Rank: New forum user
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hi
i am looking to make improvements on our site in how we communicate with our multi lingual drivers, we have not been able to crack this yet, we have tried crib sheets at security in different languages the problem arises once they are past the gate.
We are a large site that unload solvents etc and often have road diversions in place i would say this is where one of our biggest issues lies, the wagon drivers then become lost causing congestion on the site.
your thoughts and experiences welcome
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Rank: Super forum user
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Coloured lines painted on the floor. Have seen it in hospitals, factories and even in Birmingham city centre and whilst admitedly those were in pedestrian applications, i can't see why the same principal wouldn't work with drivers moving around site.
They arrive at the gate, you ascertain where they are going and tell them to follow the red line, or the blue line, or whatever... Simple and effective.
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Rank: Forum user
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Why not have security issue the driver with a laminated map of the site that includes easy to spot landmarks, and get them to draw the route to their destination in a wipe off pen. The map can be handed back for re-use when they leave.
This does rely on your security staff being kept up to date with the diversions in place.
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Rank: Super forum user
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Originally Posted by: Katrop hi
i am looking to make improvements on our site in how we communicate with our multi lingual drivers, we have not been able to crack this yet, we have tried crib sheets at security in different languages the problem arises once they are past the gate.
We are a large site that unload solvents etc and often have road diversions in place i would say this is where one of our biggest issues lies, the wagon drivers then become lost causing congestion on the site.
your thoughts and experiences welcome
Hi ya,
Can you issue the delivery companies a site layout at order stage? Then reiterate this by issuing when the delivery driver arrives to site.
Here at the facility I work at, the security hut has site wide cameras, so the security guard shows the delivery driver the route they need to take, and it seems to work well.
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Rank: Forum user
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we have the same issue We've adopted this approach: our gate house will make them sign for the induction in their own language > which has cost us a fortune to be translated properly into about 10 languages
They are then asked to show that they have the right PPE by wearing it into the weighbridge
Then once they leave the bridge and head to the yard > our loading team will make the final assessment, if they are rude, are caught on trailers or not the right PPE they are sent off site or to the back of the Que if it's a lesser offence > but ultimately we had to work through the pain of banning some drivers until they got the message.
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Rank: Super forum user
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Rank: Super forum user
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Rank: Forum user
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Katrop,
The system we use is not for multi-lingual drivers, it's mainly for security/escorting and in case there's an emergency while they are on site - we use an escort vehicle which the delivery drivers follow. Obviously it ties up a member of staff, but it would be reliable, secure, ensure the drivers stick to the speed limit and mean an escort is available should something go wrong... Just a thought,
Andrew
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Rank: Super forum user
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How would they manage with a diversion off your site?
I dont see foreign drivers clogging towns and cities up!
Maybe its your signage that a problem!!!
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