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#1 Posted : 04 February 2003 09:05:00(UTC)
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Posted By Steve Hulett I would be interested in any assessment, and criteria used, anyone has performed with regard to issuing headsets to telesales type staff.The HR policy we have at the moment is based solely on the number of calls taken - is this appropriate? thanks in advance Steve
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#2 Posted : 07 February 2003 06:27:00(UTC)
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Posted By Nigel Singleton BSc Hi Steve Can't think where I got the info from, I will do some digging, but the criteria is based on amount of time based as a % of total shift actually spent using the phone. I will try and remember where this comes from unless anyone else has it to hand.
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#3 Posted : 07 February 2003 09:56:00(UTC)
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Posted By John Ridd If you're responsible for telesales staff you have probably already visited theses sites (but I can't remember if they have the specific information you are after): http://www.hse.gov.uk/lau/lacs/94-1.htm The Australian services union also has a call centre code: http://www.asu.asn.au/me...entre/20010606_code.html http://qld.asu.asn.au/ca.../campaign/standards.html
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