Posted By Ian Waldram Normally when HSE receive a complaint, either by telephone 'hotline' or letter, they will contact the 'complainant' privately to learn whether or not they wish to be openly identified. If the individual wants their personal involvement to remain confidential, HSE are very good about respecting this. For example, an Inspector might decide to visit to check for him/herself, but it would be VERY unlikely that they would tell anyone that was the reason for their visit, at least until after collecting relevant evidence for themselves. Thus whether or not HSE would meet with the H&S Manager would depend very much on the substance of the complaint. (It's not clear whether the 'scathing letter' was in respect of HSE's work, your own comments, or the management of the organisation. Obviously, when HSE get any kind of complaint, it demonstrates that the communication systems which should allow the issue to be discussed and resolved internally aren't working as well as they should be. Thus the Inspector will be assessing that issue too, as well as the issue being complained about, and the competence and trust of the OSH professional is often an important factor in their ultimate view about what the issue really is.