Posted By Sylvia Tyler Does the user know what they do that worsens their condition? eg use of mouse can aggrevate some users, perhaps they could learn the keystrokes - or vice versa use the mouse a little more instead of the keyboard. I can only suggest you show the user you are prepared to work with them to identify a solution to their problem - if they do have RSI they need to rest it, then use a process of elimination in what makes it worse. Trusting Keyboard etc all set up as per guidance and the users had received training in correct workstation set up, breaks at regular intervals, exercises for fingers and hands, correct resting position of hands etc. If you can demonstrate that you have provided infomration and training and tried to assist that is the best you can do - sometimes "users" need to help themselves. I have seen the new keyboards - but they take a while to get use to and may not be the answer. Perhaps time and TLC will help the user re-train their poor habits - also ensure the line manager ins't giving too much work so that breaks aren't possible!! Regards Sylvia

Posted By Dave Daniel As a safety consultant with a heavy report-writing workload I found that use of the mouse led to an RSI-like condition diagnosed by my physiotherapist wife as an arthritic shoulder trapping the nerves to my wrist. At one stage I thought this might stop me working. The acquistion of a graphic tablet and pen has removed this problem for the past 10 years, although my first purchase of a trackball keyboard proved a complete waste of money. I now also use an electric screwdriver for DIY. Don't assume the keyboard is totally to blame. Most people find some way to cope and a bit of mixing and matching can usually overcome such issues. As older people use computers more widely, the issues of conditions like arthritis are bound to emerge along with other factors. It may be that your RSI case needs more careful diagnosis to determine a coping strategy