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Graham Bullough  
#1 Posted : 29 November 2014 01:01:52(UTC)
Rank: Super forum user
Graham Bullough

Yesterday's "Black Friday" retail phenomenon involving frenzied hordes of bargain hunting shoppers in stores received considerable coverage on TV and internet news channels.

It seems appropriate on this forum to express sympathy for the sales and security employees in such stores who, no doubt, had little or no choice about having to contend with the hordes, endure verbal abuse and break up scuffles, etc. Also, it's quite likely that such employees had to spend extra time at work, e.g. changing prices labels, before and after yesterday's extended opening hours. Also police officers were evidently diverted from other work in order to deal with traffic problems and in-store incidents.

Though "Black Friday" is a long-standing tradition in the USA, it is new to the UK and apparently first introduced by Amazon in 2010. Anyone who happens to be unfamiliar with it and its effects on behaviour in shops will find plenty of coverage on the internet, including the following:

http://www.bbc.co.uk/news/uk-30241459

http://www.dailymail.co....unt-Christmas-deals.html

(Warning - this article contains an unusually large profusion of photographs and video clips, even by Daily Mail standards, and reaped over 4,600 responses.)

http://www.telegraph.co....pressure-over-chaos.html

Would any forum users, especially those involved with the retail sector or police, like to comment about the health and safety implications of Black Friday for retail workers, police officers and others? Also, are they worse than or generally about the same as those of the traditional post-Christmas sales in the UK?
hilary  
#2 Posted : 29 November 2014 06:52:08(UTC)
Rank: Super forum user
hilary

Frankly, I think people are quite disgusting. I know it's great to grab a bargain and the vast majority of people stood in line to get their purchase, but some elements of society are not quite as "refined" as others and just grab and cause problems, violence and general bruhaha.

The health and safety of shop staff has to be a consideration at this time and while it is great on Amazon or other online retail where you can sit in the comfort of your living room and avoid confrontation, in real life I think this practice should be stopped. Is it worse than the January sales? Yes, definitely and what's more, it's imported!
David Bannister  
#3 Posted : 29 November 2014 10:55:50(UTC)
Rank: Super forum user
David Bannister

It is sadly quite likely that sales staff, security staff and customers were injured during yesterday's debacles, which will eventually mean that employers will be faced with claims and passing these on to their insurers.

Maybe the insurers can exert influence to curb the dangerous activities, as the employers are motivated by financial levers.
westonphil  
#4 Posted : 29 November 2014 11:23:59(UTC)
Rank: Super forum user
westonphil

As money makes the world go round, so to speak, we are mostly all motivated by financial levers to a certain extent. We probably do not work for free and instead charge our employer for our services and so in turn we can pay our bills.

Half the problem today is that the media actively seek out negative news and then present that part of it, and add their own emotive words, in order to gain the maximum impact to sell their story. There is no 'reasonably practicable' consideration by the media, they just present their negative and then move on. Fair enough of course, but thank heavens we have some level headed safety advisors.

Of course then the level headed safety advisor takes a look and advises what can be done to reduce the risk in future.

Hilary is correct, some people are not refined or orderly and that can be difficult to manage without penalising all the other orderly and refined people.

Rather than looking to insurers to fix the problem we should put our safety caps on and suggest some potential risk reduction ideas which allow those who are orderly and refined to be able to shop for a 'bargain' and which allows shops to sell their goods.

Us safety people need to be really careful about all the stop this and stop that and disgusting this and disgusting that because when everything has been stopped we may just find that we humans are living a life which in itself is not favourable.

Many people get killed or seriously injured on the roads every year; let's hope that insurers can exert their influence and stop this dangerous activity. Or should we instead work to improve safety on the roads?

Regards.
DP  
#5 Posted : 29 November 2014 12:57:27(UTC)
Rank: Super forum user
DP

Hi graham

I work in retail have done for many years, I currently head up safety in the UK for one of the worlds big retailers. This would not happen in our business we simply would not allow it.

I found the scenes on TV discussing a) from the irresponsible behaviour from certain retailers and b) some of the people involved in the bedlam.

Hillary is correct the vast majority of people are well behaved and it's the few but a few retailers created this and have to look in the mirror.

The safety of people in shops is paramount whether working or shopping. You all know the names vote with your feet. The vast majority of retailers were not involved in this shambles
KieranD  
#6 Posted : 29 November 2014 17:15:43(UTC)
Rank: Super forum user
KieranD

With the General Election on the horizon, I decided to signal to my M P (who was canvassing door-to-door on my street this afternoon) that politicians like him should raise awareness in Parliament, with the insurance sector and the national and local media about redressing the balance between business activity and retail staff and customer safety during Christmas and 'Black Friday' sales events.
toe  
#7 Posted : 30 November 2014 14:16:33(UTC)
Rank: Super forum user
toe

One of the local electrical retailers in my area had security on the door, who only let into the shop 25 people or so at a time, if people were not behaved at the door they simply didn't get in. There were no issues at this store and most of the stock was sold at the end of the day.

No need for politicians or insurance companies intervention here - just good safety management.
walker  
#8 Posted : 01 December 2014 08:02:53(UTC)
Rank: Super forum user
walker

It was entirety predictable, this is how we behave and has been thus right back to when we were living in caves.
IMHO the retailers "engineered" the whole thing to get publicity and knew exactly what would happen.
The police ought to send them a big bill.
Graham Bullough  
#9 Posted : 20 November 2015 01:06:56(UTC)
Rank: Super forum user
Graham Bullough

Though this thread started almost a year ago, it seems pertinent to add some information about this year's "Black Friday" event on 27th Nov. According to recent media reports, including http://www.independent.c...y-of-sales-a6736726.html , it seems that some British retailers including Asda, John Lewis, Argos, Primark, Oasis, John Lewis and Mothercare have decided either to opt out of or have minimal involvement in this year's event.

p.s. the CAPTCHA image which appeared when I was about to post this message was euUg6. It looked similar to 'euugh' which encapsulates my opinion about last year's "Black Friday" with regard to the behaviour of some shoppers and especially its implications for sales and security staff and also police officers!
Jimothy999  
#10 Posted : 20 November 2015 10:18:35(UTC)
Rank: Forum user
Jimothy999

I was at a conference yesterday when the H&S head of a large retail chain gave a presentation on Black Friday. She stated that they were frankly taken utterly unaware by the events that unfolded last year and have spent much of the intervening year planning for this year's event to avoid a repeat or at least contain the damage.

There was also a telling point that the organisation in question issued a profit warning the quarter after last year's event as apparently the sales after the black Friday event were badly affected by people grabbing the bargains on that day. I suspect this is a more pressing reason for some major retailers to be declining to join the scrum, although the H&S and image concerns will also be high in their minds.
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