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Posted By Kinnikin
Does anyone have experience of using a central incident reporting system.
I am in the process of looking into a system whereby anyone in my organisation may simply ring a central number and report an incident. The person at the end of the phone extracts the required information from the caller ensuring the report is complete. My organisation also can request other specific criteria to be asked (eg branch number etc specific to our requirements). They will even report ny accidents to RIDDOR if applicable on our behalf.
Once a month I will get a report of all incidents reported together with analysis of type of incident, in the case of an accident, the areas of injury (lower back feet, hand etc), type of person injured (contractor, member of public etc) and much more.
This type of service has the potential to save my organisation considerable amounts of money and will certainly simplify the reproting process (and the collation of reports across our sites). However, it is quite expensive to set up so I was wondering what (if any) alternatives are out there.
I have looked into software reporting systems but we wish to get away from having resources commited into accessing and inputting all the data etc.
Have any of you come across anything similar, if so, would you recommend the system / organisation and what are the contact details?
Thanks in advance.
K
I can also access this info over the web.
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Posted By Kevin West
Kinnikin (?)
The system you describe sounds very similar to the National Britannia Reportline Service.
I have sent you some more information about Reportline (for comparison)and National Britannia directly to your email address, please contact me for more information.
Kevin West
kevin_west@natbrit.com
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Posted By steve e ashton
'Kinnikin'
Gut reaction is 'don't do it!'.
Several reasons including: Who is going to 'investigate' your accidents? certainly not the third party data warehouse. And without investigation, your organisation won't learn.....
Who is going to 'classify' your accidents? a knowledgeable manager who understands how your business is put together - or a gormless clerk in a data warehouse with no knowledge of your business and no knowledge of health and safety?
Who is going to let your insurers know that a liability-incurring event has taken place (check your policy - you have a duty to inform them whenever anything occurs that may result in a claim...)
How are you going to defend a claim three years down the line when your local managers didn't know the incidewnt happened because the accident report bypassed them to go direct to the data warehouse?
This sounds awfully like a retrograde step that you should be resisting strongly. Then again if you don't have (and genuinely can't get) the clerical resource to do the data entry - it suggests there are a lot of incidents occurring, so maybe this is indicative of the approach your employer would be happy to take.
Steve
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Posted By Kevin West
Steve,
Just to clarify the offering from National Britannia to answer your response. Referring to each point in turn.
1, Once the accident / incident is reported the appropriate client personell will recieve an accident investigation prompt (where necessary) to ensure the accident is investigated.
2,National Britannia are health and safety professionals and we work with the clients to 'classify' accidents accordingly. Our expertise and competence in this area is demonstrated by the fact we operate the Incident Contact Centre on behalf of the Health and Safety Executive (RIDDOR).
3, We can set up a reporting system that will send reports of the accidents automatically to anyone the client wishes, including insurance companies. In fact we have insurance companies subscribing to this service so that they ensure they have accurate and speedy reporting of incidents from their clients.
4, A claim is defensible because all managers whom the client wishes to be informed that an incident has occured will be emailed or faxed (or even contacted via SMS on their phone) if required automatically. Managers will also get a monthly report detailing a 'helicoptor view' of the accident statistics to apply trend analysis.
5,The system is particularly useful where clients have many sites throughout the UK where collation and hence statistical analysis of incdents is more complicated.
Also to support the above the client will be given a user name and password that allows them to the database so that they may veiw their accident reports at any time, the website also includes a search facility so that any criteria can be searched.
I would be pleased to send more information to anyone who requests such information. I would also be pleased to arrange a demonstration and a discussion of such a service to any one interested.
Please contact me.
Kevin_west@natbrit.com
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Posted By Edward H
I hear on the grapevine, that since HSE started to use a data warehouse for its ICC RIDDOR reporting centre the reliability of classifying accidents has dropped through the floor which is causing them problems in producing reliable stats.
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Posted By Jim Walker
You need to ask yourself if you are in the business of managing safety or collating incident Statistics. If it is the former then the latter is a tool of the trade.
One small example: how will you conform to MHSWregs Reg 3(3)if you are not going to bother reviewing accident/incident reports until way after the incident.
I'm with Steve on this, keep in house monitored by suitabably qualified staff.
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Posted By Kevin West
Some interesting responses.
Edward H.
It appears your 'grapevine' information concerning the ICC RIDDOR, differs greatly from the feedback we recieve both from the public using the service and the HSE during contract review meetings.
Jim Walker:
As stated previously, the accident report, once completed and archived, is then sent to the management team responsible and anyone else the client wishes it to be sent to.
In short this ensures all incidents are reported quickly and accurately by suitably qualified staff, the reports of accidents (depending on the needs of the client) then goes to the relevent manager for action (investigation, surveillance and so on) and the system will provide accurate statistics extremely efficiently for trend analysis so that this 'tool of the trade' can be used to manage health and safety effectively.
The system will also allow you to report burglaries, near misses, diseases, dangerous occurances, near misses and any number of things our clients may wish to use the system for.
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Posted By Ken Taylor
I like accident reports to be completed at local level and to be happy with the content before they go outside the organisation. Some 'sloppy' reporting or terminology used (particularly on the telephone) can lead to all sorts of problems in the future when claims arrive and papers need to be produced.
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Posted By Kevin West
Below is a response to the comment on this forum from Edward H.
This response has been made by the Divisional Operations Director of the ICC.
The statement that HSE utilises a "data warehouse" to process accident
reports is untrue. National Britannia Ltd has operated the Incident
Contact Centre, under a sub-contract from Cable & Wireless, and on behalf
of the HSE since its inception in April 2001.
Accident reports are processed by staff who are fully trained in the
Reporting of Injuries, Diseases and Dangerous Occurrences in line with the
1995 Regulations, its subsequent guidance, and additional
interpretation from HSE. The Centre regularly exceeds the very demanding
and contracted quality service levels set by HSE.
Annette Jones
Divisional Operations Director
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