Rank: Super forum user 
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We have recently trained up some new drivers to compliment our current ranks and cope with an increasing workload. This seems like a normal strategy and seems to work so far. The problem only arises when we start to see damage to internal walls, shutters and worst of all, serious impact damage to one set of racking.
So far I'm in the middle of a full investigation and I'm interviewing all qualified drivers. I've posted pictures of the racking around the company hoping that someone may come forth as a witness. I have taken the racking out of use until it has been repaired and inspected by our racking contractors.
I will follow this all up with awareness training for all drivers and a practical assessment based on the basics of forklift driving.
I'm hoping that this will combat the issue of damage/non reporting.
Does anyone else think I can be doing anything else that can be implemented in a real world scenario?
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Rank: New forum user
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Show them some clips of collapse, loads on the internet, it brings home the potential consequences of not reporting the collision immediately.
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Rank: Super forum user
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Rank: New forum user
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Sounds like the training is a good idea. Obviously sign them off and get them to sign to say they have received extra training.
Why was the damage not reported? Are the FLT operators afraid that they will be disciplined for causing damage for instance. Do you encourage them to report any damages or is there a system in place for this. With a procedure in place it may encourage people to be more honest.
It sounds like it's a fairly busy environment, could you consider restricting the speed of the FLTs, if you have not already done so.
1 way system in the warehouse if practical, or designated lanes for going in and out of the warehouse.
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Rank: Super forum user
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Video clips have been sourced from a fellow H&S colleague, that will form part of the awareness training; good call Dave
I will have a read of the HSE document, thank you for sharing Andrew.
Why wasn't it reported? I wish I knew the answer, everyone has the option to fess up, there are even anonymous reporting cards with a post box style system in place. The damage has been mainly done moving into and out of racking for the most parts, so direction of travel isn't really an issue. Some damage has been reported by the drivers, none have received any disciplinary action. procedure is to look at the incident, talk them through what they should have done and arrange repairs and improve the layout if possible. So I would argue against the fear culture creeping in, just plain old fashioned dishonesty I'm afraid Bdusty.
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Rank: Super forum user 
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The link to the document from Andrew is well worth a read - some good information in there. I've also sent you some info by DM which you might find of use.
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Rank: Super forum user
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We have a problem like yours regarding damages to racking.
We then sent 2 people on a rack inspection course, the course was to inspect the racking system and help the drivers to see how very little damage can make the racking come down and what damage must be acted on straight away.
This does not stop people from damaging racking but we now have 2people that will report any damage as soon as noticed as those are aware what can be racks down. We also use the 2 trained to inspect the full racks monthly.
Now we have a lot less damage to change as its being reported almost immediately. Which in turn makes our warehouse safer, as we found that even with reporting procedures in place we still have problems with everything not being reported.
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Rank: Super forum user
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Very interesting George, I hadn't considered that approach, but it would certainly prove useful in the short term and the long term. Did you use SEMA for this?
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Rank: Super forum user
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Animax01 wrote:Very interesting George, I hadn't considered that approach, but it would certainly prove useful in the short term and the long term. Did you use SEMA for this? It is SEMA approved and IOSH accredited. This is the course & provider we used. http://www.sess.co.uk/wo...pallet-racking-internal/
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Rank: Super forum user 
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Hi
Do you think it is the new drivers that are doing this? It often takes new drivers months to get to the same skill levels as experienced drivers, and therefore if they are trying to work at the same rate they are likely to cause damages. Have you checked the trucks for damage? As trucks should be checked before use by every user, then the pre-ops checks can indicate when the damage was done and therefore who was driving the truck at the time. If people share the trucks and don't record when they change trucks you would be best to get a log on system.
Another approach would be to have managers or maybe your rack inspectors carrying out observations and driving standards. Then feeding back the good as well as the bad. This also gives you proof that you are managing the safety of the operations. It should drive culture improvements.
Or maybe it is just the increased workload.
Ian
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Rank: Super forum user
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Hi Ian,
The work load is quite low for the individuals as they only need the forklift once or twice a day. They may be rushing if they are fitting it into the rest of their work etc. There has never been any onus to rush placed on the staff whilst operating any machinery, it's simply not safe.
I will be looking into a few of the comments on this thread, its been really helpful!!
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