Posted By David Bannister Client wants to introduce near-miss reporting (and investigation etc) but is having difficulty in devising a document that will encourage full reporting without being too complex to disuade users. Probably paper based as most employees do not have computer access. I have nothing suitable. Any ideas out there?

Posted By Frank Hallett Hi David You have probably already looked at Chapter 5 of HS[G]65. The problem with the question is that it has to be part of an integrated system to ensure that value is given to the report & the reportee[?]; that appropriate remedial action is initiated at the time of identifying the reportable event; and that the initial remedial action is either validated or extended and also investigated by a higher supervisory level within a relatively short timescale. The H&S Committe as well as the relevant managerial staff should be given the full facts - what the problem was, what was done initially, what was done subsequently, why the problem occurred in the first place. Then, the employer should make recommendations for improving the situation where appropriate. I find that minor modifications to the ISO9001/14001 non-compliance or non-conformity report and including a simple event investigation form for completion by the person who identifies the event; then their supervisor who will validate the immediate remedial action and conduct a low-impact investigation; then their manager who will review the preceeding actions, collate all similar reports and determine how best to manage the reported events to minimise further occurrences. All yours for free; all you have to do is design the forms and internal procedure! Frank Hallett

Posted By David Bannister Thanks to all responders. The collective knowledge, experience and skill of IOSH members is extremely powerful. Too bad we get accused of bonkers conkers and paddling pools - keep doing the good stuff!