What is their mother tongue?  How does the Client identify the Site Agents understand the elements and tranfer information to them?  Use their technique to deliver the information.

Have they got colleagues that interpret?

Nothing much else you can do unless you translate all materials to native language.

Waz

Originally Posted by: Murdy18657

Probably best to do some research into their culture as a starting point as that can create some tensions that you wouldn't realise.

I had a similar issue whilst serving in the Army, I taught on a course, I was a JNCO at the time. It was an international course with students from all over the world. From my perspective the worst student was a Suadi Army Capt. He would sit and nod and complete all the classroom activities with a smile, but would never ask a question.

It turned out that he thought I was beneath him, he would ask the trg team Capt the question, who wasn't a subject matter expert, who would then ask me, I'd give the answer and he'd then pass it on to the student.

Made teaching a very frustrating time.

So I feel for you, my only advice is to have clear notes to give out, lots of pictures to clearly show the actions required etc.

Above alll be patient. And be prepared to answer the same question several times, I found that when answering the question try and relate it to an activity that had happened to you. Then you can talk in first hand knowledge