Hello All, I am looking for some advice please. Following on from a successful interview for an auditor position, I have been put through to a second stage interview and have been asked to do the following: ''prepare a presentation on one of the key quality factors involved in taking a business from compliant to 'beyond compliance','' That is all the information I have been given, with no examples to point me in the right direction. My first thought is that by ''factors'', they are referring to the 7 principles of quality management (customer focus, leadership, engagement of people, process approach, improvement, evidence based decision making, relationship management) but I am not sure. Maybe I am over thinking it and the factors could be anything that encourages continuous improvement, meaning it could be one of many things rather than restricted to the 7 principles. So, based on the information I have given, do you think I should be focusing on one of the 7 principles or should I be looking past them? Would it be a bad move to go back to my potential employer and ask for further clarity? It might not look good but at least I would be sure that my presentation is on the correct subject. Thanks.