I am looking to develop a service promise in relation to the internal H&S service I provide at a local council and wondered if members had developed anything similar and would be willing to share with me?

Thanks

Edward, although I am a sole-trader consultant I found it useful to write up my own Safety Policy. Some customers note that my business is not accredited to ISO9001 or OHSAS etc and want a written policy which they could hold me to. So not a 'promise' but a policy. The policy has various statements and explanations of my 'arrangements'. 

e.g. statements like this 

Edited by user 09 March 2017 10:12:38(UTC)  | Reason: typos

Hello Edward. You say a council. I have worked in many, and have bags of experience with SLAs (Service Level Agreements) whicih may be what you mean. I would lose the word 'promise' by the way!

This is councils way of playing shops. It was very popular, but has lost favour in many LAs, as it is rather a tiresome waste of resources, involving 'agreements' (internal contracts) between departments and services, and often used in conjunction with the exchange of 'charges' - budget transfers between said services.

It has remained popular with those LAs with schools, (not sure if that is you) and I see the link from Jay is actually a school SLA. However, if the schools are now academies, SLAs are the wrong tools - a proper contract is required, as these are not 'internal'. 

The smaller the H&S service, the less viable SLAs are, although a simple 'service statement' can be useful, along the lines JohnW indicates.

Years ago IOSH did a book called 'Safety Means Business': a guide for H&S services in LAs on Best Value; which included how to do SLA, time recording, budgeting and other such stuff. I was on the working group wot did it. If you really want more info, PM me.