Rank: Super forum user 
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At the entrance to a doctors surgery 2 sets of auto doors operate via a sensor. Unfortunately the outer set operated incorrectly and trapped an elderly person breaking her arm - I do believe she was a fragile dear but non the less it should not have happened. The safety guy from the company insisted on isolating the outer door in the open position therefore creating a wind tunnel effect into the reception area and cold air blowing in also. There is a fault with the sensor
The reception staff are now freezing and the maintenance company are weeks away from attending. We have supplied basic oil filled rediators but they are not sufficient. Space heaters and warning signs stating hot etc may be next. Any other advice appreciated - its not our property - we have not seen the risk assessment or accident report, but wish to ensure the welfare of our staff
Thanks
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Rank: Super forum user 
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I think you need to prioritise here and the number 1 priority would appear to get the doors repaired and working correctly, as opposed to getting heaters etc.. There are a lot of 24hrs Emergency door repair companies that deal with automatic doors, it would be best to get someone to come round and check, Replace or Repair the Doors one weekend whne the surgery is closed, or late one evening. I wouldn't cloud the issue with what else you could do to make things better inside but concentrate your efforts in curing the root of the problem. Explain to the surgery how important that this is carried out Imediately to prevent further injury or claims being made.
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 1 user thanked gerrysharpe for this useful post.
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Rank: Super forum user 
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I think Gerry has the right idea. I suspect tyhe only reason you haven't already done so is that you are contracted to this specific maintenance team? Personally if they are quoting a few weeks before they can repair I'd be telling them if it isnt done within the next 24 hours you will need to source an external team and you would invoice your contracted maintenance team accordingly. It might help speed them up and reprioritise their jobs? I'd also start looking for an alternate maintenance team if this is their level of service.
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