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why do us poor H&S people keep banging our heads against the wall to get managers to take ownership
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Posted By Ben jenkins
Hi every one why is it that we have to keep on and on to line managers about there responsibilities under the h&s act to make sure the systems in place work
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Posted By Keith32
Because most managers have other things to do in addition to managing safety.
Also because they are human and will try and avoid something if they can.
Their perceptions of safety/risk are specific to them, which is likely to be different from yours - safety is not an absolute subject.
I think its called human factors
Also see the thread about zero accident reporting, which I think has a similar underlying basis.
On that point, zero accidents is an aspirational target rather than a practical objective. Indeed the law recognises that zero accidents is not achievable for sustained periods (despite the 30year claims etc) 'so far as is reasonably practicable' and all that.
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Posted By Merv Newman
Because we haven't convinced them of how much extra profit they can make by working safely.
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Posted By Wilf Archer
Well said Merv.
All too often we safety professionals just reiterate the same old message not realising that by saying something louder or more often won’t make the message any clearer.
Our profession is full of advisors who are very knowledgeable in the subject but bore the pants of their managers. Every time they open their mouths the manager closes his ears. If we have a message to say then we should learn how to say it in the same language as the manager. Most communications courses talk of sender and receiver. They give examples of verbal and non-verbal means of communicating but fail to realise that good communications is about people. Influence, understanding, rapport, interaction, etc are all mind skills associated with getting the message across.
If you want to be successful in persuading others over to your position then you need to learn the mind skills of persuasion. Communications is a mind skill. Influencing others is a mind skill. Motivation and manipulation is a mind skill. Presentation is a mind skill.
We have the message to tell therefore we have the responsibility to make sure that we can get the message across. Learn the necessary mind skills.
Take care
Wilf
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Posted By John Murgatroyd
If you try to convince then they'll make more profit by spending more on health and safety, they'll shut their ears AND shut the door after they've thrown you out. You're paid to sort out H&S matters, they're bored to tears with it.
Short term problems:
Squashed feet = safety boots/shoes
Damaged eyes = safety specs
Torn-off limbs = guards
Long term problems:
Lung problems due to dust = ignore, 20yr plus so who gives a monkeys. Prove it.
Get the message ?
H&S matters are all relative, if there's no chance, or little chance of it rebounding onto their cheque book then forget it.
Some long-term problems cannot be ignored (asbestos etc) but for the rest, they are.
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Posted By Wilf Archer
It is almost impossible to persuade managers by using the ‘Save you Money’ argument. Managers aren’t stupid and contrary to many beliefs they aren’t governed by purely by finances. Almost every manager I have met, and I have known a few stubborn ones, are been more interested in running a good and efficient department and that they are perceived as such by their hierarchy. Every manager has a set of values and if you wish to persuade them to your point of view then you must address your argument to meet their personal values. Of course finances come into it but approaching safety and health from a purely financial stand point is a waste of time and resources.
If you want to influence managers or anyone else for that matter then know what motivates them, discover their value system and use that as leverage.
Wilf
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Posted By Sean m
Ben...
Try this angle...
1. Because that’s why THEY pay you a wage!
2. They do not have the SKILL and therefore are not COMPETENT.. That’s why they pay you a wage!
3. There would be a lot of H&S people out of work should managers undertake this duty! but they do not.. So they pay you a wage!
4. If you don't enjoy the job.. stop bleeting and try another career.
People will always have issues with managers due to 'human factors'. Simply posting a thread trying to make yourself feel better due to the fact that YOU may have problems will not help you...
You collectively state that we ALL do?? how do you have the knowledge to generalise?
I work for a company that regard safety as very important.... perhaps I am lucky. I alway feel that H&S people should have one great skill and that is 'Interpersonal'... then back it up with MIOSH and RSP etc. Without the first you will struggle to find work even with the other two.
Regards Sean
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Posted By Kieran J Duignan
In addition to the issues already outlined, it is worth considering significant differences in beliefs and perceptions about 'occupational health' as distinct from 'safety'.
'Employee assistance programmes', addressing problems about stress, conflict and absence, have made substantial inroads (about 10% of UK firms now have them) based on performance and reputation enhancment, as well as avoidance of litigationi, rather than simply on financial arguments. While the value of EAP services are less tangible, the gaps filled by the good ones (I've been an Associate counsellor on 3 and a trainer on 1) are relatively quickly appreciated.
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Posted By M Abrar
There are no simple answers as there are so many variables, not least of which are the role that the H&S person is perceived to have and the attitudes of individuals. Most people genuinely do not see that they could be in a position where their acts or omissions might result in someone's injury. That, coupled with the fact that most managers do not see a link between their H&S performance and their business performance, make the job of convincing them difficult.
I have found that making it personal - if you fail, you are responsible and you can tell the widow - sometimes works.
You might try showing what benefits there can be for their business performance. There is material available that you could use, e.g., the case studies on the HSE website (www.hse.gov.uk/businessbenefits/index.htm).
Convince the most senior management and the rest should be easier.
If all else fails, be able to prove you took all reasonable steps to ensure the managers knew their responsibilities!
Hope this helps.
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Posted By neil poyznts-powell
In a previous employment, as part of the quality system, all managers had a personal business plan with target areas for assessment. Managers who hit their targets enjoyed the benefits that came with it and managers who continualy fell short did not last long.
The content of the plan varied from department to department, with one exception, the sites health, safety and environmental performance.
The managers had no direct control over the HSE target, as this was arrived at by continual, evidence based, auditing by the company's head office.
This ensured that HSE concerns were built into their daily thoughts.
Regards,
Neil
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Posted By Merv Newman
As I said above : "Because we haven't convinced them of how much more profit they can make by working safely"
Having read the other responses there are now so many arguments running through my mind that I'm just going to put them down as statements, without arguing them :
* It is our job to convince management to do it safely. That is what we are paid for
* There are three categories of accident causes ; The work environment, the management of safety and the human factor. Deal with them all simultaneously. If you can't get enough money or management involvement NOW then you have to work at management's pace.
* Investment in safety is the one which gives the fastest ROI
* As someone else said "look at the case studies". Condense them and work them into any communications you have with senior management.
* As consultants (trust us) we only ever get called in (we don't advertise or cold call) by managers who have already seen how much others have saved by investing in safety
* The biggest manufacturing plant I know has an accident rate 1/15th of the national average. And they have just completed a third round of ergonomics evaluations of 1 500 work posts (they employ their own specialists. And they want to do even better
* In our trade we have to be multi-skilled and multi-talented. We have to be competent. and chartered. If we don't have the competencies required we must acquire them or do the other thing
lost the thread now - phone call from my wife saying her mini nearly failed the mot - indicator bulbs are the wrong colour. It's those picky safety people again.
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Posted By Ken Taylor
Think of it more like pouring water on stone than banging your head against a wall - it will help to preserve your sanity.
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Posted By Bill Bircham
Simply put, you are not part of the problems they have to face day to day, production targets, performance targets, staffing issues, budgets, etc etc.
I find the key is to get to understand their problems from their point of view, help them find solutions that may or may not involve improving H&S, but then when you do come along with something, they like you, see you as part of the team, someone who will help . . they then tend to listen.
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why do us poor H&S people keep banging our heads against the wall to get managers to take ownership
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