Posted By Michelle Wilson One of our employees (delivery driver)had an accident at a customers premises (office facility). There were contractors on site at the time - accident was a result of their poor housekeeping. Should he claim against us or the customer?

Posted By Steve B It may just be me Michelle, and I dont know the ins and outs of the accident and what injuries were caused if any.... but why does he/she need to claim at all? I can understand it if they have had traumatic suffering, loss of earnings, permanent disabilities etc... but some people today see pounds signs at the slightest bump/scratch etc..... instead of looking at the ways to prevent recurrence..... I am not saying it is the case here..... sorry claim culture does my head in and makes our job more difficult when trying to find route cause to prevent recurrence.... it fogs the truth.. but as said above your insurers will be in a better position to advise. grumble over Regards Steve

Posted By Heather Collins Michelle - probably against you in the first instance as his employer. Your EL insurer will involve the third party as required - that's what you pay them for. No offence here but you as the company representative should not get involved at all in the employee's claim - it is a conflict of interest. If he is in a TU he should seek advice from them. If not then he should find a "no-win, no-fee" solicitor and seek advice from them. You certainly should not be giving him legal advice, even if (understandably) you feel some sympathy for him.