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Posted By andy dorr
I've just been made redundant but have been asked by the company if I could provide phone support during normal working hours on a retainer fee. I have a fair idea what hourly rate to charge if I'm required to attend but would appreciate some advice as to what a reasonable retainer would be. The environment is light industrial work and I'm CMIOSH. Thanks
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Posted By Alan Haynes
As nobody else has replied - here's my suggestions
Estimate how much time a month you will be on the phone - double it and them multiply by your hourly rate.
or
Quote them 4 times your hourly rate per month for "being on-call plus up to 2 hours telephone work per month", with any other phone time, or time on site, being at the hourly rate [plus an allowance for travelling time]
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Posted By Bob Youel
you were made redundant and they now want you to provide advice! - think about it!
you know what they do etc so charge as much as you dare noting my comments above and what you used to cost them
You should not make any comments back towards them until you have considered ALL your options
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Posted By peter gannaway
just remember you are now not an employee of the organisation so your vicarious liability has gone. You need to make sure you have adequate PII before offering any advice.
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Posted By Steve Elliott
I have a number of clients who pay me an annual retainer fee to provide telephone support. However, the fee charged should not reflect simply estimated minutes/hours likely to be on the phone. They are effectively getting professional advice on call at any reasonable time and the fee must take this into account. Many of my clients hardly ever need to call but have the peace of mind knowing that I am always avaiable.
For light industrial work, I would suggest £400-500 per year for such a service and then monitor your level of input throughout the year.
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Posted By andy dorr
Thanks all for your responses.
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Posted By CFT
Steve
That is one heck of a bargain compared to a well known national company that charge between 4 & 5k per annum for 'exactly' the same service.
With respect that you know your requirements better than I.
CFT
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