Rank: Super forum user 
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Once again we have the general public falling off our paving kerbs, which are to standard heights and highlighted in yellow / or white. The public will continue to try and take a shortcut away from designated pedestrian routes on the way to the car park and fall off or over kerbs - usually the elderly. We also have drop tactile paving at crossing points and we have barriered off some of the routes but cant do it all due to ambulance access - Everywhere is well lit and good standard of paving - nice and level. Yes we are an hospital and have our usual quota of people falling usually due to lack of concentration.
What else can we do ? Claims are constantly streaming in!!!!!
SBH
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Rank: Super forum user
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A pavement warden? I can't believe I have just written that!?
I don't think there is much else you can do?
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Rank: Super forum user 
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Is it one particular area or generalised? What is the rate of incidence to claim?
Sounds like there are a lot of factors to take into consideration here and If I were a cynical type I would bet very few of them have anything to do with the kerb.
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Rank: Super forum user 
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Sounds like you have done all that is reasonably practicable so any claims should hopefully be politely declined if there is any justice in the world (unfortunately this rarely seems to be the case).
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Rank: Super forum user
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I'm sure I've seen something that tries to get us to design/provide walkways that people would naturally follow (i.e. keeping as close to the shortcut as possible). Could this be something to look at?
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Rank: Forum user 
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I too work at a hospital (three in fact) and we did have a spate of falls in various places but (touch wood) we seem to have had a decrease in public areas. Having said that we have done the same things as you SBH although in some areas we have replaced paving slabs with tarmac. Even though we stil get the odd fall we don't have too many claims anymore as the removal of strict liability and the ATE (after the event insurance) etc. means that we can demonstrate we are doing everything that is reasonably practicable we can to prevent falls. Our biggest problem was during winter months but we have revamped our gritting regime and invested in some spreaders as well as warning signs that we cannot grit all paths and car parks and we have had very few claims over the winter in the last two years. we did repudiate a claim where someone cut across the ambulance bay (ignoring the walkway which was clearly marked) and was hit by an ambulance reversing. The CCTV footage also helped!!
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Rank: Super forum user 
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I was going to suggest as per the last post that you may have more of a problem with interaction with emergency vehicles. It sounds as if they should not even be on the pavement, if it has to be clear for ambulances. You identified the elderly, could it be they don't understand or don't have the strength or will to walk a labyrinth to get back to the car park. Does seem only a question of time before someone is run over.
Suggestion only -could the pedestrian access to the car park be moved, forcing them not to cut across where the ambulances operate.
Why do the solicitors think they will win ? Shame we could not send them a bill for wasting Government money.
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Rank: Super forum user 
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With this being a hospital situation and people attending hospitals being sick, injured already, elderly, young, tired, hungry, outside for a smoke still connected to their intravenous drip, etc. and the obvious vehicle movements. Do any of these contribute to the slips/trips/falls?
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