Posted By Karen Sephton Hi I have recently been made redundant due to the company going into administration. I have registered with alot of agencies and sent my CV to numerous companies. If anyone knows of any work that suits my cv, please do not hesitate to contact me. I really would love to get back into the working life furthering my career. I am more than happy to complete more qualifications should they be needed. my contact number is 07828095944 FURTHER EDUCATION & VOCATIONAL QUALIFICATIONS Year Subject Level 2000 CLAIT Pass 2001 IBT2 Pass 2002 - 2003 Customer Services GNVQ 2 2006 Safe Working Place Pass 2006 Level 2 Risk AssessmentPass 2007 Fire Essentials Pass 2007 Fit Test Course Pass 2007 NEBOSH General Certificate NGC1 Passed NGC3 Passed 2007 Banksman/Signal Training Pass 2008 Fire Marshall Pass KEY SKILLS Teamwork I am experienced in working as a member of a team, with an understanding of the culture, which involves commitment, planning, organisation, time management, appreciation and compromise. I am a trustworthy person, comfortable and capable of operating under my own initiative and without supervision, when necessary. Communication I have excellent communication skills, with confidence, including the ability to be diplomatic and tactful or forceful when necessary. Efficiency I am capable of effective time management and perform competently under pressure. I am not deterred by hard work in pursuit of my goals and consider myself reliable and dependable. Information Technology I am computer literate and have knowledge through use, of a variety of software applications. I am fully conversant with the use of the Internet. Problem Solving I have strong analytical and diagnostic skills and remain calm, detached and accurate, in solving problems and queries. EMPLOYMENT DETAILS April 2006 - Present Company Lydney Containers Limited, Skelmersdale, Lancashire. Position Health, Safety & Quality Advisor Duties Promoting a positive health and safety culture, carrying out risk assessments, managing hazardous substances and the disposal of chemicals, carrying out accident investigations on site and producing subsequent reports and recommendations, keeping up to date with new legislation, keeping records of inspections, findings and producing reports suggesting improvements, keeping records of incidents and accidents and producing statistics for managers and HSE audits. Inspecting machinery, working environments and structures, checking noise, heat, cold and vibration levels and ensuring workers are provided with appropriate personal protective equipment. Updating and implementing training presentations and general administration duties. Quality consists of ISO 9001 internal auditing of all departments, following company’s management manual and ensuring that this is updated on a regular basis and working towards ISO 18001. July 2005 - April 2006 Company Countryside Properties, Warrington. Position Personal Assistant Regeneration Department Duties Provide comprehensive PA/secretarial support to 2 Director’s and 3 team members, including typing of letters, arranging of hospitality events, reports, minutes, faxes and memos. Liaise with internal and external individuals, consultants, and organisations as necessary. Organise meetings on behalf of the Director and Team and arrange catering where required. Organise and maintain the Director’s computerised diaries, arranging meetings, and ensuring both directors are prepared for all meetings. Process the signing of invoices, cheque requests, petty cash and expenses and update the relevant budget record. Nov 2002 to July 2005 Company B.T. Call Centre, Gemini, Warrington. Position Personal Assistant/Covering Manager – Seconded Position Duties In my role as Personal Assistant to the Centre Manager, my duties were to ensure that his diary system was effectively maintained, screening telephone calls, opening sorting and actioning his mail both postal and electronic, production preparation and distribution of material for presentations and meetings and general administration duties. In addition, it was necessary for me to make travel arrangements and accommodation/dining bookings for my manager and visitors and to ensure appropriate conferencing facilities are prepared, appropriate and available. It was also my responsibility to deal with high-level complaints from customers, to conclusion. When required, I will also act as a Covering Team Manager, who report to the Centre Manager. My role requires an ability to deal effectively with people at all levels, to be dynamic and adaptable in a high-pressure environment and to be able to handle appropriately, extremely confidential and sensitive material. Nov 2001 to Nov 2002 Company B.T. Call Centre, Gemini, Warrington Position Customer Service Advisor Duties Ultimately selected to work on the newly formed Home Mover team, I specialised in dealing with incoming calls from customers moving home and it was my role to make the appropriate arrangements by placing of orders from a networked PC, arranging engineer appointments if necessary and providing a smooth transition of telephone service accordingly. I was also tasked, as a warm contact, to pilot marketing campaigns and introduce/sell new services and products to customers when assessing needs and providing solutions for them. Part of my role was to handle calls from dissatisfied home moving customers, requiring contact with a variety of BT departments and knowledge of specialised computer operating platforms. Previous experience was also gained in the Customer Service/150 department wherein enquiries, requirements and complaints covering all aspects of the BT service, products and billing were handled. All my roles at BT required an emphasis placed on teamwork, meeting targets in a pressurised environment and achieving first time resolution of Customer enquiries whilst providing an exceptional quality Customer experience. Furthermore, attention to detail and a structured approach in the handling of Customers were essential, with the flexibility to incorporate new guidelines & focus areas, to achieve the BT corporate goals. Aug 2001 to Nov 2001 Company Kelly Services (UK) Limited {Working at the B.T. Call Centre, Gemini, Warrington.} Position Customer Services Advisor, Billing Duties Working as part of a team and following an intensive training programme, I handled inbound Customer calls for enquiries relating mainly to billing. Duties included all aspects of account handling through the B.T. Smart system; within a framework of performance targets for call handling. It was an essential requirement of the job to be comfortable in dealing with the full spectrum of members of the public and other B.T. Departments, to have the ability to effectively manage my time and to operate within the strict Oftel and Data Protection Act regulations. ADDITIONAL INFORMATION I look upon myself as a hardworking individual with a friendly disposition and enjoy the challenge of learning new skills. I am a quick learner and I am flexible in my outlook, with a desire to fulfill my maximum potential. I take pride in my appearance and am punctual at all times, tending to thrive in a busy working environment. I am a highly motivated professional individual with a positive attitude and as a mother of a young child, I am extremely well organised in both my home and work life. My interests include travel, interior design and music of many genres. I am a car owner and holder of a full clean driving license; I also have a home computer with high speed Internet access.