Posted By jackw.
Hi, Can anyone lend a hand. As i can't keep my mouth closed I have talked my self into giving a presentation on call centre safety issues and how to engage staff in dealing with these:
i have. VDU issues: eye strain, RSI, muscular e.g. back, neck arms shoulders etc. Stress re dealing with callers, tight time scales re number of calls that have to be handled, night shift working and the ill health effects. Other health effects of staff under pressure not taking breaks e.g. kidney, bladder infections posible damage..not taking proper toilet breaks additional health issues re pregnant staff. need to factor in proper breaks, dse assessments and training (is self assessment of workstations better at engaging staff or should specialist trained staff be used)? staff and managers training re roles responsibilities. esp stress.

anything I have missed..a formalised presentation of these would save time.. I have to deliver next tuesday.

thanks in advance for any help.

Posted By TBC
This site has lots of downloads - you can't copy direct, but you can print off and then put together in an order to suit yourself.

http://www.healthandsafetytips.co.uk/Downloads.htm

Regarding DSE self assessment, I can send you something which may help we use this as a first step. If anything is found then I would do a more indepth survey.