Good afternoon all, I started a new job around 9 months ago managing good old 9001, 14001 and 18001. The company has only 100 direct staff, but operates in a high risk industry and is engaged in a number of Notifiable construction projects around the UK. The background has been set! I am the Compliance Manager (full time), I have a Training Co-ordinator (full time) and the Operations Director has also studied the NEBOSH Diploma (currently trying to close it out), therefore we are pretty well equipped you'd think? Though we do all of our own Administration which is pretty time consuming! However, we simply cannot cope with the amount of work it involves? Does anyone else struggle to manage all the deliverables that are set out under the above, together with the daily 'bombs and bullets' that requires urgent 'fire fighting?' How do you cope? Simon

Prioritise workload (as per bob's advice) Delegate work out Don't do other people's work i.e. section/team leaders/manager h&s duties

The largest problem I face would be that all managers within the business are completely overloaded with work. Therefore, explaining to them that XYZ is part of their responsibilities, as set out within our policy etc. doesn't add much weight! Therefore managers focus on the 'more important' aspects of their daily work, which to an extent is supported (through a lack of action by senior management) - Senior Management have their priorities (£££) and customer focus of course, all I guess I can do is continue to highlight the problem to the board. Ultimately, the business we are in sees tight margins and growing profit demand by the shareholders. Resourcing will not generally be increased, unless specific project wins dictate a need. WRT the management systems we operate under, they were developed prior to my joining and are comprehensive. At the last count we have 70 company procedures / policies for managing 100 staff and around 35 contractor outfits. One time consuming aspect of my role is accident / incident investigation and reporting to our clients and insurers. The industry we operate in sees many opportunities for Jo Public to put in a claim (whether fictional or legitimate). Each has to be given the same effort / priority which can be around one investigation per week. Each investigation can take around two days to complete. Most of this time is my time with the management commencing the process and obtaining information on my behalf. Finally, we are successful with the majority of our claims due to this effort up front. Though this doesn't help with my lack of time for everything else. Simon