Posted By Martin Cope Mark, This sound like a very good idea, but may I ask a few questions? Have you been able to identify all processes that may present a risk to an operator or a maintainer? (risk assessments)? Have you been able to verify that documentation (instructions) are suitable and sufficient? (Issue control)? Have you been able to verify that all training has been suitable and adequate for the task being undertaken? (training records)? This may help you in identifying the order of priority? With regard as to the method I personally would recommend a database or spreadsheet, this would allow you to monitor progress, outstanding actions, dates, outcome, effectiveness and cost. This list is not inclusive but you may see where it may take you. Whilst some may say that this system may be expensive to put onto place, I would counter this by saying are you sure you cannot afford it. How about a presentation to senior management Martin