Rank: Super forum user 
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If an employee cant wear standard issue safety shoes as they affect his feet for some reason whats the next plan of action? A risk assessment has determined that safety shoes are required
SBH
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Rank: Super forum user 
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When I have experienced this in the past I got the person to produce a written Doctor's report. If this was then produced I paid for special safety boots. By all means take it seriously but demand "proof" before taking action. If not, then make them wear the PPE - this may be just a foible or it could be genuine, you need to find out which.
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Rank: Super forum user
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As them what the issue is, then take that issue to a safety supplier, who in turn can speak with their safety shoe reps. They must have all kinds of issues and physical challenges coming in all the time. I would be surprised if they can't help you.
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Rank: Super forum user
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I agree with Pikeman.
Had this problem in the past too, and we asked for a doctors letter as well.
Andy
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Rank: Super forum user 
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Find out exactly what the issue is then act from there. I agree safety shoe reps should be consulted- they are the ones with the knowledge. I have some staff who are diabetic and worry about their shoes rubbing and making them bleed when they break them in- so I spoke to the supplier who recommended certain shoes to suit, and they have all come back over the moon they havent had a sore spot let alone need to worry about bleeding.
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Rank: New forum user
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Get a medical certification and if genuine, you can seek alternative from the shoe provider but must be fit for purpose with cost implication, hence you might as well restructure that particular staff working pattern or job description.
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Rank: Super forum user 
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Alternatively you could offer an amount (e.g. £30) towards a similar type of shoe which can then be purchased by the employee.
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Rank: Forum user
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I have come across this in my previous employment. Do not just get the medical advise get the person to sign up with Access To Work, they will come out and do a workplace assessment for the individual as there may be other issues besides just safety shoes. Access to work will then provide a comprehensive report which you can then work with the person to achieve the recommendations. Do not just go to the DWP recommended suppliers as you may be able to get them cheaper from your current suppliers.
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