setting up a “Just Culture”. See, “Just Culture: Balancing Safety and Accountability” by Sidney Dekker. This gives some really good pointers which, support the workforce and protect the business.
chris42  
#17 Posted : 24 June 2014 13:04:01(UTC)
Rank: Super forum user
chris42

If you are intent on this perhaps the score should be :- Operative (1pt) Supervisor (1pt) Manager (1pt). Reasoning would be each supervisor has a number of subordinates so if it is systemic then each operative would get a point, but the supervisor would gain a few in total. This also works for the next level up as well. However who will be the one giving out the points ? As Managers and Supervisors may be reluctant to snitch on one another. So would that just be you ? Then they will start hiding things, as in this instance points do not make prizes. Not sure it is a good idea. Just my opinion for what it's worth Chris
Salis  
#18 Posted : 26 June 2014 07:46:29(UTC)
Rank: Forum user
Salis

I think this one rests with the culture of the Company. Basically not wearing PPE is a breach of the safe system of work, whatever the reason. why points? its a simple are they? are they not? And there could be a number of reasons why they aren't wearing PPE. And generally it's down to weak supervision and poor safety culture. You have to be firm on this one and grasp the nettle, otherwise you become part of the problem.
RayRapp  
#19 Posted : 26 June 2014 08:07:47(UTC)
Rank: Super forum user
RayRapp

Chris, a tiered structure makes more sense to me, otherwise doing a like for like point would mean that supervisors and managers would get a disproportionate amount of points and they could become meaningless. I agree for any system like this to work there must be good support from all those participating it and driven from the top in order to ensure incidents are not covered up. A fair and just culture is at the heart of the intervention. It's not just about hitting people over the head, but encouraging good behaviour and performance. For example, a league table between different disciplines on site could be used positively by rewarding good performance as opposed to penalising poor performance. Site violations need not necessarily be just PPE, it could be any number of site rule breaches. Whilst the general feeling is against this type of intervention it would be interesting if a senior manager asked you to reduce site violations what would you do? I suspect the usual site briefings, TBTs, training, etc. All well and good...but not very effective IMO.
stevedm  
#20 Posted : 26 June 2014 09:20:28(UTC)
Rank: Super forum user
stevedm

I implemented a system a few years back that was based around the risk assessment process and related the consequences to the score from the incident risk assessment -i.e. overall risk of 1 would be verbal warning, overall risk of 5(high) dismissal... Had to have a very strong investigation system, training and hard negotiations with HR. There were a few variants around the world some using flow charts but the basic system was the same.
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