Health and Safety in Call Centres Options  Watch this topic  Print this topic » Normal Threaded

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Admin		#1 Posted : 29 March 2005 10:37:00(UTC)
Rank: Guest		Posted By Kevin Heywood If anyone knows of any useful documents, journals, publications, etc, or case law, on safety issues in call centres I would be eternally grateful. Thank you in anticipation. Kevin
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Admin		#2 Posted : 29 March 2005 10:45:00(UTC)
Rank: Guest		Posted By Paul Leadbetter Kevin Have you seen the HELA web page at http://www.hse.gov.uk/lau/lacs/94-1.htm#specific ? Paul
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Admin		#3 Posted : 29 March 2005 10:58:00(UTC)
Rank: Guest		Posted By Kevin Heywood Thanks very much - looks very useful.
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Admin		#4 Posted : 29 March 2005 12:57:00(UTC)
Rank: Guest		Posted By Kieran J Duignan The HSE published a research report in 2003 which supersedes the 94 guidelines, in terms of reliability of data about risks. You can download it from from www.hse.gov.uk Areas in which even this report is lacking include noise and voice hazards.
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Admin		#5 Posted : 29 March 2005 22:55:00(UTC)
Rank: Guest		Posted By alanreavey Hi Kevin - I recently finnished research into health and safety in call centres, is there a particular area you are interested in.contact me at alan@alanreavey.wanadoo.co.uk, and i will pass on more details on request.
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Admin		#6 Posted : 30 March 2005 20:35:00(UTC)
Rank: Guest		Posted By Kevin Heywood Many thanks to everyone for the replies.
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