Posted By Nick Higginson Can anyone give me any information on training providers who can deliver courses on the above? It needs to include verbal abuse as well as physical. ALso any information on suppliers of alarm systems/lone worker safety equipment would be useful. Many thanks, Nick

Posted By Bryn Maidment Try Maybo on 0208 893 2635 (Bill Fox) or PEPAR Publications on 0121 428 4474 (the code for Brum has changed I think)(Willie More) Have used both for training hospital staff and they were both excellent and understand H & S as well.

Posted By Michael Dunn Nick, Lone working issues go further than just having appropriate training or equipment. It is one of ensuring that safe (safer) working practices are being employed. There are a number of service suppliers for the training of staff in dealing with abusive / violent staff and you need to be specific regarding the area of work and likely environments that your staff will find themselves in. The issues of concern regarding a lone counter worker are different in significant ways from the issues relating to persons who have to visit clients homes, or work in the country side. A case of horses for courses. Certified courses are useful in the sense that they offer comfort to staff regarding the potential for counter claims of excessive force or assault, but the key is not to be working in an unsafe way in the first place. I am working in a local authority environment, where I endeavour to get various departments to accept responsibility for their staff off site or when they are on their own for other reasons. If you contact me directly I would be more than happy to see if I can offer any assistance assuming that your identified risks are of a similar nature to those experienced in my 'industry'. You may wish to think about how you record and maintain data on places / clients which have the potential for abuse and which agencies you might wish to develop closer links with to facilitate more professional responses to situations as or when they occur. Michael

Posted By Ron Young A company called Senflow supplied me with a lone worker alarm system that had panic & motion sensor alarms built in. You can contact them on 02476 223579

Posted By Tim Davies Okay, having read the responses to an often neglected subject on this forum, what exactly is 'verbal abuse' and does the recent court case on the 'f' word have an impact on exactly what isn't reported or not. Not wishing to cause problems but wishing to promote discussion. Tim

Posted By Nick Higginson Interesting to note a couple of instances where improvement notices have been issued for not having a risk assessment for employee exposure to violence. I would have thought this may catch a few companies out! Nick

Posted By Mark J. Jones Try the Suzy Lamplugh Trust on 0208 8760305.