Welcome Guest! The IOSH forums are a free resource to both members and non-members. Login or register to use them

Postings made by forum users are personal opinions. IOSH is not responsible for the content or accuracy of any of the information contained in forum postings. Please carefully consider any advice you receive.

Notification

Icon
Error

Options
Go to last post Go to first unread
Admin  
#1 Posted : 19 March 2005 10:36:00(UTC)
Rank: Guest
Admin

Posted By Brian McMahon Colleagues I’m interested in the views of anyone who has become a franchisee of a health and safety consultancy. This is of course assuming franchising has made its way into health and safety consultancy. Did you get what you expected from the franchisor in terms of support and an initial client base? How well is your business growing? Thanks Brian
Admin  
#2 Posted : 19 March 2005 15:19:00(UTC)
Rank: Guest
Admin

Posted By Paul Craythorne Brian, I have never come across a situation whereby a health and safety consultancy has franchised its operations. If you find out to the contrary I would be interested to know who has done this. Regards, Paul Craythorne
Admin  
#3 Posted : 19 March 2005 17:00:00(UTC)
Rank: Guest
Admin

Posted By Merv Newman We did take a license for a specific safety training programme. 5 years for a certain geographical area. Zero support, product developments were never communicated to us, e-mails were replied to weeks later, if at all. One sale in the five years. 25% of the fee went to the franchiser. Never again.
Admin  
#4 Posted : 19 March 2005 17:49:00(UTC)
Rank: Guest
Admin

Posted By Robert Wise Have a closer look at the last 2 issues of SHP. One consultancy is trying to do just this!! They want a fortune and will just give copies of their H&S proforma's and leads for work which you've guessed it they want a %. Oh yeah and for the pleasure of using their name, they want you to pay a monthly fee to them as well!! Sounds like a bit of a con to me.
Admin  
#5 Posted : 19 March 2005 18:22:00(UTC)
Rank: Guest
Admin

Posted By GeoffB Like Paul I've never heard of this. But everything else is franchised so why not. Robert, a word to the wise (pun intended). the advertisers you've mentioned have every right to get in touch with you to ask you to justify your comment! I know I would. Geoff
Admin  
#6 Posted : 19 March 2005 19:05:00(UTC)
Rank: Guest
Admin

Posted By Merv Newman The moderators may wish to pull this one, and they have every right to do so. Feel free. We have (in our opinion) an extremely good BBS programme. We estimate that 12 000 employees of our clients are right now involved in this programme. We have requests/interests which could involve maybe 5 000 more people in 6 countries. Do I want to "franchise" this programme so as to get money for nothing ? Do I Hell. It's all mine ! Go away ! And there is no way you could do it as well as me. Actually, that last comment is the most important. Our business is not "fast food" where anyone with a frying pan and a funny hat can serve up an identical product. With years of experience we all (consultants and OHS managers) have our personal "products". We develop and refine them and polish them and we know how to adapt them to different clients and environments. And we love them. Putting them into someone elses hands would be a terrifying experience - have they understood all the nuances ? will they answer questions as I do ? Can they keep it light and positive ? Do they have a sense of humour ? Do they know how to change a nappy or to burp a baby ? (look for the metaphores, please ) And, worst of all, will they screw our reputation ? I cannot see "franchising" working in OHS. There are no well known names or products or training programmes which would command instant respect and interest "Hi, I'm from McSafety, do you want to supersize that Risk Assessment, or do you just want COSHH and Chips ?" Gerrof. I'm finishing this bottle of Burgundy. Merv (trust me, I'm a consultant) Newman
Admin  
#7 Posted : 04 April 2005 15:12:00(UTC)
Rank: Guest
Admin

Posted By Olivia van der Werff Roberts and Merv’s responses to this are interesting. I am from the company that Robert refers to – we are currently franchising our consultancy. Robert has clearly either not received any information about what we give franchisees, or has misunderstood it. In a nutshell franchisees are able to provide a ‘big business’ service compared with the ‘one man band’ service that individual consultants offer. We do not charge a percentage of turnover (despite what he says) but a flat fee which is offset against numerous discounted services franchisees receive. This is not ‘just for the pleasure of using our name’ but as compensation for the significant business support franchisees receive (marketing support/strategies/materials, support at events purely designed to generate clients for the franchisee, the ability to sell services that the sole trader simply can’t offer etc). Robert simply hasn’t understood what we are doing. As for Merv’s comments about whether the franchisee will understand the nuances of his products and concept etc – Yes, that is a tricky point. However, it is just the same if you take on an employee. You need to carry out training and vetting in just the same way. Why would anyone want to do it? How else does one offer a really good service to national clients – without driving all over the country and ultimately offering a sub-standard service due to not being readily available to the clients, or spending a fortune employing people across the country who don’t have a vested interest in your success and not being able to keep an eye on them. This seems to us the best way of servicing clients across the country. Finally, as for us ‘wanting a fortune’ – 90% of new start-up businesses fail, 94% of franchises succeed. The money we charge allows franchisees to get going straight away and start earning very quickly. The initial responses we have to our advertisements have been very good. Sometimes an investment like this one is worth making. Olivia van der Werff Dip Bus LLB(hons) LPC MRIPH MIOSH FRSH TIFireE Director Health & Safety Dept olivia.vanderwerff@healthandsafetydept.com
Admin  
#8 Posted : 05 April 2005 10:53:00(UTC)
Rank: Guest
Admin

Posted By Chris Black Olivia What you have posted is a precis of a fairly slick and glossy sales pitch, however there are elements within it that I find offensive. You talk about "big business" compared to a "one man band" approach. I know of may consultants who operate businesses of limited size which provide excellent support to large and small organisations alike, especially where they supply a specialist service. as someone who works for a large consultancy (with national coverage) I can happily accept that there are small operations who are better placed than I am to deliver some services. "How else does one offer a really good service to national clients-without driving all over the country and utimately offering a sub-standard service, etc ? i'll tell you how, it is a simple process of properly planning your workload and making an honest and realistic estimation of how much work you can deal with. As someone who works with national clients i can tell you that they are usually sophisticated enough to realise that a large percentage of the work you do for them is done off-site and that a local presence is only necessary for short periods. making ad-hoc visits to a client's premises is an added cost and surely would not represent good value to them. Any national company that requires very frequent interventions by a consultant will surely have done, or is starting to do the maths and will work out that an in-house resource is required. While on the subject of national clients, can i take it that you have some clients who you are happy to use as a source of work for your franchisees? This is very generous. By the way, I am a consultant and an employee and have a vested interest in the success of my employers and my clients, more than that, I am wholly committed to both. I am not suggesting that your system is not a good invesment opportunity, i just question the light that you paint the rest of the safety profession and consultancy in, in order to make a selling point. i once worked in sales and was contantly told that cardinal sin #1 is to criticise the products or abilities of your competitors when talking to a customer, prospective or confirmed.
Admin  
#9 Posted : 05 April 2005 11:11:00(UTC)
Rank: Guest
Admin

Posted By Olivia van der Werff For the record, I had absolutely no intention of criticising other consultants or small consultancies - which is what we have been for a long time. I think that small local consultancies are generally the best providers of health and safety consultancy services. I genuinely believe it is difficult to service national clients and that this is a good way to do it. I'm not suggesting dropping in on an ad hoc basis. I mean what one does when they have a problem and need help speedily. It's tricky if they are a long way away. It is also difficult if you have a national client with numerous local sites. There is a limit to the amount of capacity small consultancies have. Finally, yes, we do have national clients who we pass on to franchisees.
Users browsing this topic
Guest
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.